imprint.com

I bought t-shirts for an event for this past Sat 4/1. I placed the order on blue shirts. Got a proof on pink shirts. WRONG! They sent me the corrected proof the next day. By then I was going to have to pay a rush charge to get them by Friday. They shipped them to me Friday signature required? We are not home during the day and then never told us or is on their website that is the way they ship. So we never got our shirts and I wasted $750 so BEWARE! THEY ARE CROOKS!

The wire stands I purchased with my Yard signs broke. Imprint.com would not replace them because it was after 60 days from my invoice. The signs had been in the grounds a LITTLE OVER 2 MONTHS. All I wanted is a replacement, not a refund. With the experience, I will not buy from this COMPANY AGAIN and I caution those who are considering.

I ordered on march 15th and it said it would be here on april 2nd. The told me over the phone on april 1st it would be delivered on the 2nd. It was not shipped. They told me on the 2nd i can pay more for shipping and they can tell me when it will ship. Its been 3 weeks and they say it takes 2-3 weeks to receive and my shirts haven't even been printed yet. They want you to pay more money basically it seems thats the only way to get any info is if you pay more.

Needed signs for the weekend, paid extra for them to come on Friday, called Friday asked where they were... they apologized for delay... and guaranteed delivery tomorrow(Sat), no show sat or Sunday... they arrived Monday... no longer need them,...i have have no idea about quality... i wouldn't of purchased if they were honest about shipping

Ordered cups for my wife's 40 bday and they were crushed when delivered. Zero help and parry is Sat.

You cannot depend on quality t-shirts from this company. The print does not come out the right color, nor is the t-shirts shown the correct color. Their customer service is slow and they do not care if the order is needed quickly even if paying for rushed services. They take a full 24 hours to respond to each ticket which results in days if not weeks of going back and forth. Attached is a picture of the proof they sent versus the shirts we actually received. Not only is the shirt color completely off but the print came out blue instead of a light green. They refuse to give any type of refund on the order. I do not recommend ever using this company!

First yard sign job went fine. Second was printed incorrectly. Customer service was slow to respond and would not send out replacements until they found out where in the process the error was. This should not effect when replacement is made and put together. They suggested I make a new order with them instead!? Won't be using again

Ordered a banner and the wrong banner came. They blamed the artwork and took 0 responsibility. I explained I ordered a custom banner but they said they didn't have record of it and I only ordered a blank banner. I even sent them a screen shot of the banner created in the cart with a time stamp prior to placing the order. I ordered a custom banner with writing around the artwork and they only printed tue artwork. I would not recommend using them. Will say they are cheap, but you get what you pay for.

Please don't waste your money. Terrible, rude customer service who know nothing about their company or the printing process. Lied to me about time lines for 3 days straight. Ultimately ended up paying a cancellation fee of 2/3 of the final cost because "some" were produced. Printing does not work that way. Liars.

I ordered 60 signs and stakes for an event and paid to expedite them. THe signs showed up in a battered and heavily retaped box with no stakes, so I had to scramble and order through Amazon which shipped the stakes in 24 hours. They disputed my pictures of the signs and damaged box, and refused to refund for stakes I had paid for.

There are many options to order online and I will never use them again. Beware!

Imprint was easy to work with and my product was delivered earlier than expected. The quality was fantastic. I will purchase again from Imprint.com

I ordered an item on May 28th, it said it would be here June 14th. It is the 14th and it has not shipped. They want to charge $25 to get it by the 19th. Which is crazy to charge more to get it on the promised time. Don't use them I you are ordering for an event. Their shipping times are not true at all. I work for a business and would have given them lots more business. But I know now they are awful.

DO NOT USE THIS COMPANY!

Ordered 200 koozies 45 days ago and still do not have them. Also, don't ask for the extra cost or option to be made in American bc they are not made in America, all comes from China. Called and asked to speak to manager over 5 times, operator created many "tickets" for someone to get back to me and no response. Yet to receive paid for goods and will be reporting to BBB and will be adding this to all social media for this company. Worthless company, don't waste your money and better to use someone local regardless of cost.

I made an order for hand fans for my church. The order and payment process was ok. However, they projected the delivery date of over a week ago and I haven't heard a word from them. The contact process to get information is non existent. They don't want to hear from you once your payment has been accepted.

