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Indigo Pet Co

How would you rate Indigo Pet Co?
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California
1 review
1 helpful vote
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Fast Delivery
February 26, 2021

Best mug ever Im obsessed with mine it's honestly one of my favorite things I've ever bought. My pup coco is the light of my life and having her on my coffee mug makes me so happy every morning! Thank you so much!

Date of experience: February 25, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Amanda,

Thank you for sharing such a wonderful review! We’re thrilled to hear that your mug featuring Coco has brought so much joy to your mornings. It’s truly special to have a daily reminder of the light she brings to your life, and we’re so happy to have been a part of that.

If there’s anything else we can do for you, don’t hesitate to let us know. Thank you for choosing us to create something so meaningful!

Warm regards,
The IndigoPetCo Team

New York
1 review
3 helpful votes
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This company sucks
October 24, 2019

Ordered a costume for an even 10 days prior they sent an email saying it shipped but that was a lie. They did not ship it till 7 days after I paid for it, now when it finally does arrive it is worthless. Feel like they ripped me off terrible company

Date of experience: October 24, 2019
California
1 review
2 helpful votes
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The material is definitely durable, she still has puppy teeth which shred other rubbery toys. It's easy to clean and easy to add more toothpaste to, hoping she will grow into it more, very pleased overall with the purchase.

Date of experience: February 25, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Rolph,

Thank you for your great feedback! We’re so glad to hear that the durable material is holding up well against those sharp puppy teeth and that the toy is easy to clean and refill with toothpaste. It’s fantastic to know you’re pleased with your purchase, and we’re confident your pup will enjoy it even more as she grows.

If you have any questions or need further assistance, feel free to reach out. We appreciate your support!

Best regards,
The IndigoPetCo Team

Utah
1 review
3 helpful votes
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God-awful company and customer service. Wish I could give negative stars. I bought 2 toothbrushes and after failed attempts to talk to customer service, I finally reached someone who gave me instructions to return them. I followed their instructions and they kept my product and my money. Been trying to reach for 6+mos and no dice. They don't even reply to their BBB in Az. Save your money. Run away from this site. Hope you read this in time.

Date of experience: October 3, 2019
Massachusetts
1 review
1 helpful vote
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Wrong product
November 20, 2019

Initially I reached out to find out where my costumes where as I had ordered them almost a month earlier. I received a response which was appreciated but the costumes literally showed up on Halloween. Then when I opened it one of the costumes was a small and I ordered a large. I reached out to them with a picture and request for a refund multiple times with no response.

Date of experience: November 18, 2019
South Carolina
1 review
6 helpful votes
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Terrible customer service, took 5 emails, and insults on instagram to recieve a reply. When I finally got ahold of someone they pretty much sent the screenshot saying my packaged was delivered when it was obviously not, total scam!

Date of experience: June 17, 2018
North Carolina
1 review
1 helpful vote
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I bought this toy after looking at the Instagram advertisements and first off, it wouldnt stick to any of our floors. Secondly, my dog tore it apart aftter 10 minutes. This company does NOT offer refunds or returns. Why purchase from some place as shady as this? They sink a ton of money into advertising to lure unsuspecting consumers. Just look at the countless other poor reviews.

Date of experience: February 29, 2020
Erika l. Indigo Pet Co Rep
4 months ago

Dear Catherine,

Please reach out to us at contact@indigopetco.com with your order details, and we will do our best to find a satisfactory solution.

We appreciate you bringing this to our attention and are committed to improving both our products and customer experience moving forward.

Sincerely,
The IndigoPetCo Team

Georgia
1 review
2 helpful votes
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Recommended to Everyone
February 26, 2021

My mom loves it! This blanket is amazing! This was for my mom after we gave our dog of 10 years to our friends in another state. This dog was getting old and needed to be an only dog so it worked out better but my mom loved this surprise when we showed her. The blanket is so soft. We got a queen.

Date of experience: February 25, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear James,

Thank you for sharing such a touching story! We’re so glad the blanket brought joy to your mom during such a bittersweet transition. It’s wonderful to know that it’s not only a meaningful keepsake but also soft and cozy.

Your thoughtful gift truly shows how much you care. If you ever need anything else or have another special surprise in mind, we’d be delighted to help!

