I was very excited about my order that I had placed with this company. I was given a 15% discount at check out. And my order was o the way. It took a week for it to be delivered. I get my order and to see that 1 I order 2 pieces from the company. I got only 1 item and it was the wrong item and of course, i am missing my 2nd item. There is no phone number to speak to customer service and their policy is NO REFUNDS exchanges will have to take place 7 days from receiving. I have been emailing this company for 3 days now. No one is replying to any of my emails. Im glad that I only spend $30.00 that I won't miss. DO NOT BUY FROM THIS COMPANY
I waited a very long time after ordering this toy for delivery, several several weeks. Anyhow, once delivered today around 1:00PM, my puppy had chewed through two of the ropes (I ordered the multipack) by 1:20PM. Does not suction to my hard wood floors, or my linoleum kitchen floor. Does suction to our doors in the house. Regardless, not a toy to help my chewing puppy.
Dear Shannan,
We sincerely apologize for your disappointment with the toy and the delay in delivery. We understand how frustrating it can be when a product doesn’t perform as expected, especially for a chewing puppy.
The suction issues you’ve mentioned are concerning, and we appreciate your feedback. Please reach out to us at contact@indigopetco.com with your order details so we can address your concerns and work toward a resolution. Whether it’s troubleshooting the suction or exploring other options, we’re here to help.
Your feedback is invaluable as we work to improve our products and services. Thank you for bringing this to our attention.
Sincerely,
The IndigoPetCo Team
I love being able to have my dog on a blanket I bought this blanket for my boyfriend who is active military and left his pup in the care of his brother across the United States. He was really missing him so I got this blanket so he can snuggle him from 2,500 miles away and he LOVES it! It was so special to surprise him with it:
Dear Alex,
Thank you for sharing such a heartwarming story! We’re so glad to hear that the blanket brought comfort and joy to your boyfriend while he’s away serving our country. It’s wonderful to know that it’s helping him feel closer to his beloved pup, even from 2,500 miles away.
Your thoughtful gift truly made a difference, and we’re honored to have played a small part in such a special surprise. If you ever need anything else, we’re here for you!
Best wishes,
The IndigoPetCo Team
I have a two year old power chewer golden retriever. I generally do not give her soft toys because she takes the stuffing and squeakers out and leaves stuffing and dead body parts everywhere. Because these do not have stuffing, she hasn't destroyed them yet. It's been over a month.
Dear Anson,
Thank you for sharing your experience! We’re so happy to hear that the no-stuffing design has been a game-changer for your two-year-old power chewer. It’s great to know the toys have held up for over a month—especially with such an enthusiastic pup!
Your feedback reassures us that our products are making a difference for dogs like yours. If you have any questions or need further assistance, don’t hesitate to reach out. We’re thrilled to be part of your golden retriever’s playtime!
Best regards,
The IndigoPetCo Team
My husky is not a fan of brushing but with these gloves he doesn't seem to mind. The hair is easily wiped away. I was shocked at how much hair this actually removed within just minutes of using.
Dear Norma,
Thank you for sharing your experience! We’re so glad to hear that the grooming gloves have made brushing easier for your Husky. It’s wonderful to know that your pup feels more comfortable and that you were impressed by how much hair the gloves removed in just minutes.
Your feedback means so much to us, and we’re thrilled our product is helping to make grooming a better experience for both you and your furry friend. If you need anything else, don’t hesitate to reach out!
Best regards,
The IndigoPetCo Team
I made my order on the 11th of October. It was a Friday. I figured I'd give them until Monday to send me tracking, but Didn't get tracking information until the 19th! I reached out and they told me it had already left the warehouse. But when? Because the tracking specifically says a label was created but USPS has yet to receive it? They also said it may take up to 7 days to update tracking info in the system. Supposing that was true, why would they barely be sending out my package on the 19th when I ordered on the 11th? Seriously, that latest it should have gone out is Monday the 14th or even Tuesday the 15th. But the 19th? They have stopped responding to my emails. I also messaged them on Instagram and commented on their latest photo from September 24th. Nothing. Hope you see this on time and don't order from here.
