Purchased a laundry pet hair trapper after finding them in a Google search. I scrolled through several reviews but now wish I would have dug a little deeper than that because the reviews on their site are clearly fake. The only thing this cheap, flimsy item did was break during its first use. Reached out to customer service and that's when I saw they don't accept returns. Not surprisingly, I haven't heard back. Absolute scam of a company, they should not be allowed to be in business. Do not waste your money here.
If I could give this site 0 stars out of 5 I would. Within. 5 minutes of getting the suction cup toy the rubber started coming off which is a choking hazard. In addition the suction never worked, and customer service never got back to me when I let them know about the problem. I hope no one else makes the same mistake I did.
We sincerely apologize for the issues you experienced with the suction cup toy. The safety and satisfaction of our customers and their pets are our top priorities, and we deeply regret that the product did not meet expectations and caused frustration.
Please reach out to us directly at contact@indigopetco.com with your order details so we can address this matter and work toward a resolution. Whether it involves a replacement or another form of assistance, we want to make this right for you.
Thank you for sharing your feedback—it helps us improve our products and customer service. We appreciate the opportunity to learn and do better.
Sincerely,
The IndigoPetCo Team
I received the wrong item. Despite sending numerous emails requesting their assistance to fix their error, the company never responded back. I'm screwed out of $35 for something my dog can't use. Furthermore, the item they sent me is terribly cheap. I'm furious that I failed to check deeper into this obscure business and learn that this company appears to be a complete sham. Avoiding this company is strongly recommended!
Dear Michelle,
We sincerely apologize for the mistake with your order and the frustration caused by our lack of response. Receiving the wrong item is disappointing, and we deeply regret not addressing your concerns promptly.
At IndigoPetCo, we are committed to ensuring our customers are satisfied with their purchases. Please email us again at contact@indigopetco.com with your order details, and we will prioritize resolving this issue by providing the correct item or an appropriate resolution.
Your feedback is incredibly valuable, and we are actively working to improve our customer service and product quality. We hope to earn back your trust by addressing this matter to your satisfaction.
Sincerely,
The IndigoPetCo Team
We ordered a water bottle and nail clippers for our pup pup. Months and months have gone by with no order received, still says that it has not shipped, my husband and I have been emailing, messaging on social media, anywhere to try and cancel and receive a refund and have been unsuccessful in even getting a response! We regret trusting this site and don't want anyone to make the same mistake!
We are deeply sorry to hear about the delay with your order and the lack of communication you’ve experienced. This is absolutely not the level of service we aim to provide, and we regret the frustration this has caused.
Please contact us directly at contact@indigopetco.com with your order details, and we will prioritize resolving this issue. Whether it’s processing a refund or ensuring your items are shipped immediately, we are committed to making this right.
We appreciate your feedback and will use it to improve our processes and customer support. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Sincerely,
The IndigoPetCo Team
I ordered two items from this company and only one of them arrived. I reached out to them multiple times to ask for an update or if they could send me a replacement item. They never even responded to me. I also decided that I wanted to return the item that I did receive, so I reached out about that... of course, no response for that either. So now I'm out $75 for two items that I either don't want or never received. Do not purchase from this company - if we don't buy their stuff, they will soon be out of business and everyone will be better off.
Dear Andrew,
We sincerely apologize for the issues with your order and the lack of communication from our team. It’s unacceptable that you’ve not received the second item and that your inquiries about a return have gone unanswered. We understand how frustrating this situation has been for you.
At IndigoPetCo, we aim to provide a positive experience for all our customers, and we regret falling short in your case. Please reach out to us again at contact@indigopetco.com with your order details, and we will prioritize resolving this issue, whether through sending the missing item, processing a return, or issuing a refund.
Your feedback is incredibly valuable and helps us improve our processes. Thank you for giving us the opportunity to make this right, and we apologize for the inconvenience caused.
Sincerely,
The IndigoPetCo Team
I ordered the suction cup toys for my pups, and they arrived pretty quickly. There are supposed to be "indestructible" according to their item description. Within 5 minutes of my dog using it, she had completely torn it apart, and she was just a 5-month-old puppy at the time. I IMMEDIATELY contacted the company for a return or exchange, and they never replied to my email. After another attempt at contacting them, I submitted a resolution via Paypal where they said I never contacted them and I was outside of their 7 days return policy.
Please save yourselves the time, money and aggravation with this company. Completely worthless and terrible customer service. I am moving forward with a credit card dispute.
Hello, Cynthia,
Thank you for reaching out to us! We understand your concern and truly appreciate your feedback. While we do mention on our website that no toy is completely indestructible, we design our toys to provide plenty of fun and engagement for dogs. Chewing and playing are natural behaviors for dogs, and while wear and tear is expected, it’s a sign they’re enjoying their new toy!
If you have any further questions or concerns, please don’t hesitate to let us know. We’re always here to help!
I ordered two of their products two months ago as presents. They never sent me anything as far as a shipping notification but charged me back when I ordered. I reached out and was finally sent notification but no one bothered to respond to my email or apologize for the delay. Then I received my order two months later and they only sent me one of the items! I reached out yet again and received no response and no refund. After warning them that I was going to report them if I didn't receive a refund for half of my order I still heard nothing back… so here I am. Next step is raising the issue with our credit card company.
