iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Was nervous to send my precious videos off but so happy I did. Now we all enjoy our family memories! Would definitely recommend I Memories!
Some of the tapes still had audio problems and image quality. Thought that would be fixed. I don't have 100 things to say
Excellent service, kind, helpful staff. Very professional. Did an amazing job digitized get 1600 family photos.
Hi Jessica,
Thanks for the great review! Let us know if you have any questions.
Delivered what they promised and price was reasonable. Customer service was excellent and very helpful when I needed help.
Hi Paul,
Thanks for the 5 Star review and the nice feedback. Let us know if we can help you with anything.
I hadn't seen the VHS tapes for 25 years so having them converted allowed me the ability to watch and remember memories from my children's early years. They are exactly what I wanted!
Hi Rochelle,
Thanks for the great review. So glad you are enjoying your memories. Don't forget to download our free mobile app to access your memories wherever your're at.
They did a good job in a timely manner. The customer service gal, Isis was amazing each time I called with questions.
Hi Suzanne,
Thanks for the 5 Star review. I'm glad Isis was here to help you.
So well done! Kudos! Hats off! Bows and curtsies! IMemories brought everything back to center stage!
Lorraine was very helpful. Everything went like clockwork digitizing my old VHS tapes. I recommend iMemories.
Hi Bonnie,
Thanks for the Star review and your feedback.
Loving the quality and ease. Enjoying the memories. Easy to share also. While process from start to finish was easy.
Hi RoseAnn,
Thanks for your feedback and the 5 Star review.
Great staff who continuously provides excellent customer service! Fast, smooth process from beginning to end.
Hi Anthony,
Thanks for your kind words and the great review. Let us know if we can help with anything else.
Thank you for taking me down memory lane. I felt all the feels! I loved every minute of every video I watched. Thanks iMemories for making that possible.
Hi Michelle,
Thanks for letting us know how things went and the great review. So glad you got to go through the iMemories experience. Let us know if you have any questions. 1-800-845-7986
I have updated my review in response to the high quality of Customer Service. Apparently I did not actually order a DVD as I had thought. I also received an explanation regarding their policy about original material. Both of my concerns have been addressed quickly and satisfactorily. I will forgo the DVD and will happily wait for the originals. I highly recommend iMemories for both their product and their customer service.
Hi Margaret,
It was a pleasure working with you and hope you enjoy your memories. Please don't hesitate to call with any questions. 1-800-845-7986
Good to see pictures I had forgotten about. Wish my movie films had been able to be developed. Altogether a wonderful experience.
Hi Glenna,
Thanks for your feedback. Looking at you account the film reels you sent in were empty. Do you think you might have more film reels at the house? Let us know if you do and we would be happy to get them added to your account.
So nice to be able to share these memories with others in a clear, user-friendly manner! Great product, great service, rapid turn-around time!
I was very surprised and pleased about the extra mile the rep I dealt with went to retrieve a piece of footage from one of the video tapes I sent in. It was a lot of work just to find it, let alone retrieve it. They just could have said they couldn't do it, but instead put in the extra time to save that old video for me. This is the company I'm going to use for any future transfer!
Hi Jason,
Thanks for the 5 Star review. We are happy to research tapes and help our customers. So glad you got the help you needed.
All the people I spoke with were very helpful and pleasant! I am on a fixed income so the price was extremely high. Maybe think of those who are on a fixed income and find a way to give them a better discount. It will take me over a year to pay off the cost of this.
Hi Rynie,
Thanks for the 5 Star review! We do run specials periodically so please ask before making a payment. Feel free to call with any questions. 1-800-845-7986
Staff are always really great.
Tech issue: When splitting a video, an incorrect thumbnail shows up. Sarah Fisher can show you what I'm referring to.
Hi Richard,
Thanks for your feedback. We are working on the issues you mentioned and will have a fix as soon as possible. Feel free to call with any questions.
IMemories transferred my VHS tapes to downloadable files in record time! And I didn't have to go through the tapes and organize anything - they did it all for me! I just put the tapes in a box and they did all the work.
Hi Michelle,
Thanks for the 5 Star review. We are so glad you are enjoying the iMemories experience.
Great work, and very user friendly.
We look forward to our next order to fulfill a lifetime of memories.
Hi Paul,
Thanks for your kind words and trusting us with your memories. We are so glad you are enjoying the process.
They did a great job transferring my memories that I received... but apparently there was an issue with a few of my tapes and no one told me anything... I only knew I didn't have enough downloads to match the number of VHS tapes that I sent in... I was disappointed with that.
Hi Debbie,
We try to let customers know if we have any issues and are working on a solution to improve this part of the process. Unfortunately 3 of your tapes had mold and we couldn't run them. They other tape was all television or copyrighted, which we cannot produce without a release. Let us know if you have any questions. 1-800-845-7986
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi Lynn,
So glad you trusted us with your memories. Thanks for the 5 Star review. Please let us know if you need anything.