imprint.com

When we placed our order, the website said it would be a 3 day printing process and 4 day delivery (we paid extra for the quick delivery). After ordering, and not receiving a status update for over a week, we contacted the company and was told those timelines were not guaranteed because we did not pay for a rush order. So we ended up having to pay additional shipping fees to get our product on time. While we are very satisfied with the product, we were very frustrated that the stated timelines were not adhered to, were very misleading and impacted our opinion of our order.

The shopping experience is always good online. Just had a problem with a previous order in the past so I am a little hesitant. I have ordered banners and shirts and so forth and they were great - but then my last run of shirts were not so great - so I am a little hesitant. But the website is great and very intuitive. Thank you.

Update 2017: The New shirts and banners turned out fine. The shirts were good sizes and the artwork was centered -- much, much better. The only thing that I have an issue with is the additional costs that do not get seen when I see the TOTAL price to be paid. Apparently there's tax and I don't see the actual real TOTAL cost. I think it is a bit deceiving since it says TOTAL cost and then when I see the bill I paid, it is not the amount that I think that I am paying.

The process of designing and purchasing the koozies was very easy. We were also very pleased with the fast and friendly customer service we received. Unfortunately, we were not as pleased with the product, because the image was printed on the koozies in a slightly crooked manner. We were informed that this error was considered within the industry standards and therefore was not "defective" and could not be corrected, and so we received a discount as a result. The prices and the ability to create your own design really cannot be beaten, and I guess it makes sense that the quality of the product correlates with the price.

I ordered (12) 2-color custom artwork Koozies for an upcoming trip. Although it was easy to place my order and it arrived on time as promised, I was disappointed in the quality of the printing and the colors, which were not as depicted in the examples on the website. The 'white' was more of a pale yellow with thin coverage and you couldn't even tell the difference much between that and the mint green I chose as a second color. I was expecting the quality I see with pretty much every other koozie, which is a thicker ink and more solid coverage. Because we were leaving the next day on our trip and just got back yesterday, I didn't have time for a do-over so it was either take them as-is or send them back and go without them. I feel the printing was misrepresented. Sorry, I won't be buying from you again.

It was a great experience initially. I paid the additional cost (over $100) to have my order express shipped to me. However, once the yard signs were ready to be shipped, I received a call from customer service saying that I needed to pay AN ADDITIONAL $40 for my order to be express shipped. I was livid. I felt that that the intial $100+ was an extraordinarily high charge but paid it anyway because I was in time crunch. To be asked to pay an additional fee was completely unfair. Fortunately the manager shipped my yard signs without the additional charge.

I ordered 250 full color door hangers on June 17th with a promise of delivery around June 24 (7 day Standard) I submitted my artwork and it was approved and sent to production on June 20th. On June 27th after not receiving the item I looked at my order on their web site and it gave a new delivery of June 28th. Again no delivery so I called and talked to Marcus and after much argument I agreed to pay an additional fee to expedite the order for guaranteed delivery on June 30 as I had hired 2 people to distribute the door hangers. June 30th no door hangers, contacted chat on July 1st at 630am and after an hour of run around was told "someone will get right back to you", July 1st let go the 2 people that relied on that money and were willing to work a holiday weekend and called again. Once again Marcus kept the run around going for a solid 20 min before saying"all I can do is have someone get back to you when we know what is going on" asked for a manager, "we don't have managers here". As of now I am filing for a chargeback and making sure no one I can reach uses this company.

I ordered a shirt for my 14 yr old nephew with a picture of his dad on the front and angel wings on the back with some writing. My brother passed away a yr ago unexpectedly at the age of 35 leavin his son behind who's mother isn't around. The shirt looked amazing n i luv that i didnt have to order bulk just to place this order. My nephew opened it on his birthday n when he saw it he cried n hugged on to it. Thank you Imprint for the amazing work. I will be back to order from you all again..

I placed an order for napkins and T-shirt's for a party. All turned out great. I am so happy with everything! I uploaded an image that I created on an app. They adjusted it so it was not burry and fit appropriately on the items. Everything was perfect! The prices were less than any site I found. The only thing that was a misstep was I ordered two types of napkins printed differently, they were printed the same by mistake. They corrected the problem and quickly sent out replacements. My event is not for a few weeks so I had plenty of time for any adjustments. However the everything arrived in the stated time. It was a very quick turnaround. Everything happened over email or on their website never needed to make any phone calls. The response when I had a question was very quick. Was so impressed, will use imprint.com again and would recommend to my friends. Thank you so much!

I was disappointed that the website was not more upfront about standard shipping not being a guaranteed delivery date. I selected a delivery date of March 2 because I needed my order for March 10. I received an email on March 5 thaty order was in the screening process. I called customer service and had to pay $37.10 to have the order expedited to get here in time for my event. This was an unexpected expenditure due to the fact that I thought receive date I selected would be honored.