imprint.comReviews 2,183

I ordered some yard signs and banners for my business. I have two small cafe's in Buffalo, NY. I ordered the signs to let people know that we're open. Business is down because of the pandemic. People are not aware that we've been open the entire time. According to their site these guys are suppose to be fast. Boloney. I paid for the signs on 5. 26. 20, it's 6. 9. 20 and nothing. I call to complain that the delivery date on the orders show 6. 4. 20, should have been here last week. Stuffs not even in production yet and they said i should add another 10 to 14 days for delivery once it's done. By then I expect NY to be in phase III! Everyone will be open. They also told me that the signs and banners are made here in the USA but the order info says customizing in China. GO SOME WHERE ELSE!

Very misleading CO, very dishonest. 17 days overdue, no promise of delivery, refusal to refund my order. 6x I've contacted them, always vague answers, always stating "it's in production" yet my order page has stated for a full month that my order is "ON HOLD". I'm begging for a full refund, but now they are telling me there will be a cancellation fee "at this stage of production." STAGE? It's been on hold for a full month. They offered a 5% rebate to stick with them ($6.50) but still wouldn't commit to a date for delivery. BUYER BEWARE!

I have placed orders with this company two times. The first time, the ordering process was a pain and took a long time, but I ultimately received the product, which turned out how I had anticipated. The biggest challenges were that you would receive conflicting and unclear information from different employees, which would also conflict with the website. Some of the employees have difficulty speaking English at the level necessary to complete their customer service role. So, that is also a big frustration, and it takes some time to resolve these issues. The second time I placed an order here, I was left with the impression that I was being scammed. I was promised a particular order at a specific price by a guaranteed date. However, when I submitted the order, it was a bit more expensive than promised. Since I had a discount code, I decided to proceed. I am then contacted the next day and told that I need to call them about an artwork issue. I call them. There is no issue with the artwork. Instead, they demand that I pay them an additional $35 to receive the order by the guaranteed date?!? I argue that I want them to honor their word and I send them written evidence from one of their employees with the promise, and I am then on the phone with multiple employees for quite some time, and they each provide conflicting information, demand more money, and will not honor what was promised. So HUGE waste of time with no resolution. On top of that, the amount that they demanded (which was for a small order) is more than what it would cost to submit a new order with the same parameters. It was also enormously frustrating to speak on the phone with multiple people who could not understand English at the level necessary and who claimed that they had no power to resolve the issue. If you have a lot of extra time on your hands, enormous patience, don't mind having to pay more than agreed, and are ordering at least three months in advance, you could try out this place. However, if you only have two months or less, have low tolerance for frustration, and a budget, beware of this place.