imprint.comReviews 2,183

Hired this company to make advertising signs for my business. They made unauthorized changes to my original file, misspelling a word that was correct initially. When i complained and demanded they remake my signs as intended, they refused with various stock lines "sorry but you approved the proof", even though i was able to recover my file from THEIR servers with the correct spelling, proving they made the changes for reasons i cannot fathom and refused to take responsibility for their incompetence. Attached are photos of my file, and what they sent me.

I was frustrated because I placed my order and had no idea it was on hold waiting for a proof. I thought I had submitted and just said to go with it. I paid extra for slightly expedited service and this was no benefit whatsoever since it got stuck on hold due to their system waiting for me to approve the proof. Also the final product doesn't really look like the proof, even though I approved it. The actual logo is much smaller than it was made to appear on the proof

I ordered 10 signs for my company. When I received my order, 3 of the 10 signs were correct; 7 of the 10 had white edges on anywhere from 1 to 3 edges of each side of the sign. At first I wasn't too concerned with it thinking they would just send out some replacements once they saw the issue with the signs. They will not issue replacements! The only thing they will do is provide a 10% refund on the order for the mistake THEY made. I have spent my precious few marketing dollars I had for the month on signs; most of which I will be unable to use. They have no desire to correct issues and take care of their customers. I don't see how they stay in business!