business logo of iMemories

iMemoriesReviews 11,427

4.3

About the Business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Michigan
1 review
0 helpful votes
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Great Experience, very pleased with results!
September 26, 2019

Was nervous to send my precious videos off but so happy I did. Now we all enjoy our family memories! Would definitely recommend I Memories!

Date of experience: September 26, 2019
Patty S. iMemories Rep
over a year old

Hi Lynn,
So glad you trusted us with your memories. Thanks for the 5 Star review. Please let us know if you need anything.

Florida
1 review
0 helpful votes
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Received
October 25, 2019

Some of the tapes still had audio problems and image quality. Thought that would be fixed. I don't have 100 things to say

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2019
Illinois
1 review
0 helpful votes
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Excellent service
September 25, 2019

Excellent service, kind, helpful staff. Very professional. Did an amazing job digitized get 1600 family photos.

Date of experience: September 25, 2019
Patty S. iMemories Rep
over a year old

Hi Jessica,
Thanks for the great review! Let us know if you have any questions.

California
1 review
0 helpful votes
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Excellent service.
September 25, 2019

Delivered what they promised and price was reasonable. Customer service was excellent and very helpful when I needed help.

Date of experience: September 24, 2019
Patty S. iMemories Rep
over a year old

Hi Paul,
Thanks for the 5 Star review and the nice feedback. Let us know if we can help you with anything.

South Carolina
1 review
0 helpful votes
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Exactly what I wanted!
September 24, 2019

I hadn't seen the VHS tapes for 25 years so having them converted allowed me the ability to watch and remember memories from my children's early years. They are exactly what I wanted!

Date of experience: September 24, 2019
Patty S. iMemories Rep
over a year old

Hi Rochelle,
Thanks for the great review. So glad you are enjoying your memories. Don't forget to download our free mobile app to access your memories wherever your're at.

California
1 review
0 helpful votes
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Great experience.
September 24, 2019

They did a good job in a timely manner. The customer service gal, Isis was amazing each time I called with questions.

Date of experience: September 24, 2019
Patty S. iMemories Rep
over a year old

Hi Suzanne,
Thanks for the 5 Star review. I'm glad Isis was here to help you.

California
2 reviews
0 helpful votes
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It is nice to preserve the long-forgotten memories!
September 26, 2019

So well done! Kudos! Hats off! Bows and curtsies! IMemories brought everything back to center stage!

Date of experience: September 23, 2019
Indiana
1 review
0 helpful votes
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Fabulous service
September 24, 2019

Lorraine was very helpful. Everything went like clockwork digitizing my old VHS tapes. I recommend iMemories.

Date of experience: September 23, 2019
Patty S. iMemories Rep
over a year old

Hi Bonnie,
Thanks for the Star review and your feedback.

New York
2 reviews
0 helpful votes
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Great results
September 24, 2019

Loving the quality and ease. Enjoying the memories. Easy to share also. While process from start to finish was easy.

Date of experience: September 23, 2019
Patty S. iMemories Rep
over a year old

Hi RoseAnn,
Thanks for your feedback and the 5 Star review.

Maryland
1 review
0 helpful votes
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Awesome Support!
September 24, 2019

Great staff who continuously provides excellent customer service! Fast, smooth process from beginning to end.

Date of experience: September 23, 2019
Patty S. iMemories Rep
over a year old

Hi Anthony,
Thanks for your kind words and the great review. Let us know if we can help with anything else.

Tennessee
1 review
0 helpful votes
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Never laughed or cried so much in my life!
September 24, 2019

Thank you for taking me down memory lane. I felt all the feels! I loved every minute of every video I watched. Thanks iMemories for making that possible.

Date of experience: September 23, 2019
Patty S. iMemories Rep
over a year old

Hi Michelle,
Thanks for letting us know how things went and the great review. So glad you got to go through the iMemories experience. Let us know if you have any questions. 1-800-845-7986

Wisconsin
1 review
0 helpful votes
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Customer Service very responsive
September 25, 2019

I have updated my review in response to the high quality of Customer Service. Apparently I did not actually order a DVD as I had thought. I also received an explanation regarding their policy about original material. Both of my concerns have been addressed quickly and satisfactorily. I will forgo the DVD and will happily wait for the originals. I highly recommend iMemories for both their product and their customer service.

