imprint.com

Check out was arduous due to no "save" or "go back" button. Unlike many online shopping marketplaces, there is no "review your order" before final purchase. Design feature is nice, but the guide lines for the button are covered once your design is uploaded so they're deemed nearly useless. Had trouble with my cart being emptied although i had already designed and saved my items - multiple times this happened. Pins turned out great - more pixelated than the design builder had shown, but otherwise fine. imprint.com has a lot of bugs to fix and features to add, but this order came out fine.

So far the worst experience ever. I wanted to try a new company for my retreat shirts this tear and im extremely dissapointed. Trying to have issues solve and cannot talk to a real person. The worst ticket creation system ever. The color was different, the imprint hardly noticeable, the shirts collar higher than it shows on the website. I have been trying to solve this issue for the past hour, cannot upload file, cannot receive help from a human being and my retreat bis in 3 weeks. Upset very upset

I didn't realize how small the 12x18 sign would be in my yard and decided to order another sign 24x18. It would be nice to be able to re-order the exact same design but select a larger size instead of having to re-create the whole thing al over. And What if I did like the sign that I received and I just wanted to re-order another one for someone else? It's inconvenient to have to redesign the whole thing all over again. I spoke to customer service about this already.

The website was fantastic and easy to use. Reviews of the products on other websites are a little sketchy, which is why I'm ordering a very small set to test it out now before hopefully ordering large quantities in the future.
The circle on the mug was misshapen - I'm not sure if that was a fault of the document I uploaded or imprint. The white shirt was nice. The gray shirt was awful. The gray was close to green. The white that was printed on top was dingy and peeling off.

My fiance and I used Imprint to create koozies for our wedding reception. Customer support was phenomenal when it was discovered that the image we were using on the koozie was not going to turn out the way we were anticipating. Customer support contacted me immediately and we were able to fix the problem. Our koozies turned out AWESOME and better than we expected. Customer support was patient and extremely helpful throughout the entire process. I was never left with unanswered questions and the koozies were delivered right on time. My fiance and I will definitely be using Imprint again!

My double sided yard signs came out great and we love them! However, the single side signed were not what I ordered. I had reached out prior to ordering them and asked if it was possible for the corrugation to go horizontally instead of vertically because we are stapling them to phone polls. The rep I worked with said it was possible and just make sure to notate it the notes section of that item's order. I did and then they came just like the others, with the corrugation going vertically.

There was no follow up email to notify me to approve design.

Was confused when I received email to confirm delivery prior to approving. Logged into account before calling for support when I realized that I needed to approve the design before print and shipment.

There is no clear communication that there is an approval process before print and shipment.

This would have eliminated delivery delays.

That's the only thing that I noticed that threw me off a bit but not to the point that I wouldn't use services again. Now that I know the process.

Would be wise to fix for future first time customers.

I am giving the one star because there are not negative stars.
This company have the worse service and the worse business ethics I have ever seen.
I place two orders for the graduations of my kids school, for the first order they just put it on hold because they where not able to have it on time. After a lot of calling I was able to get the order in production again but I was going to get it after the graduation. I keep asking them for a refund for the rush service that I paid and they refuse to do it I just give up with that order already.

For the second order I got it on time but came without the wire stands, when I spoke to customer service on the 28th he said that the wires where shipped already and that they can not give me the money back for the wires because they already shipped, when I check the tracking number is not even working, and the guy told me to give it some time to update.
Today I checked my ticket and they just put a tracking number for the wires, they where shipped on the 28 the day I opened the claim even that the guy insisted that they where shipped already.

They preferred to lie and keep the money instead to give me a refund for the wires and accept their mistake.

This company is the worse, I understand the situation with the virus and all that, but at least if they know that the can not make the deadlines don't take the orders, and if they screw up have the decency and kindly accept your errors and make it up for your customers.

IN FEW WORDS THIS COMPANY IS THE WORSE PLEASE DON'T ORDER FROM THEM YOU WILL REGRETTED