I purchased the suction cup tug of war toy for my dog. The suction cup did NOT stick to any surface I tried, and the rope frayed immediately. I emailed customer service several times and never received a response. There is no return policy or customer service phone number. The toy was expensive and very poorly made. DO NOT PURCHASE FROM THIS COMPANY!
Hello, Susan
We sincerely apologize for the issues you experienced with the suction cup toy. The safety and satisfaction of our customers and their pets are our top priorities, and we deeply regret that the product did not meet expectations and caused frustration.
Please reach out to us directly at contact@indigopetco.com with your order details so we can address this matter and work toward a resolution. Whether it involves a replacement or another form of assistance, we want to make this right for you.
Thank you for sharing your feedback—it helps us improve our products and customer service. We appreciate the opportunity to learn and do better.
Sincerely,
The IndigoPetCo Team
Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple. Will order again
Dear Ronald,
Thank you for your wonderful feedback! We’re delighted to hear that both you and your cat are happy with the grooming glove. It’s great to know that cleaning the glove turned out to be quick and easy for you.
We’re thrilled you’re considering ordering again and look forward to serving you in the future. If you need anything, don’t hesitate to reach out. Thank you for choosing our product!
Best regards,
The IndigoPetCo Team
Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple. Will order again
Will Definately Be ordering Again
I absolutely love my custom mug, it looks just like my handsome pup. The artist did an awesome job. I definitely plan on buying more products from here!
Dear Lance,
Thank you for your fantastic review! We’re thrilled to hear that you love your custom mug and that it perfectly captures your handsome pup. Our artists work hard to make every product special, and it’s wonderful to know their efforts hit the mark.
We can’t wait to create more items for you in the future! If you need assistance with your next order, feel free to reach out. Thank you for choosing us to celebrate your furry friend!
Best regards,
The IndigoPetCo Team
Tank is obsessed! He has been playing with this toy non stop since we got it last week have to say didn't have the highest hopes for this but I'm really glad I gave it a chance. Highly recommended.
Dear Ava,
Thank you for your wonderful feedback! We’re so happy to hear that Tank is obsessed with his new toy and has been enjoying it non-stop. It’s always great to exceed expectations, and we’re thrilled that you gave it a chance and are so pleased with the results.
Your recommendation means a lot to us, and we’re glad to know Tank is having such a great time. If you ever need assistance or have more feedback, feel free to reach out—we’re here to help!
Best regards,
The IndigoPetCo Team
Terrible company, ordered 24 September 2019 for dog Halloween costumes, I continued to follow up on my order, they GUARANTEED delivery before Halloween... still no arrival and it's November 6!
Save your time and money, order from Alibaba/express, they have everything and only a fraction of the price
They hacked my bank account $290.87; I
Have no pets and did not authorize 5 transactions on my debit card.
Hi Judy,
We understand your frustration, but we want to be clear: IndigoPetCo has absolutely no way of charging anyone without an authorized order being placed through our website.
If you never placed an order with us, then these charges did not originate from our business, and it’s very likely your card was compromised elsewhere. Please contact your bank immediately to report the unauthorized activity and dispute the charges.
We are a small business that works hard to serve real customers — targeting us for something completely unrelated to our operations is not only inaccurate, but deeply unfair. We’re happy to help confirm no orders were placed under your name, but beyond that, this issue is strictly between you and your card provider.
– The IndigoPetCo Team
Same thing. Sent me a screenshot alleging it was received. Tracking number shows it is still waiting to be sent for delivery. Scam! Rate 0 if I could.
Worst experience of my life. For the first time i ordered online. I made a paypal account JUST to order a costume from them back in the beginning of October! I paid for fast shipping so my order could guaranteed be delivered before Halloween. I ordered a large costume for my dog. Weeks n weeks went by I asked them a lil before a week on email like what's going on, (btw) I should of known it was sketchy they have no phone number to contact them. Anyway they replied quite fast saying your product will be guaranteed delivered before Halloween' I said okay. Closer and closer Halloween came, I was still emailing them, they stopped answering after the first email they replied to me. I live in Canada so the costume alone plus extra shipping came to about over 60$. I received the costume weeks after Halloween. Pay Pal was no help ( I do not recommend using it) and indigo pet i is a legit scam. I should of read the reviews before I bought. Not just me out of $$ that spent towards this bs company. Very unprofessional they need to be shut down. Majority of their reviews are bad! Save your money ppl or give it to a legitimate website you're more familiar with
Dear Gee,
We are truly sorry to hear about your frustrating experience with your order, especially given the importance of timely delivery for Halloween. The delays, lack of communication, and ultimate delivery after the holiday are absolutely unacceptable, and we deeply regret the inconvenience and disappointment this has caused.