Date of experience: September 23, 2019
Patty S. iMemories Rep
over a year old

Hi Margaret,
It was a pleasure working with you and hope you enjoy your memories. Please don't hesitate to call with any questions. 1-800-845-7986

Missouri
1 review
0 helpful votes
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Photos
September 24, 2019

Good to see pictures I had forgotten about. Wish my movie films had been able to be developed. Altogether a wonderful experience.

Date of experience: September 23, 2019
Patty S. iMemories Rep
over a year old

Hi Glenna,
Thanks for your feedback. Looking at you account the film reels you sent in were empty. Do you think you might have more film reels at the house? Let us know if you do and we would be happy to get them added to your account.

Kansas
1 review
0 helpful votes
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Great!
September 26, 2019

So nice to be able to share these memories with others in a clear, user-friendly manner! Great product, great service, rapid turn-around time!

Date of experience: September 23, 2019
Rhode Island
1 review
0 helpful votes
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Top-notch customer service
September 24, 2019

I was very surprised and pleased about the extra mile the rep I dealt with went to retrieve a piece of footage from one of the video tapes I sent in. It was a lot of work just to find it, let alone retrieve it. They just could have said they couldn't do it, but instead put in the extra time to save that old video for me. This is the company I'm going to use for any future transfer!

Date of experience: September 22, 2019
Patty S. iMemories Rep
over a year old

Hi Jason,
Thanks for the 5 Star review. We are happy to research tapes and help our customers. So glad you got the help you needed.

Arizona
1 review
0 helpful votes
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Pleased
September 24, 2019

All the people I spoke with were very helpful and pleasant! I am on a fixed income so the price was extremely high. Maybe think of those who are on a fixed income and find a way to give them a better discount. It will take me over a year to pay off the cost of this.

Date of experience: September 22, 2019
Patty S. iMemories Rep
over a year old

Hi Rynie,
Thanks for the 5 Star review! We do run specials periodically so please ask before making a payment. Feel free to call with any questions. 1-800-845-7986

California
1 review
0 helpful votes
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Staff are always really great.
Tech issue: When splitting a video, an incorrect thumbnail shows up. Sarah Fisher can show you what I'm referring to.

Date of experience: September 22, 2019
Patty S. iMemories Rep
over a year old

Hi Richard,
Thanks for your feedback. We are working on the issues you mentioned and will have a fix as soon as possible. Feel free to call with any questions.

District of Columbia
1 review
0 helpful votes
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Fast, efficient transfer of my VHS tapes to files
September 24, 2019

IMemories transferred my VHS tapes to downloadable files in record time! And I didn't have to go through the tapes and organize anything - they did it all for me! I just put the tapes in a box and they did all the work.

Date of experience: September 22, 2019
Patty S. iMemories Rep
over a year old

Hi Michelle,
Thanks for the 5 Star review. We are so glad you are enjoying the iMemories experience.

Texas
1 review
0 helpful votes
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Fantastic!
September 24, 2019

Great work, and very user friendly.
We look forward to our next order to fulfill a lifetime of memories.

Date of experience: September 21, 2019
Patty S. iMemories Rep
over a year old

Hi Paul,
Thanks for your kind words and trusting us with your memories. We are so glad you are enjoying the process.

Maine
1 review
0 helpful votes
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Communication
September 24, 2019

They did a great job transferring my memories that I received... but apparently there was an issue with a few of my tapes and no one told me anything... I only knew I didn't have enough downloads to match the number of VHS tapes that I sent in... I was disappointed with that.

Date of experience: September 21, 2019
Patty S. iMemories Rep
over a year old

Hi Debbie,
We try to let customers know if we have any issues and are working on a solution to improve this part of the process. Unfortunately 3 of your tapes had mold and we couldn't run them. They other tape was all television or copyrighted, which we cannot produce without a release. Let us know if you have any questions. 1-800-845-7986