I am traveling with 2 kids, They didn't give seating in the order asking to pay $160 for each.
The travel was very long and spent more money on it.
We booked with the agent name Azeez and Varma.
Don't book with them.
The airline I had my flight scheduled with for onward journey to India was automatically cancelled in the wake of the pandemic. But it was not easy to get the refund from the airline. The airline was delaying the refund in view of their depleting cash reserve. All thanks to Indian eagle for intervening and getting me refunds.
Never ever trust these guys, they will cheat you if you want to modify or cancel your ticket. For modification, flight price shown in their website will not apply, they will add additional 300$ to 400$. Cancelation fee is 350$ in their website but if you call them it will be 445$. Worst service.
I had to go through multiple calls with Indian eagles and finally Mr. Arni was able to explain how tickets refunds from AI has became pain irrespective agent or even if you book from AirIndia website. Arni was also helpful to giving other options like keeping the tickets open and guiding me. Would recommend others to avoid booking AI flights if you are not sure of traveling to India due to current situation.
Once you book your ticket with them you are trapped. They are big scammer b******
Initially they will give you little cheaper than others but once you want to modify your trip. Forget about it.
Beware. Worst travel agency to deal with. They play lot of games. Ask them about their cancelation charges before booking ticket.
Ask them about fare difference policy for date change. Indian eagle charges almost double fare compare to what airline offers for new travel dates. Don't do any business with this travel agency. They will rip you off eventually.
They initially sell ticket little cheaper but they will rip you off if you have cancelation or change in travel dates.
For example, if you buy ticket for $900 round-trip. If you decide to change dates then they will give you new fare as $1700. You can buy same ticket, same class, same airline for only $1000 or $1100 directly from Airline's website. Obviously, you would not pay another $800 fare difference when you can get exact same ticket from airline directly for $1000 or $1100. In this case, you would decide to cancel the ticket. They will charge you at least $400 plus change as cancelation penalties. If you book it directly with airlines then they will charge only $200 or $250 for cancelation fees. Hope everyone understands the gimmick by Indian Eagle and stop buying tickets. Don't go by these misleading reviews. They are very good at it.
Best thing is call their agent, get the best fare for your travel dates. Goto Airline's website directly and buy ticket from Airline. Trust me you will not regret.
Hi!
We are sorry that you are dissatisfied with the fare quoted for a change of travel dates in your reservation. Since your satisfaction and understanding is of utmost importance to us, we are obliged to give you an explanation. First, an existing reservation is differently priced for a change of travel date (s) than a new booking, and it cannot be rescheduled for any fare lower than the actual fare or the same fare that you paid at the time of booking. Second, the price of a new booking and fare difference for the rescheduling of an existing booking are completely regulated by airlines, and as a travel agency, we have no control on it. Third, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference.
We gave you multiple fare difference quotes, ranging from $177.87 to $824.35 for different dates between October 2023 and March 2024. By the time you decided to get your travel rescheduled, the fares increased due to the nearing of the holiday travel season. The airline’s cancellation fee is $280 as per the rules of your ticket. You can confirm it with the airline. With our customers’ explicit consent, we charge a justifiable fee (mentioned in our Terms of Service) only for cancellation. Our dedicated team is at your service 24/7 to help you get the best deal based on your preferences. We keep our system up and running to display real-time fares from tens of airlines for hundreds of routes between the USA and India. Our customer support team addresses customers’ queries and concerns through multiple channels. Hope this explanation suffices to make you understand how fare dynamics work.
For your kind information, the reviews from our happy customers are authentic and genuine.
They just want to charge you extra money. Better to give more to other trusted company. Don't book with them. They don't say you anything when they are booking but after they charge 150$ extra for rescheduling or more
I had been trying to book my tickets for a week and no one was able to help but Mansoor jumped in and found good deal for me. He was available on phone to talk and answer my questions. Thank you Mansoor.
Hi Jyoti! Your feedback will boost the morale of Mansoor and the team. Our team makes sure that we answer all our customers' travel queries.
Indianeagle is trying to scam us. They charged us almost double for flight tickets from new yorn to kolkata. We became sick and planned to change the travel dates when the prices are 1/3 of the previous tickets. The customer care did not explain anything and informed us that I would receive email with an adjustment price. We were expecting to get back some money because the prices were very low on alternate dates. But they send us quotes asking for even more (almost additional half price) money. We could not accept they offer and in the mean time our sickness worsened and we decided to cancel our travel plans. We tried to discuss with them but again they suggested to cancel online and they gave use a fraction of the paid money back.
We had no choise than opening disputes with our bank. Now they became very active and even threatening us through email to close the dispute. So disappointed to their policies and scamming mentality. My worst experience in life. All people should be very concerned with IndianEagle (simply a scammer).
Hi Rajib! We are sorry to learn about your dissatisfaction with the fare quoted for a change of travel dates in your reservation. We feel obliged to give you an explanation. First, an existing reservation is differently priced for a change of date than a new booking, and it cannot be rescheduled for any fare lower than the actual fare you paid at the time of booking. Second, airfares for a new booking or the rescheduling of an existing booking are completely regulated by airlines, and as a travel agency, we have no control on it. Third, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference. The fare difference quoted to you was less than 20%, not half price, of the fare you paid for the actual booking.
