I ordered multiple items from Indigo Pet Co and one of my items was missing (cost $25). I have emailed the company multiple times and have not heard back. I have even posted in their social media asking for the item and warning others and they delete my posts. DO NOT SUPPORT THIS BUSINESS
Thought the product looked cool so I purchased for my pup. First off they charged 15 for priority USPS. I own a business and this is way high. 2nd, they took 10 days to actually ship the product!
Best gift ever! It took a while to ship which i was expecting, once it got here i she's a couple tears. I love it so much. Thank you do to artist for making my handsome guy so perfect
Dear Jeremy,
Thank you so much for your heartfelt feedback! We’re delighted to hear that your gift brought such joy and perfectly captured your handsome guy. While we regret the wait, we’re thrilled it was worth it in the end.
Your kind words mean the world to our team and the artist who worked on your piece. If you ever need anything else or have more special memories to create, we’d be honored to help!
Warm regards,
The IndigoPetCo Team
PRETTY SURE THIS COMPANY SCAMMED ME. TRACKING NUMBER SAYS IT IS IN MY STATE, BUT USPS SAYS THEY NEVER GOT IT. NO ONE IS ANSWERING MY EMAILS. THIS COMPANY IS A SCAM. DO NOT BUY FROM THEM
Hello, Brittney
We ship all of our orders same day next day and we are located in tempe Arizona. If you have not gotten your order please send us an email at contact@indigopetco.com and we will absolutely make it right!
Good toys for dogs. My dog enjoy it so much. Palyed more than 3 hours. It's been keeping my pup busy while I have to focus on my z calls for work so it's gunna be a 10/10 from me!
Dear Steven,
Thank you for your kind words! We’re so happy to hear that your pup is enjoying the toy and that it’s keeping them entertained for hours—especially during your work calls. Knowing it’s helping you and your furry friend makes us smile!
If you ever need more toys or anything else, we’d be delighted to help. Thank you for choosing our products and for the glowing 10/10 review!
Best regards,
The IndigoPetCo Team
Just got mine today!
I just received my pet hair remover today and I already tested it on so many surfaces. It honestly works extremely well and get hair off practically everything!
Dear Gelisa,
Thank you for your fantastic feedback! We’re so glad to hear that your pet hair remover is already making a difference and works well on so many surfaces. It’s always great to know our products are helping to keep homes cleaner and pet owners happier!
If you have any questions or need further assistance, feel free to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The IndigoPetCo Team
I ordered my item a month ago and still have not received it. I asked several times for a refund and never received a response. Do not order from this site!
Takes too long for delivery; advertise for Halloween costumes for dogs; they obviously meant Halloween in 2020 not 2019 apparently 6 weeks is not enough delivery time.
These mugs are so amazing!
These mugs are so amazing! They perfectly re-created the photos I submitted of both of my dogs. This is definitely a great gift for any pet lover!
Dear Lana,
Thank you so much for your glowing review! We’re thrilled to hear that you love the mugs and that they perfectly captured the photos of your dogs. It’s always our goal to create meaningful, personalized items, and we’re so happy we could deliver that for you.
These mugs truly make wonderful gifts, and we’re delighted you think so too. If you need assistance with future orders, feel free to reach out. Thank you for letting us be a part of celebrating your furry friends!
Best regards,
The IndigoPetCo Team
Don't buy! It's a scam! You won't get your items or gear back from them! Buyer beware! Marketing on IG is legit. Even all the fake reviews!
Hello Amy,
We ship out all of our orders same day/next day. Please send us an email at contact@indigopetco.com if you have not recieved your order and we will absolutely make it right!
I ordered a paw cleaner from indigopetco and it arrived in less than a week. I had no issues with them whatsoever and the paw cleaner is nice quality. Defiantly recommend.
The actual IndigoPetco website doesn't allow you to submit a review unless they invite you to, that is sketchy already. I ordered two dog costumes 16 days in advance before Halloween, and had to reach out to Indigo to find out why my ordered hadn't been shipped yet. They replied that it would be shipped out ASAP, and about 20 minutes later I get an email with a tracking number stating the items had shipped. As of this writing, the item has been in the status of "pre-shipment" for the past 10 days. It hasn't even been tendered over to USPS and is just sitting in the warehouse at Indigo. I've reached out numerous times and just get the complete runaround. "your package will be updated by 5pm today at the latest" "your package will ship soon" etc. I still don't have it, and unless they are planning on overnighting it to me, it will be completely useless to me. Sad that I will have to support a big box store to get items for my dog, when I really wanted to support them because they give to animals in need... well, supposedly. I will NEVER order from them again, and if you are considering it, I would think again. This place is a scam!
Excellent glove, cat is happy. I thought that cleaning the gloves would be long and tedious, but in fact everything was easy and simple
Dear Gabriel,
Thank you for your fantastic feedback! We’re so pleased to hear that the grooming glove has made both you and your cat happy. It’s great to know that cleaning the gloves turned out to be quick and simple, making the entire grooming process even more convenient.
