imprint.comReviews 2,183

Sadly they committed to delivering signs on rush timing and failed to delver. They then failed to cancel the order and will not issue a refund. Customer service is unable to process a refund and fails to follow up. It is one thing to miss a deadline in the Covid-Era, but our order was due in May and it is now July and they will not issue a refund for a product they did not produce or deliver. Buyer Beware! They appear to be having significant back office issues and would stay away.

I have placed my order 2 months ago and I still have not received my order. I called to check on it and they keep saying they can't tell me about my order or how long it will take unless I pay extra for rush. When I first place my order they gave me an estimate date of 14-21 days. Now that they charged me for it, they said they can't cancel it because it's in production but they also can't tell me how much longer it will be. Horrible customer service. I was really hoping I would like this company for my business since it had good reviews but I don't believe in these reviews anymore. Disappointed.

I place my order with 14 day production. After three weeks I contacted customer service to check on the status. They said it would be 2-3 more weeks, I was annoyed but I do understand that with the current virus situation delays were inevitable. I waited 3 more weeks and contacted again, to check the status. They couldn't give me an answer as to what stage of production my order was in, they just said I'd need to wait a couple more weeks. At this point I don't even need my items anymore. I asked to cancel and they said that they were cancelling my order and would not be issuing me a refund. What kind of business is this?! How in the world do they have 5 stars? I am beginning to think they pay for the good reviews, their customer service is abysmal. DON'T make the mistake I did. Take your money elsewhere before you are scammed like me.