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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Florida
1 review
0 helpful votes
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Very quick service. Wish they would have labeled my originals with stickers to match files online so I could determine I got everything back and ensure it was digitized.

Date of experience: August 6, 2024
Stacey S. iMemories Rep
over a year old

Hi Michelle, Thank you for your comment! We do use the handwritten labels that are on your tapes for the Album names. That way you can easily find the videos for each tape!

Maryland
1 review
1 helpful vote
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To be honest, I was VERY nervous about sending my 25 precious video tapes to a company far away. But iMemories did a fantastic job and it all worked out just a promised!

Date of experience: August 6, 2024
Stacey S. iMemories Rep
over a year old

Hi Robert, We're truly grateful for your kind words! Your support means everything!

Oklahoma
1 review
1 helpful vote
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Better than I expected
August 6, 2024

I was very nervous about sending my original home videos off but the tapes were digitalized beautifully, easily accessible and my original tapes were returned back to me just as I had sent them.

Date of experience: August 6, 2024
Stacey S. iMemories Rep
over a year old

Hi Amy, Your comment means a lot to us! Thank you for entrusting us with your special memories.

North Carolina
1 review
1 helpful vote
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Best gift my family could receive!
August 6, 2024

I am so glad I found iMemories. We had 35+ yr old VHS videos converted to digital through this great company. Now our family memories are preserved and can be viewed easily at a moment's notice!

Date of experience: August 6, 2024
Stacey S. iMemories Rep
over a year old

Hi Julie, Thank you for the amazing review! We're thrilled to hear you had a positive experience! We appreciate your trust!

California
1 review
0 helpful votes
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We cried and laugh! Amazing!
August 6, 2024

This experience has been amazing for me and my family! Being able to see everyone so young, as kids, doing things we never knew happened. I'm so happy! I have recommended it to everyone!

Date of experience: August 6, 2024
Ohio
1 review
0 helpful votes
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We just did video's this round will be sending in pictures next.

Date of experience: August 6, 2024
New York
1 review
0 helpful votes
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Great
August 6, 2024

Great …. ……………………………………………………………………………………………………………

Date of experience: August 6, 2024
Virginia
1 review
0 helpful votes
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Excellent service
August 6, 2024

Great experience, easy to navigate, quick turnaround time

Date of experience: August 6, 2024
Indiana
1 review
0 helpful votes
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Great job but pricey
August 6, 2024

I liked almost everything about my experience with iMemories. You certainly have the process under control from beginning to end. The online process was clear and easy. The physical process of receiving proper shipping materials and getting back my originals was seamless. The quality of the digital content was just as good as the originals. I thought the cost was a bit high. Possibly, this is a situation where you get what you pay for.

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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The BEST!
August 6, 2024

I cannot describe how happy I am with the whole process with your company. You delivered excellent customer service! You have no idea the joy you have brought to my family. Some of those films were over 65 years old! You did EVERYTHING you said you would do. Do you know how rare that is? I have a good friend that is using your company after I told them about you. THANK YOU! THANK YOU! THANK YOU! 5 Stars +++++++++

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Easy and convenient
August 6, 2024

It was fast, easy and convenient. I would recommend to others. It felt safe and reliable. Thank you!

Date of experience: August 6, 2024
California
1 review
1 helpful vote
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IMEMORIES Experience
August 6, 2024

Great overall experience with IMEMORIES! Fast processing of my old films and unexpected good quality. These films were at least 65 years old and were found stored in a hot Louisiana garage. Didn't have much hope, but 9 of 10 reels were successfully processed.

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Would use again
August 6, 2024

I had difficulty navigating the website and had to contact customer service. They were very helpful. The product was great, and I would recommend the service even though the prices are high. Once I added in the cost of all of the mailing it was more than expected but can't complain about the security of the service (I was worried about my originals getting lost and they were priceless). I would definitely use them again.

Date of experience: August 6, 2024
Texas
1 review
0 helpful votes
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I wished that I was told that after I organized my stuff on your website that it would become unorganized when I downloaded them to my tower. I had to rename everything to get them organized again---

Date of experience: August 6, 2024
Stacey S. iMemories Rep
over a year old

Hi Spike, Thanks for your feedback. When you download your memories each album is in it's own file with the same name as the Album. There is no preset order for the downloads. Since each albums is downloaded indivdually, customers can select to download and save them in any order they'd like. We offer our customers flexibility and customization in order to ensure you get to save your memories your way!

Oklahoma
1 review
0 helpful votes
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Memories Made to Last
August 6, 2024

We wanted to watch our Hi-8 videos to watch over the holidays: our player was broken and irreplaceable. We had to find someone's to borrow. It was clear the tapes were aging. In steps IMemories. I sent them off they were back within ten days and now we have them forever. It's been fun watching them. I'd do it again!

Date of experience: August 6, 2024
New Hampshire
1 review
0 helpful votes
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Wonderful service. Great response and communication
August 6, 2024
Updated review

Second time I have used this service very happy all around. I have shared my experience with many friends

Date of experience: August 6, 2024

Excellent service
June 6, 2024
Previous review

Great experience recd everything as promised. I have now recommended to friends to use this. I have ordered another box to get more tapes converted

Date of experience: June 6, 2024
Massachusetts
1 review
0 helpful votes
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Easy!
August 6, 2024

Working with iMemories was simple and straight forward as we turned our in-laws slides and photos into something that can be shared by all. Would use again.

Date of experience: August 6, 2024
Delaware
1 review
0 helpful votes
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Mom of five high school athletes
August 6, 2024

My five sons are age 30+ now. Wondering what to do with the VHS cassettes on a closet shelf at home is no longer a concern. Many options for retaining those significant memories so each son could decide how to use the digitized video as a keepsake. As I move into a smaller home, I know the VHS space may be eliminated without the loss of "glory days" from high school.

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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Overall pretty good. Wished date labels were less buggy and that the software was tested more.

Date of experience: August 5, 2024
Stacey S. iMemories Rep
over a year old

Hi Allison, Thank you for your review. When we receive your videotapes, we do label the albums with any handwritten labels you have noted on them. Once the videos are online you can easily edit the album names by clicking on it. We would be happy to assist you with issues you are having. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Kansas
2 reviews
0 helpful votes
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Excellent customer service
August 5, 2024

I sent twelve home videos to imemories and are enjoying watching vacations, graduations & family parties from the past. Two tapes needed to be reviewed for audio issues & customer service was great in fixing it quickly & perfectly.

Date of experience: August 5, 2024