Warm regards,
The IndigoPetCo Team

Connecticut
1 review
0 helpful votes
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I spent a considerable amount of money and never received my items! They have no contact number and did not respond to six of my emails. They give you a fake tracking number for your purchase. They will take your money and you will never receive your items. What a disgraceful scam! The worst part is they say that they are donating a portion of the profits to animal rescues. What a joke! I really hope something can be none to catch these people and shut them down and make them pay all of the people back plus the animal rescues.

Date of experience: September 29, 2020
Erika l. Indigo Pet Co Rep
4 months ago

Hello Robin,

We ship all orders same day/next business day! If you have not gotten your order please email us at contact@indigopetco.com and we will make it right!

Sincerely,
The IndigoPetCo Team

Pakistan
1 review
1 helpful vote
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Get product in 2 days
January 24, 2021

Text: Works so good for getting my pugs hair off!
I have three pugs that get their furs all over my clothes and furniture. Nothing has ever really worked at getting their hair off until this. I never take the time to write reviews but I really want to say thank you because this product has really helped me

Date of experience: January 24, 2021
Arizona
1 review
3 helpful votes
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My pup loves his custom blanket
January 19, 2021

I received a custom one of a kind blanket from indigopetco. I was referred to indigopetco by my mother who has previously ordered some custom products from the site. The quality was really nice and it made a really great Christmas gift for my boyfriend

Date of experience: January 17, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Tyler,

Thank you for sharing your wonderful experience! We’re so glad to hear that the custom blanket made such a meaningful Christmas gift for your boyfriend. It’s always a pleasure to know our products are appreciated, and we’re thrilled that the quality met your expectations.

A big thank you to your mother for the referral—we love hearing about families enjoying our custom products. If you ever need anything else, don’t hesitate to reach out.

Best regards,
The IndigoPetCo Team

California
1 review
0 helpful votes
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Get product in 2 days
January 23, 2021

Works so good for getting my pugs hair off!
I have three pugs that get their furs all over my clothes and furniture. Nothing has ever really worked at getting their hair off until this. I never take the time to write reviews but I really want to say thank you because this product has really helped me.

Date of experience: January 22, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Alice,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that our product has been a game-changer for tackling your pugs’ fur on clothes and furniture. Knowing it’s made such a difference for you means the world to us.

Your kind words and appreciation truly motivate us to continue creating helpful solutions for pet owners like you. If you ever need anything or have questions, we’re here to help. Thank you again for trusting us!

Best regards,
The IndigoPetCo Team

Illinois
5 reviews
2 helpful votes
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Excelent!
February 25, 2021

I do not feel comfortable giving my dog rawhide chews and so purchased this toy as an alternative. I rub a couple of lines of peanut butter across the bristles and put it in the freezer. When frozen I give the toy to my dog who loves to gnaw on the bristles to get to the peanut butter. I can even hear him grinding his teeth against the bristles. When the peanut butter is gone he stops chewing on the toy.

Date of experience: February 25, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Angelita,

Thank you for sharing your creative and thoughtful use of our toy! We’re so glad it’s been a great alternative to rawhide chews and that your pup enjoys gnawing on it for the peanut butter treat. Freezing it is such a clever idea to make it even more engaging!

It’s wonderful to hear that it’s helping satisfy his chewing instincts while being a fun and safe option. If you have any more tips or need assistance, we’d love to hear from you. Thank you for choosing us for your pup’s needs!

Best regards,
The IndigoPetCo Team

Bangladesh
1 review
1 helpful vote
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Really good quality
February 5, 2021

The quality is very good, the suction is on the ground, I myself pull not to move, do not need me to teach him how to play, it plays particularly happy, later do not have to worry about it at home boring! You can stuff the ball with dog food. I like this toy very much.

Products used:

Toys

Date of experience: February 3, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Ava,

Thank you for your kind words! We’re so glad to hear that the toy is holding up well and that your pup is enjoying it so much. It’s great to know the suction works effectively and that your dog took to playing with it right away. Using it as a treat dispenser is a fantastic idea to keep your pup entertained and happy!

We’re thrilled you love the toy and hope it continues to bring joy to your furry friend. If you ever need assistance, feel free to reach out.