We appreciate your support and look forward to providing you with more products that make pet care a breeze. If you have any questions or need assistance, feel free to reach out!
Best regards,
The IndigoPetCo Team
Never received my order! Never responded to emails! Sent a bogus tracking number. Do not give them your money!
Dear Catherine,
We sincerely apologize for your negative experience with your order. It’s completely unacceptable that you haven’t received your items and that our communication fell short. We deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details, and we will prioritize investigating this issue and finding a resolution. Whether it involves locating your shipment or providing a refund, we are committed to making this right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service and address your concerns.
Sincerely,
The IndigoPetCo Team
Good product
Buy a tooth brush for my dog. Very durable! My dog meg hasn't been able to destroy it yet. He loves when we put peanut butter on it!
Dear Danne,
Thank you for your kind review! We’re thrilled to hear that the toothbrush is holding up well for Meg and that she’s enjoying it—especially with the addition of peanut butter! Knowing it’s durable and keeping her entertained makes us so happy.
If you have any questions or need assistance, we’re always here to help. Thank you for choosing our product for Meg!
Best regards,
The IndigoPetCo Team
Over 2 weeks and the tracking number they gave me still shows as pre-shipment. Sent 2 emails inquiring about my order and no response.
Dear Liz, We sincerely apologize for the delay with your order and the lack of communication from our team. Waiting over two weeks without clear tracking updates is unacceptable, and we deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details so we can investigate this issue and provide you with an update or resolution. We are committed to ensuring you receive your order as soon as possible.
Your feedback helps us improve, and we appreciate you bringing this to our attention. Thank you for your patience as we work to make this right.
Sincerely,
The IndigoPetCo Team
Suction cup does not hold at all! Very disappointed. Do not waste your money on this! My dogs don't even look at it
Dear Loti,
We’re sorry to hear about your disappointment with the suction cup toy and that it didn’t meet your expectations. It’s frustrating when a product doesn’t work as intended, and we regret the inconvenience this has caused.
Please reach out to us at contact@indigopetco.com with your order details. We’d like the opportunity to understand the issue better and see how we can make this right for you.
Your feedback is valuable, and we’ll use it to improve our products and services. Thank you for bringing this to our attention.
Sincerely,
The IndigoPetCo Team
The suction cup on the toy would not suction & I sent two emails to the company with no response. Now I have a toy that we cannot use
Dear Tanishia,
We sincerely apologize for your experience with the suction cup toy and the lack of response from our team. It’s frustrating to have a product that doesn’t work as expected, and we deeply regret the inconvenience caused.
Please email us again at contact@indigopetco.com with your order details, and we’ll prioritize resolving this issue for you. Whether it’s troubleshooting, a replacement, or another resolution, we’re committed to making this right.
Thank you for your patience and for bringing this to our attention. Your feedback helps us improve, and we hope to earn back your trust.
Sincerely,
The IndigoPetCo Team
The item was marked as delivered over 3 weeks ago, maybe even longer, however I never received it. I do live in an apartment complex, so there is a chance it was put in the wrong mailbox. However, it has not been turned into the leasing office and USPS cannot locate it. I reached out to IndigoPet via email and have yet to receive a response. I then messaged them on Instagram letting them know I have not received it nor have I heard back from customer service. They responded with the tracking number (which I had, otherwise how would I have known it was marked as delivered?) and told me to reach out to my local USPS. I asked if they would assist in helping me find it and they sent me a screenshot of the USPS tracking page that it had been delivered. I let them know this is extremely poor customer service, to which they responded and I quote, "Your package is delivered to the address you ordered from. When USPS has confirmed its delivered its their responsiblity that you have your products, that's what they get paid for not us. We made sure it was shipped out and delivered on time, after that it's the shipping company's duty to get it to you." They then asked if I had reached out to USPS, which I already had and I had a case open. I have never in my life experience such a lack of customer service. Successful companies would offer a refund or even a store credit for that matter, whereas Indigo Pet spoke very unprofessionally and has yet to respond after my latest message. I last messaged letting them know I'd filed a case and that USPS cannot locate it. USPS said they can mark the case as closed and provide a write-up confirming it is missing. I then asked for a refund or what other information they would need to give me my money back, and crickets. As someone who shops online A LOT, this is my first review about a product or customer service ever. I'm more mad at myself that I fell for their crappy marketing and bought the item. What a waste of money, time and effort to deal with such a lazy company.
I live in Texas and they ship from Tempe and I got my order in only 3 days! It comes with super cute packaging too.
Overview
Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 6th among Charity sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We’re sorry to hear about your frustration with the shipping charges and delay in processing your order. We strive to ensure a smooth and timely experience for our customers, and we regret falling short in this instance.
While shipping costs can vary, your feedback helps us evaluate and improve our processes to provide better value and quicker turnaround times. If you have any further concerns, please reach out to us at contact@indigopetco.com, and we’ll do our best to assist you.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Sincerely,
The IndigoPetCo Team