We sincerely apologize for the frustrating experience you’ve had with your order. Delays in shipping, receiving only part of your order, and the lack of communication from our team are unacceptable, and we regret the inconvenience caused.
Please email us directly at contact@indigopetco.com with your order details so we can resolve this matter as quickly as possible. Whether it’s issuing a refund for the missing item or providing another resolution, we are committed to making things right.
Your feedback is invaluable in helping us improve, and we hope to have the opportunity to restore your trust. Thank you for bringing this to our attention.
Sincerely,
The IndigoPetCo Team
Absolute garbage products, not even functional. Took forever to ship and wouldn't allow returns. They aggressively target anyone who posts negative comments on Instagram, but don't respond to customer complaints.
Dear Sarah,
We sincerely apologize for your negative experience with our products and service. It’s disappointing to hear that our product did not meet your expectations and that you encountered issues with shipping and communication. We are especially sorry if your concerns were not addressed appropriately, as customer satisfaction is important to us.
Please reach out to us directly at contact@indigopetco.com with your order details, and we’ll do our best to make this right. We are actively working on improving our products, response times, and the overall customer experience.
Your feedback is invaluable, and we appreciate the opportunity to improve.
Sincerely,
The IndigoPetCo Team
I got one just to be safe incase it didn't work. I'm so glad I did. Because it doesn't work at all! I tried it 3 times and each time the plastic piece ring that is supposed to keep the mesh bag on comes off, which then makes the mesh bag come off. I'd be okay with it if it still would catch the fur but nope. Not one piece of my dogs hair has been caught. I went on their website to contact them and saw that they don't do refunds or returns. So I thought I'd put a review on their page and I couldn't even find a way to post a review on there. Don't waste your money.
Dear Chelsea,
Thank you for sharing your feedback. We’re sorry to hear that the Laundry Pet Hair Catcher didn’t meet your expectations and that you experienced issues with its performance. We take your concerns seriously and are always looking for ways to improve our products to better serve our customers.
Please reach out to us at contact@indigopetco.com, and our team will work with you to find a resolution.
Your feedback is invaluable as it helps us refine our products and services. We’re grateful for the opportunity to address your concerns and will strive to exceed your expectations in the future.
Sincerely,
The IndigoPetCo Team
From the confusing order form to the lack of communication to the TERRIBLE product... this company is a joke. I did not mean to buy the product in the first place... I was trying to enter a coupon code to see how much the total would be and accidentally submitted an order. I IMMEDIATELY emailed them to cancel it and did not get a response. Once I received the product, I was appalled at the quality of it... I didn't even want it and it was terrible. I emailed them multiple times for a refund and finally had to have my bank step in. Their contact form is horrible as well--they ask for a phone number and have no "content to marketing" clauses. If you are dissatisfied with this company, call your bank and ask for your money back. Companies like this should not be allowed on the internet.
We deeply apologize for your frustrating experience with our ordering process, product quality, and lack of timely communication. We regret that you were unable to cancel your order and that the product didn’t meet your expectations. This is not the experience we want for our customers.
Please email us again at contact@indigopetco.com with your order details, and we will review your case to see how we can assist. Your concerns are important to us, and we value the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
Ordered two custom fleeces in Dec. Never received either and never received a refund, no response to several emails, FB and IG messages or comments, and they restricted my ability to comment on their posts. Company is a scam. Avoid.
Hello, Please send a email to contact@indigopetco.com and we will absolutely make this right!
Thank you!
I ordered a dog toothbrush and toothpaste 37 days ago and still have not received my delivery. I have contacted customer service several times and there has been no reply. Three days ago, I received an email that my item had been delivered, but it has not. I was charged $43.61 for the item. I have asked for a full refund, again with no reply. THIS COMPANY IS A SCAM. Do not order from this company! I wish I could give 0 stars.
We sincerely apologize for the issues you’ve experienced with your order. Waiting this long without receiving your items and being unable to get a response from us is unacceptable, and we deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details so we can investigate this matter immediately. Whether it involves tracking down your shipment or processing a full refund, we are committed to resolving this issue for you as quickly as possible.
Your feedback is critical in helping us improve our service, and we truly apologize for falling short in this instance. Thank you for giving us the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
Placed an order, we were charged immediately for our order, no confirmation, no response to email inquiry of our order. There is not a customer service phone number. This company is a sham. Don't order from them!
Hello, Carol
Im so sorry to hear this! Please send us an email at contact@indigopetco.com and I will get this all sorted out for you! Order confirmations are automatic at the time of purchase so you may have entered the wrong information!
Thank you for the opportunity to make this right!
-Erika
Do not order from this website! I saw an ad for an item on TikTok, placed an order for $35 through after pay. 2 weeks later, I still have not received an email confirmation, or a tracking number. I have yet to receive any sort of response through their email. It's a SCAM!
Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate this issue and ensure you receive a resolution, whether that’s providing tracking information, expediting shipment, or issuing a refund.