Best regards,
The IndigoPetCo Team

New York
1 review
1 helpful vote
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Excellent Toys
February 20, 2021

I really enjoyed the fact that these toys do not have cotton stuffing on the inside. With my dog being an aggressive chewer, she manages to destroy anything/everything that has cotton stuffing on the inside. These have been so fun and my dogs go to for toys to play with. She truly enjoys them and acts like a nut while playing with them. They have held up much better than I thought!

Date of experience: February 18, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Gina,

Thank you for sharing your wonderful feedback! We’re so glad to hear that the toys have been a hit with your aggressive chewer and that you appreciate the no-stuffing design. It’s great to know they’ve held up better than expected and brought so much joy and excitement to your pup’s playtime.

If there’s anything else we can do for you or your furry friend, don’t hesitate to reach out. We love hearing about happy pups enjoying our products!

Best regards,
The IndigoPetCo Team

Massachusetts
1 review
1 helpful vote
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Horrible horrible company. Learned my lesson. Received two items I ordered way to late ( about a month to receive) once I got them I did not need the outfits anymore as they were Halloween costumes and I bought from a different store so I would have in time. They were unopened and I shipped them back. Took about a month to get them to refund me. Multiple emails and never had a response. Finally I got a response saying they put the refund through. I checked my credit card statement and I only recieved credit for one outfit not for the other one I returned. Asked for credit for the second one and no response. Thank you for steeling my money indigo petco. Terrible customer service and upsetting over such a small item they will not refund me as I sent them their products back. Stay away- not worth your time.

Date of experience: December 17, 2019
Arizona
1 review
1 helpful vote
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My dog is obsessed with this toothpaste. The purchased it to see if it would help with my dog's tartar buildup. It didn't just do that. In fact, some of the colorful buildup actually went away. Recommended

Date of experience: January 19, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Mark,

Thank you for sharing your experience! We’re thrilled to hear that your dog is obsessed with the toothpaste and that it’s made such a positive impact on reducing tartar buildup. It’s wonderful to know it even helped with the colorful buildup—what a fantastic result!

We’re so glad you’d recommend it, and we’re here if you ever have any questions or need assistance. Thank you for trusting us with your dog’s dental care!

Best regards,
The IndigoPetCo Team

Bangladesh
1 review
1 helpful vote
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Superb service
February 25, 2021

This toy is very durable, my teething pup will destroy toys in few days but not this one! She loves when we add peanut butter to it she will chew on it for hours! She also loves the squeaker! It comes with a brush to apply the peanut butter etc will definitely buy this toy again!

Date of experience: February 24, 2021
Erika l. Indigo Pet Co Rep
4 months ago

Dear Raymond,

Thank you for your wonderful review! We’re thrilled to hear that the toy is holding up against your teething pup’s chewing and that it’s keeping her entertained for hours, especially with the added peanut butter treat. The squeaker feature is always a hit, and we’re so glad she loves it too!

We’re delighted that the included brush made applying peanut butter easy for you. Knowing you’d buy the toy again means so much to us. If you have any other feedback or need assistance, don’t hesitate to reach out!

Best regards,
The IndigoPetCo Team

Michigan
1 review
0 helpful votes
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AWFUL company!

AWFUL company! Don't ever buy from them.

Late September - Ordered Holy Hound Dog and Deadly Doll Dog costumes.
10/9/19 - have not received order, Reached out to Indigo Petco on status.
10/9/19 - received email stating I will receive my order before Halloween.
10/19/19 - received text that order was shipped but did not give tracking number. Sent email to Indigopetco stated that I have a party on 10/26 and need costumes before then.
10/30/19-did not receive response from my 10/19/19 email, have sent another email asking for status and requesting directions on returning their costumes
10/31/19-received costume at 11:30am. However, only received 1 costume (Deadly Dog) and as of date (11/4/19) have not received the other costume or response to my email.

Date of experience: November 4, 2019
New Jersey
1 review
1 helpful vote
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I ordered a costume that took 4 weeks to arrive. When I inquired about it many times, I was told that the order page noted that the item would be delivered before Halloween. The "add to cart" functionality was at the top of the page and only by scrolling allllllllll the way to the bottom of the page would anyone see that. Misleading no? When I brought that to their attention, I was basically told to deal with it. STAY AWAY! Order anywhere else. Literally anywhere else.

Date of experience: October 29, 2019

Overview

Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 6th among Charity sites.

service
42
value
42
shipping
40
returns
40
quality
40