You are expected to understand that we are bound to follow the airline policy with respect to rescheduling, fare difference, and booking cancelation penalties. Furthermore, we have no role in airlines’ decisions regarding whether to provide cancelation fee waivers or refunds on medical grounds. To be precise, ticket and fare rules are absolutely governed by airlines. Unfortunately, Air India does not waive cancelation penalties on medical grounds, unless a confirmed flight is canceled due to operational issues, inclement weather, and government regulations.
Kindly note that you visited our website on 6 November 2023 and canceled the reservation by accepting the cancelation charges, USD 525 per traveler. With your consent, we worked on the cancelation request and processed a refund of USD 1064. After the cancelation from your end, you disputed the entire ticket cost with the bank. However, we wanted to resolve the dispute amicably.
We hope the above explanation is helpful and gives you a clear overview of the airline policy that any travel agency is bound to comply with.
I requested for a refund due to covid situations. Initially they agreed to give the refund. But later they came with some story saying the airlines is not ready to provide the refund. I never faced this issue with any other booking agents.
Hello! We are not able to locate you in our database on the basis of your username here. Please help us with your Trip ID or registered contact details so that we can pool out your reservation details. Thank you!
I made a reservation for my entire family with different dates. These guys increased the fare telling some reason after two tickets got confirmed. Then, I was obligated to pay the increased fare as two tickets are already confirmed.
They even messed up tickets too. Though all are on same flight, they booked one passenger operated by United where it allow only one check-in baggage and for the rest of the passengers they booked under airlines operated by Brussels airlines. They issued itinearies where it mentioned 2bags for the flights operated by Brussel airlines, but they didn't mention anything in the United itineary. After checking my wife's ticket I thought it's 2 piece of check in allowance for all the airlines. I think they intentionally deceived the customer. May be, they got United ticket at cheap rate and cheated the customer. I don't go with them again! They are fraud company! I would like to check with my credit card company if they can take any action against them.
When the airlines cancel the ticket they request 75$ for initiating a refund recently lot of Etihad airlines booked from Indian Eagle got canceled and they are sending emails two days before travel to request refund for 75$. I had to pay more than the round trip of the flight due to cancellation of the flight.
Hello all passenger,
I am not recommend to book ticket through Indian eagle. Please please do not book any ticket with Indian eagle. It is very hard to get refund from that. Vaibhav, noor and Ramakrishna are lier. They are keep telling to me you will get refund in 10 days then still I am awaiting for that.
I n case if you want to change, they simply give a merry go around. Customer service Reps dont connect to supervisor and they tried to play pest control support options. Horrible stay away
I had to cancel my flight due to COVID - air India and customer service told me that I can keep it open ended for $110. Strange since most airlines during COVID were waiving charges. Anyway when I tried to rebook the flight tickets were cheaper than my original price - indian early customer service say they cannot locate that itinerary and apparently I cannot make a change in the reservation if the flight tickets are cheaper. WTF is this rule. It has been a hassle dealing with this and I'm sure going forward will never work with them. The cancellation fee also looks shady if I decide to cancel the flights all together - they emailed me that when I cancel the airline will give me the refund (-100$) or so which is fine but then they are going to charge me $140 in cancellation fees. Now this is very shady operation.
I kindly requested to Indian eagle owner please please pay attention on your all supervisor. Lyzoo, Krishna, Vaibhav and Noor all are Lier. Krishna is money maker from the people. If anybody want to know in the detail of those people please please leave your email address in the comment. I will reach out to you. Thanks
Worst team which is not taking care of…
Worst team which is not taking care of customers just worry about own commission. I booked flights and due to covid i did cancel they took cancellation charges where airindia did the waiver off canceled charge. Dont book any flight and still i am waiting for refund. They were saying last 10 month u will get refund within 1 month and i am still waiting their one month to complete.
Customer service is good. Rama Krishna help me to modify the flight tickets with best fare. I prefer this travel agency they will take care end to end.
Hello Harsha! Thank you for your trust in us. We pride ourselves on offering competitive flight deals and excellent customer service. We look forward to your continued association with us. Have a nice day!
I wish there is a way to sue this business. Never ever book through them, you have to work hard to get a refund, even though airlines cancelled the flights.
If airlines cancel their flight, don't expect full refund. Indian Eagle will add so called processing fees up-to 75USD per passenger. This happened with me when flight was cancelled.
Overview
IndianEagle has a rating of 2.8 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IndianEagle most frequently mention customer service and credit card. IndianEagle ranks 215th among Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vrunda! Your concern about the fare difference is relatable. We are sorry that we were not able to make you understand airlines’ fare policy for travel date changes in existing reservations. Since your satisfaction and understanding is of utmost importance to us, it obligates us to give you an explanation. First, an existing reservation is differently priced for a change of travel date (s) than a new booking, and it cannot be rescheduled for any amount lower than the actual fare or the same fare that you paid at the time of booking. Second, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference. Third, promotional/discounted fares for new bookings do not apply to rescheduling of an existing reservation. Fourth, the price of a new booking and fare difference for a change of travel date are completely regulated by airlines, and as a travel agency, we have no control on it.
Our team works relentlessly to provide customers with the best available deals for new bookings as well as travel rescheduling. We gave you multiple quotes for different dates from January 11 to 16,2024 and ranging from $392.30 to $971.23. But you went on to cancel the reservation under the wrong impression that we were regulating the fare.
However, we offer apologies for any inconvenience caused to you. Hope that the above explanation will help restore your trust in us. Thank you!