imprint.com Reviews Summary
imprint.com has a rating of 4.1 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. imprint.com ranks 4th among Printing sites.
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Horrible and rude customer service. I called two different times and tried to inquire about my order, which was never delivered, both times they hang up the phone on me and tried to give me different stories each time. Stay away from them. It is a scam in my opinion...
Happy with your service
Great
Hard to get the people designing the yard signs to follow direction. Takes a long time to go through the process of getting it designed correctly and getting the content in the right spots.
They than will attempt to charge you for the changes when its their fault for not following your directions..
Great quality product with prompt delivery
Excelent product.
Good product. They had a shipping issue but contacted me to resolve. It was a good experience.
4th order, very happy
Final assessment depends upon how you handle my dilema.
No
I would prefer that it would be clear that you must do the rush options in order to get the product by a specific time.
Would have preferred a call when there was an issue with missing colors as it delayed the order
All is well
Easy online ordering, great customer service even at odd hours, quick delivery, product arrived in good condition
The signs were nicely made. The only concern was with the ordering process and details required to complete the order.
Ordered almost a month ago and still have yet to see my order. They have kept telling me the same thing for the past 2 weeks, that the order is in production and I will receive an update when it is shipped. I can see by some of the other reviews I am not alone on this.
No one ever knows what's going on with the order and keeps telling me to wait for my emails for updates. Send updates and I wouldn't have to contact anyone. Needless to say, I'm still waiting on my order and they state it should be shipping soon. Yeah, heard that before. And also heard they cannot guarantee delivery dates if such wasn't chosen during the order process. During the order process, I was only given 1 shipping option and I would have chosen guaranteed delivery if I could. Just a really bad experience thus far to say the least.
Thanks for the quick delivery.
I ordered custom water bottles and 30 of the 50 showed up messed up and smeared! I was told it was a shipping issue.The logo is smeared and coming off. There is ink smears on the bask and sides of the bottles. I have been trying for over a week to resolve this issue and the best I have gotten is, 15% off my order! I requested to pay for just bottles that were in good condition. I was told that they are promotional items and they will have minor defects. Smeared logos and ink on the sides of the bottles are not "minor" defects. I have requested to speak with a supervisor on multiple occasions and was told that there wasn't one available to talk to. Once a supervisor finally called me, he was no help and told me I needed to email my concerns. Buyers beware! I will NEVER order with this company again!
7 of the 10 signs did not print properly. Company stated artwork was the issue even though 3 of the signs were correct. They refused to replace the signs and am left with 70 % of an order that is useless! Won't use them ever again!
From the business
We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members