Very good experience with Sharan.He is very knowledgeable and has lot of patience.Answered all questions and clarified all doubts
Very friendly and knowledgeable person.Transaction was very smooth and quick.No hassle at all.Would like to do more business with Indian Eagle
When looking for a cheap flight, Indian Eagle is the best choice. Excellent customer service, and Anuj was very knowledgable and helpful. He does an excellent job of meeting my requirements!
When looking for a cheap flight, Indian Eagle is the best choice. Excellent customer service, and Rahaman was very knowledgable and helpful. He does an excellent job of meeting my requirements!
Searching for cheap flights nonstop itinerary, this is the best place. Good customer support and on time assistance helped me. Raj was very helpful and understanding with my requirements and did a great job executing them.
I booked a return ticket to India which was Fully Refundable. I had to cancel due to an emergency and they emailed saying there is a cancellation penalty which is 50% of the ticket cost.
This cancellation penalty was not mentioned at any time during the booking of the ticket. No one answers their customer service line and they stopped responding to my email when I asked them about it.
Hello Ankita! We are sorry to know about your dissatisfaction. We attempted to contact you on your registered phone number to further understand your complaint but we could not get through. Please respond to our email with your updated phone number and the best time to call you and we will reach out to you. Your cooperation is kindly requested. Thank you!
Such a cool website. Very well thought-through and efficient to use. Also got us the cheapest flights out of any site for our latest trip, and it's done that for me once before. It doesn't have the cheapest prices 100% of the time, but it often does.
Hello Eric! Thank you for returning to Indian Eagle. We are glad to have served you again. We offer the lowest-possible price available for the chosen itinerary and our user-friendly site makes booking process quite seamless. Thank you for appreciating our team behind the website creation. Hope you continue your association with us in future. We would love to see you as our loyal patron. Have a good day!
The first part, selling the ticket, was good - sales person was helpful reserving my and my mom's long flight from US. But frustration part comes a day before flying. I couldn't get seats together for my elderly mom. When expressed my concern, Indian Eagle asked to pay more to have both seats together. If both reservations were made together- the seat assignments should have been together as well. I called Emirates to upgrade to business class but answer was to go back to Indian Eagle. That means there was a constrain in my reservation by Indian Eagle that Emirates wasn't able to upgrade.
I'd never use Indian Eagle services ever again! They don't even have correct customer service phone number (*******969)
Hi DK! We are sorry to hear about your experience. Please share your trip ID or registered contact number with us so that we can access your reservation details and address your concern. You can also call us at our toll free number 1-800-615-3969 or email us at contactus@indianeagle.com and we will get back to you. Alternatively, you can chat with us anytime, we are available 24/7. Your kind cooperation is requested. Thank you!
I am very happy to buy from IndianEagle. Mr SOMESH help me a lot to find a best deal. He put so much effort to done everything. I am really thankful to Mr Somesh. I will definitely recommend to my friends and family that when they buy air tickets buy from IndianEagle and ask for Somesh. He is very professional and he makes you feel very comfortable. He have patience to listen and also he explain everything very well. I really appreciate him for everything.
Hello Dipti! We are pleased to know about your satisfactory experience with Indian Eagle. Thank you for appreciating our team. Indian Eagle is the most trusted travel booking partner of Indians in USA. We have the best flight deals to India throughout the year and our customer support team is just a call away to help you book the right deal as per your requirement. We would love to see you as our loyal patron. Have a good day!
I was in the middle of booking and price changed. Needed the same return date because of some friends traveling on the same flight. Got a call from Bishal from Indian eagle who looked at the date and was able to find more reasonable price that I was getting anywhere for that flight. Thanks
My travel booking was assigned to Ms Lalitha and I must say I was thoroughly impressed with the way she handled my need and helped me with options and pricing. She was able to communicate effectively and made me book the travel.
Hello Srinivas! Your review made our day. We are delighted to know about your satisfaction with Indian Eagle. Thanks for you kind words of appreciation. We strive to make booking experience as stress-free and seamless as possible. Our team is adept at handling customers, understanding their individual requirement and finding a suitable itinerary within budget. Hope you book your future travel with us. Wish you a happy trip!
Booked my flights thru this site and it has been a horrible experience since day 1. I am still waiting on my credit since past 6 months. Customer service as well as management just assure that you will get the credit but no action taken. Its a SCAM please do not book from this site.
So after writing review regarding the exchange with Indian eagle same representative approached and asked me to provide them my mothers death certificate for refund. Which I did so let's see how long it's going to take. I will put a new update soon as this is resolved.