I ordered a month ahead of my event and paid the extra fee to get it proofed before sending it into production and yet they managed to mess up all 90 t-shirts - which I now won't be able to give out to all the kids who are looking forward to the event.
Their "First class" customer service has the audacity to be mad at me when I voiced my frustration about this whole issue.
Promised to redelivery on 6/7 (WED) but received another online support ticket notification the next day that they are now out of stock!
So again I called them to solve the stock issue and triple-checked with them that it will be delivered by 6/7 - which they promised and said yes.
Few hours later, another online support ticket notification came - they won't be able to get it shipped to us by 6/7 due to some 'production issue'. The date is now 6/8.
So I would suggest anyone looking to get things from them to go elsewhere. I do not wish this stress or problem to any individual or business.

They are the worst. They profited over $100 on my shipping, messed up my order and will not fix it. I'm out $300 with no help from them.

Only 78 personalized face masks delivered on an order of 80 for a reunion. The package was even labeled "78 pieces." Customer service refused to send the remaining masks; offered credit instead. This does no good for my situation, which has 80 attendees.

We ordered 50 soft foldable koozies with custom (2 side) design and lettering. Everything looks great and we are pleased with ordering process and product. When we became concerned regarding delivery, I spoke with customer service. At first they told me I would have to pay $48 more for a "rush" order but with further discussion they agreed to process and sent order out with no extra charge. I suggest giving them extra lead time for any orders for best peace of mind. I will gladly use them in the future and feel they do an excellent custom designed product.

I ordered 20 koozies (very small order). It said they would be delivered on a Friday. I needed them by Saturday. They went into production the previous Thursday and one week later I still had not gotten an email that they had been shipped. Don't ask me why it takes over a week to make 20 koozies. I called and wound up having to pay extra for rush shipping to get my product on time…. And five days later, it has still not arrived! Now they are telling me I need to call FedEx instead of doing it themselves. And I have gotten no refund for a product that was supposed to be delivered five days ago without a rush shipping fee, even though I paid an additional rush shipping fee. Don't use this company unless you have at least three weeks to receive your product.

I should have read these before ordering. The expedited guaranteed shipping is a fraud. I paid an extra $77 for expedited shipping - after they tried to get me to pay $165 for expedited shipping because they said the cost of the tshirts went up.

The delivery date came and went so I called USPS and provided my tracking number. They informed me that Imprint only paid $7.63 for First Class Shipping - the lowest level of shipping with no guaranteed delivery. They told me there are 2 tiers above that - Expedited Priority and Priority (which would have only cost $33.)

So if you are paying for expedited delivery, it is a scam, they ship all items the same, and just keep the money, not caring if they actually get your package to you in time. It's a numbers game to them. Beware.

I'm so embarrassed i actually recommended this company to a friend for their wedding favors. A huge portion of their favors were damaged and they were basically told to 'deal with it'. I will never recommend them or use them ever again... and I'll make sure to steer people away from them as well. Better to spend a little bit more to get what you expect and pay for. Shame... if i could give half a star, i would.

Their online customer service took over 8 minutes to answer any question before completely ignoring my questions entirely. I finally submitted and order after 3 hours of being online for just under $800. Then, the following day, they send me an email saying there were problems with the order. Specifically, the one ink was not compatible with a 2 of the shirts, 2, that i had ordered. I told them to change the ink for the problem shirts and they said they had to do it for the whole order and not just the two shirts. Also, shirts that were marked available when i ordered became unavailable for some reason and not just a few shirts but about 20 different shirts/styles became unavailable. All in all, very frustrating and a complete waste of my time. Oh, and their customer service lied about the conversation we had to make me seem like I wasn't willing to work with them and to make themselves look better. They say they will beat anyones price online but i promise you it is not worth it. There are much better companies out there and paying a little more for less of a headache is totally worth it. I've included screenshots as proof of purchase and problems just in case the company tries to deny it.

I ordered cleaning cloths that I wanted the print to be on the cloth, not the plastic. Ana Ruiz knew that I didn't want a piece of plastic with our logo to go into the trash, I wanted it on the cloth!
She assured me that the cloth would have our logo on it and wont return it because it was under the order number that she suggested. Idiots of thieves?