We take your concerns seriously and are committed to improving our communication and service. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
I purchased the suction cup tug of war toy for my dog after seeing all of their ads on Instagram. I was really excited for him to use it, but the suction didn't hold and the rope started fraying immediately. I tried reaching out to the company using any means possible on numerous occasions but never received a single response. It appears that there is no return policy or customer service. The toy was expensive but cheaply made. Avoid this company at all costs!
Dear Dana,
We’re truly sorry to hear about your disappointing experience with the suction cup tug-of-war toy and our lack of response. It’s unacceptable that the suction didn’t hold and the rope frayed so quickly, and we deeply regret the frustration this has caused.
Please email us at contact@indigopetco.com so we can make this right for you!
Your experience helps us improve, and we’re committed to bettering both our products and customer service. Thank you for bringing this to our attention, and we sincerely apologize for falling short.
Sincerely,
The IndigoPetCo Team
I have a German Shephard with terrible breath and this stuff does the trick everytime. I've tired other dog toothpastes before but my dog never liked them at all he would just sniff and walk away which makes this toothpaste so great.
Dear Jaseika,
Thank you for sharing your experience! We’re so glad to hear that our toothpaste has been a game-changer for your German Shepherd and helps tackle his bad breath effectively. It’s wonderful to know that he enjoys it compared to other toothpastes you’ve tried—making oral care easier for both of you!
If you ever need assistance or have any questions, feel free to reach out. We’re here to help keep those tails wagging and those teeth sparkling!
Best regards,
The IndigoPetCo Team
My Husky teeth were yellow and her breath smelled really bad before using this toothbrush. Now I don't mind her doggy kisses. It was very easy to use and strong enough to withstand her wolf like bites. She seemed to enjoy the flavor as well. I would recommend this to anyone who has trouble brushing their dog's teeth with a regular dog toothbrush and toothpaste. You just put some tooth paste on the brush and let your dog chew on it for 5-6 minutes.
Dear Hanna,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our toothbrush has made such a difference for your Husky, both in appearance and freshness. It’s great to know it was easy to use and strong enough to handle her wolf-like bites, and that she enjoyed the flavor too!
We’re so glad to have helped make doggy kisses more enjoyable. If you have any other feedback or need assistance, don’t hesitate to reach out. Thank you for recommending our product—it means the world to us!
Best regards,
The IndigoPetCo Team
This is great. I have two cats that share their night with me in my bed. I need to brush the sheets to remove ALL the hair before washing. This tool makes it so easy and quick. Much easier than a lint brush. Recommend it highly!
Dear Tomas,
Thank you for sharing your experience! We’re delighted to hear that our product has made managing cat hair so much easier for you. It’s wonderful to know it’s saving you time and effort compared to a lint brush, especially with two furry companions sharing your bed.
Your recommendation means the world to us! If you ever need assistance or have any questions, feel free to reach out. Thank you for choosing our product to simplify your routine!
Best regards,
The IndigoPetCo Team
I'm very satisfied with this item! The size allows you to hold it comfortably and cover a wide area fast. Works great on cotton and synthetics. Used it on boots, bedding, nice sweaters and sweat shirts! It is quick and easy to clean and slip back into it's storage bag in the laundry room.
Dear, Juan
Thank you for your kind review! We’re delighted to hear that you’re very satisfied with your item and that its design makes it easy to use across a variety of surfaces. It’s great to know it’s helping keep everything from boots to bedding and sweaters looking fresh!
We’re also glad you found it quick to clean and convenient to store. If you have any further feedback or need assistance, don’t hesitate to reach out. Thank you for choosing our product!
Best regards,
The IndigoPetCo Team
Tommy loves it! I bought it because he was starting to get allot of plaque build up on his teeth and this toothbrush gets it right off. I give it to him for 10 minutes every morning before work and his teeth look great
Dear Emly,
Thank you for sharing your experience! We’re thrilled to hear that Tommy loves his new toothbrush and that it’s making such a positive difference in his dental health. Giving it to him every morning is a great routine, and we’re so happy to know it’s helping keep his teeth clean and plaque-free.
If you have any questions or need assistance, we’re always here to help. Thank you for choosing our product to support Tommy’s oral care!
Best regards,
The IndigoPetCo Team
Overview
Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 6th among Charity sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Megan,
We’re truly sorry you had a disappointing experience with our laundry pet hair trapper, and we appreciate your feedback. That said, we’d like to respectfully address a few important points:
Our reviews are 100% real, submitted by verified customers. We have proudly served over 250,000 pet owners and are transparent about both praise and critique.
If your item arrived damaged or broke during first use, that absolutely qualifies for a replacement or refund under our product guarantee. We do respond to all legitimate customer service requests — if you haven’t heard back, it’s possible your message didn’t come through or went to spam.
While our return policy doesn’t accept used items for hygiene reasons (clearly stated on our site), we absolutely take care of defective or damaged orders — always.
We are not a scam. We’re a small business committed to quality, and we’re happy to resolve your issue directly. Please email us again at contact@indigopetco.com with your order number and a photo of the product, and we’ll make it right.
– The IndigoPetCo Team