I book a ticket last year 7 March 2022 but before my driving date my mother expired so India eagle give me 1 year credit means I can rebook with them before 7 March 2023. Now my travel date is fixed with the family all together going in April and I called to reuse my credit. The guy say if I don't use it before 7 March they going to charge me cancellation fees and no show fees both together. $720 that's just insane I used India eagle 4 times already but through kayak but I learned my license not to give my business to these people. When I asked the agent to show me the policy about these charges Send me the email. He put me a hold for 20 minutes. Finally I knew is never coming back. Straight up crooks
It's good as long as you traveled with the ticket, if you cancel or make adjustments, gone. You have to fight with them and even they don't provide a response to the credit card companies as well. The simple tag is Flights companies are delaying the refunds, so pls wait another 18-20 weeks.
The worst customer service and they will provide only one email, whenever you sent an email to that mail id, always receive a response like below.
Hello,
Thank you for your email. Please note this email id is only used for sending notification emails to all our passengers and for verifying the passenger's information hence limited access is provided to the team.
Hi Eswar! Any sort of inconvenience that you might have gone through due to the inordinate delay in receiving the refund is, indeed, regrettable. We are very much concerned about our patrons' refunds and put in sincere efforts to get the process initiated by the airlines. If the release of refunds were under our control, we would have credited it back to your account long ago. The wait time for the refund has gone up to more than 12 months for some of our customers. Please be assured that we are following up with the airlines and that your hard-earned money is safe. Please help us with your Trip ID or registered contact details so that we can pull up details and reach out to you. Be requested to cooperate with us. You can reach us at the toll-free number, on chat bot, or via the email. Thank you!
I appreciate the support provided by the Indian Eagle customer service. Having multiple itineraries, I was a bit confused about the online flight booking process but the person listened to me calmly and helped me out. I must say I got really cheap deals. I basically had a good experience and hassle-free booking.
Indian eagle booked my round trip to Delhi for traveling in April. I postpone my travel plans and cancelled my booking for personal health reasons just before the Corona outbreak affected international travel. As I cancelled the reservation before the airline cancelled tickets for affected flights, i was denied refund for the cancellation. Indian eagle intervened in the matter and got me refund from the airline on medical grounds. I was greatly helped by their sincere service though it took longer to get refund credited in the current situation. I did not mind paying them the refund processing fee for their genuine service.
Agents try to help but it's very difficult to get money back to ur account even if the tickets r not confirmed thru Air India. You have to be lucky to be connecting to right agent. Krishna helped resolve the issue.
Apart from the Indian Eagle web portal, I was also impressed by their customer service. The agent helped me book the flight tickets for my family at a really cheap price. At first, I hesitated to book flight tickets over the call as I'm used to booking tickets by just googling for them. I was surprised by the way the agents handled the issues and provided me with information regarding prices of tickets on various flights and dates. I will be using Indian Eagle for my next trip as well.
It is because of awesome agents like Sanvi, that loyal customer like me keep coming back to Indian eagle. She was very deligent in getting me a best deal.
Hi Harshdeep! Thank you for trusting us with booking your travel. Our team is adept at finding the best deal suiting individual travel requirements. We have been constantly improving our services to offer you the best experience. We look forward to your continued association with us. Have a good day!
I appreciate the service by Indian Eagle and especially travel agent, Mr. Islam, who helped me today to finalize my itinerary. I always use Indian Eagle to book my trips and my extended family is also using their services!
Dear R V! Thank you for your kind support of our agent and service. We book the best flights for hassle-free travel between Indian and the USA. We will continue to assist you and your family with International travel in the future. Have a safe flight.
The airline I had my flight scheduled with for onward journey to India was automatically cancelled in the wake of the pandemic. But it was not easy to get the refund from the airline. The airline was delaying the refund in view of their depleting cash reserve. All thanks to Indian eagle for intervening and getting me refunds.
Representative was very informative, patient and knowledgeable.
Made me feel better and comfortable with the process and faster service by Mahavir.
Thank you and keep up the good work.
Overview
IndianEagle has a rating of 2.9 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IndianEagle most frequently mention customer service and credit card. IndianEagle ranks 97th among Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jonathan! Thank you for recommending Indian Eagle to fellow travelers. Yes, we have been in the business of making air travel cheaper and easier for more than 15 years. Our exclusive flight deals and excellent service sets us apart from our competitors in the market. Our team works round the clock to ensure on-time assistance. Thanks for appreciating our efforts. Looking forward to serving you again. Have a good day!