I ordered two of their products two months ago as presents. They never sent me anything as far as a shipping notification but charged me back when I ordered. I reached out and was finally sent notification but no one bothered to respond to my email or apologize for the delay. Then I received my order two months later and they only sent me one of the items! I reached out yet again and received no response and no refund. After warning them that I was going to report them if I didn't receive a refund for half of my order I still heard nothing back… so here I am. Next step is raising the issue with our credit card company.