Although we strive to meet shipping guarantees, unforeseen issues sometimes arise, and we clearly failed to provide the service you deserved. Please email us again at contact@indigopetco.com with your order details, and we will do our best to address this matter, whether that involves issuing a partial refund or another resolution.
Your feedback is invaluable, and we are actively working to improve our shipping processes and customer service. Thank you for bringing this to our attention, and we apologize sincerely for falling short.
Sincerely,
The IndigoPetCo Team
They took my payment and haven't sent any products. They will not respond to my emails. I also messaged them on Instagram with no luck. I believe this is a scam.
Dear Jessie,
We sincerely apologize for the experience you’ve had with your order. It’s completely unacceptable that you haven’t received your products or a response from our team, and we deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details, and we will make resolving this issue our top priority. We are committed to ensuring you either receive your products or a full refund.
Your feedback is critical in helping us improve, and we truly regret falling short. Thank you for bringing this to our attention, and we hope to make things right.
Sincerely,
The IndigoPetCo Team
I bought the dental chew toy. I looked at several kinds and this seemed to have the best review. Within 20 minutes of giving the toy to my 15 lbs Bichon/Caviler it was completely shredded. Multiple emails to the company and no response. Funny because I still get daily emails from the about their sales. STAY AWAG FROM THEM!
I ordered a Deshedding glove for my dog. Not only did it arrive in 4 days but It was excellent quality. They shipped my order fast. They replied within 5 minutes of me messaging them. 5/5.
DO NOT BUY FROM THIS COMPANY. They will take your money and never send your product. It's been 37 days since my order and it NEVER shipped nor will they respond to messages requesting an update or to cancel the order. What a scam.
Hello Chelsie,
We ship all orders same day/next business day! If you have not gotten your order please email us at contact@indigopetco.com and we will make it right!
Sincerely,
The IndigoPetCo Team
I ordered 2 x suction toys 6 months ago which have never been received.
I have sent numerous emails, which I have not received any reply.
DO NOT RECOMMEND.
We are truly sorry to hear about the delay with your order and the lack of communication from our team. It’s unacceptable that your items haven’t arrived after such a long time, and we deeply regret the frustration and inconvenience this has caused.
Please email us at contact@indigopetco.com with your order details so we can investigate this issue and ensure it is resolved promptly. Whether it involves locating your order or processing a refund, we are committed to making this right.
We appreciate your patience and feedback as we work to improve our service. Thank you for giving us the opportunity to address this matter.
Sincerely,
The IndigoPetCo Team
My dog absolutely loves this toy. He played with it for hours this evening. It stays in one spot and is super durable and sturdy. Would recommend to anyone that needs a new dog toy.
Dear Haseika,
Thank you for sharing your feedback! We’re thrilled to hear that your dog loves the toy and had such a fun time playing with it. Knowing it’s durable, sturdy, and stays in place is exactly what we strive for in our designs.
Your recommendation means the world to us, and we’re so glad your pup is enjoying their new favorite toy. If you have any other questions or need assistance, don’t hesitate to reach out!
Best regards,
The IndigoPetCo Team
Overview
Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 6th among Charity sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Danyelle,
We deeply apologize for the issues with your order and the frustration it has caused. Receiving the wrong item and missing part of your order is completely unacceptable, and we regret that you haven’t been able to get in touch with our customer service team.
Please email us again at contact@indigopetco.com with your order details, and we’ll prioritize addressing this issue. Whether it involves sending the correct items or finding another resolution, we are committed to making this right.
Your feedback is invaluable as we work to improve our processes and customer service. We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Sincerely,
The IndigoPetCo Team