imprint.comReviews 2,183

Poor customer service, poor quality and they send you so many automated responses to avoid having to resolve any issues. My masks were supposed to be custom and I gave exact sizing and placement directions. Everything seemed legit until I got my package 4 weeks later. Ink bleeding, lopsided images, floating images, nothing centered and all they could offer was a 5-10% percent refund and claim quality is not guaranteed and that they defects were minor imperfections. 100 masks down the drain because I cannot and will not sell these to anyone. I asked for a refund if I could return the product and was given the message over and over. I gave them a chance to redo the images and all I got was...
Hello Lori, Thank you for your response. Please accept our sincerest apologies. Please know that we have sent you the correct order and not defective since it has minor visual imperfection. Also we do not want our customer to be unhappy. Please know we can offer you 10% refund on the order as a gesture of good will. Please be kind enough to understand the situation. Please confirm if you wish to proceed and we will proceed upon your confirmation. Thank you and have a good day
Hello Lori, Thank you for reaching out to us. Please note that we cannot guarantee the artwork will print on the exact same location from piece to piece of the same order. The printing location might be slightly shifted and thus different among the products of the same order. Most of the time, this will not be noticeable due to the small margin mismatch. This is common in the industry and minor visual imperfections should not be considered as defective or flawed items. At this stage due to to your dissatisfaction and as a token of our sincerest courtesy, we are ready to offer you a 5% refund on the order. Please let us know if you would be okay with that. Again, we are sorry for all the inconvenience. We will await your response. Thank you Regards

We placed an order on May 2nd to have some graduation congratulations signs made for my daughter and some off her classmates. The graduation was June 11th and we still have not received the signs. We called when they didn't arrive by the date we were told and then the supposedly customer service rep told us we can pay to make it a rush order. We paid the extra $10 and something cent's to try and get it by the following week. Well nothing arrived by the date we were told again. My wife calls and they tell her "we'll I don't know why they would tell you it should arrive any faster". We paid to have it rushed, but it didn't happen. They then tell us if we take the signs without the wire then we can get them before the graduation. (OMG) We were super angry, because parents are calling us for the signs and we don't have them and now to get them faster they offer to send them without the wire! They are supposed to be lawn signs, c'mon! We agree and said we will figure something out. Well guess what? It is now June 24th and we still have not received the signs the graduation was 2 weeks ago and they will not refund our money.
It's not a huge purchase it's only $66 dollars for 18 signs, but they still wont refund us and rather get bad reviews and press. I'm not that type of person, but I also don't like to get taken advantage of.
Becareful and think about it before you order. I see there are some good reviews, but there are a lot of bad reviews as well and the same thing has happed to others.
I will be contacting other people as well to report this. What has me more upset is all the bs.
I don't know why there are stars for quality because I never received the product and can't seem to change it.

Excellent quality and accurate print. I ordered shot glasses for a memorial keep sake, needless to say it was crucial that they came out just right. I was overly joyed to see how great they came out and my family absolutely loved them. There were issues with the design and instead of just processing them as is, customer service contacted me and made sure everything was fixed before printing. Can't thank you enough to your outstanding customer service and quality of product!