imprint.comReviews 2,183

I paid extra for rush delivery per sign on the website, as it gives you the options and dates of delivery. 18 Days later my signs still did not show up. I called and asked for a refund on the shipping and the said there is nothing they can do because it is standard. It has taken almost a month to the day to receive them. So they took my extra shipping cost that they provide on there website and dont refund. I will never order another thing from this company!

I ordered 22 yard signs for a non-profit. The site had a discount meter - as you met each threshold of spending, you received a larger discount. I spent HOURS creating my order, and the discount meter went up with each addition but it would not apply to our order. After numerous chats and phone calls, I was told that it doesn't apply to the products I was ordering (doesn't say that ANYWHERE on the site).
I was also told that each sign MUST be shipped individually and we MUST pay $15 to ship each sign. I called and chatted again numerous times and was told the same thing.
One week past the expected arrival date, I received the order in one box with a $25 ups shipping label.
Again I contacted them through their ticket system to no avail. They literally robbed us on shipping - $330 to ship one $25 box. You can't get any response through the ticket system. I've requested to speak with a superviser - nothing
They are horrible

My rating is more a reflection of the purchasing experience, rather than the product. The product was of good quality and the printing looked great. The purchasing process was the worst I have ever experienced, due to unclear and mixed communication. I will not use this vendor again, or recommend them to others. If you have a simple order, and wide flexibility with shipping (an extra 3-4 weeks than what is quoted or shown on the website), you should be fine. My order was placed during the pandemic, and while I understand that impacts business and timing, an advertised 'slight' delay when I placed an order became a 20+ day delay when I checked in about shipping after the proof was accepted. So understand their advertising is subjective. Customer service is very friendly, however seemingly uniformed. Each time I called I received different answers based on who I spoke with. Again, friendly folks, there just needs to be clear communication and transparency from the website/advertising, to ordering, to proofing, to shipping, etc. Hopefully the company is able to make some changes so others do not experience what I did.