business logo of iMemories

iMemoriesReviews 11,427

4.3

About the Business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Tennessee
1 review
0 helpful votes
Follow Rosemary H.
Unfollow Rosemary H.
Send Message
Share Review
Report Review

Thank you for helping me preserve my memories!
September 24, 2019

This was a great idea... I just wish I had understood how to edit them before I finalized my purchase... but I wish I had done this before they started to darken. Now I can watch my home movies again! Thank you!

Date of experience: September 21, 2019
Ohio
1 review
0 helpful votes
Follow Bernadette F.
Unfollow Bernadette F.
Send Message
Share Review
Report Review

At first I was confused and didn't understand things. I am not good with computers. But, they called and explained things to me. Very nice people.

Date of experience: September 21, 2019
Patty S. iMemories Rep
over a year old

Hi Bernadette,
Thanks for chatting with me today. Please let me know if you have any other questions.

Georgia
2 reviews
0 helpful votes
Follow Lia S.
Unfollow Lia S.
Send Message
Share Review
Report Review

Thank You
September 24, 2019

Thank You Imemories! I cannot stop watching my videos :) I will search for more for you to digitalize...

Date of experience: September 21, 2019
Patty S. iMemories Rep
over a year old

Thanks for the great review. We are so glad you are enjoying your iMemories account. Don't hesitate to call us for any help you may need. 1-800-845-7986

Tennessee
2 reviews
0 helpful votes
Follow Tara E.
Unfollow Tara E.
Send Message
Share Review
Report Review

I LOVE my digital videos!
September 24, 2019

Getting my old tapes converted to digital with iMemories has been a blessing. We watch them all the time! We laugh and cry all at the same time. The memories are priceless!

Date of experience: September 21, 2019
New Jersey
1 review
0 helpful votes
Follow Sandy K.
Unfollow Sandy K.
Send Message
Share Review
Report Review

I wish I had done this sooner!
September 23, 2019

I couldn't be happier with the quality of the videos. And the customer service is great! I've already told people about your company and service.

Date of experience: September 21, 2019
Patty S. iMemories Rep
over a year old

Hi Sandy,
Thanks for the kind words and trusting us with your memories. Please let us know if you need any help.

Alabama
1 review
0 helpful votes
Follow Dane J.
Unfollow Dane J.
Send Message
Share Review
Report Review

In the process of viewing
October 23, 2019

I am still viewing the videos on my I pad. My question is - what do I do when finished. Is there a way I can delete the bad, poor lighting segments of each tape? Just what comes next. Do you recommend putting them on dvd? Can I pick and choose which ones to do. Can they be enhanced in any way?

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2019
Patty S. iMemories Rep
over a year old

Hi Diana,
If you still need help please give us a call at 1-800-845-7986.

Iowa
1 review
0 helpful votes
Follow Lucille Y.
Unfollow Lucille Y.
Send Message
Share Review
Report Review

It could have been better.
September 24, 2019

Some features were lacking. No way to remove movies from download option. No sorting option. Otherwise it was ok.

Date of experience: September 21, 2019
Patty S. iMemories Rep
over a year old

Hi Lucille,
I would love to walk you through the website to show you how to remove downloads and the sorting option. You can arrange your albums in any order along with chapters within your albums. Feel free to call here for help. I will extend your free time until the end of October for you to use the website. You can reach me at 1-800-845-7986.

Delaware
1 review
0 helpful votes
Follow Thomas J.
Unfollow Thomas J.
Send Message
Share Review
Report Review

1st time and pleased
September 20, 2019

Have had some old VHS tapes of family movies and intended to transfer to digital media for some time. Came across iMemories and decided to try. Very pleased with the results so far. Need to edit and condensed into a few DVDs but am sure that is possible. Have recommended the site to other family members.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Thomas,
Thanks for the 5 Star review. Feel free to call us for help at anytime. We are so glad you are enjoying the process.

Arizona
1 review
0 helpful votes
Follow Amy A.
Unfollow Amy A.
Send Message
Share Review
Report Review

THE BEST
September 20, 2019

They restored old film from my growing up years! 8mm to digital! Looks fantastic! We had years ago transferred all the 8mm to vhs and the vhs tapes were not great and we had lost some video. IMemories recommended us to look for our 8mm film (thankful my parents had kept it!) and then they restored from the original 8mm to digital directly. Eautiful video.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Amy,
We are so happy you are enjoying your memories. Thanks for the great review. Don't forget to download our mobile app to have your memories with you where ever you go.

Pennsylvania
2 reviews
0 helpful votes
Follow Susan I.
Unfollow Susan I.
Send Message
Share Review
Report Review

Cherished Memories
September 20, 2019

I love that my film is available at any time. I did find the price rather expensive to convert however I did have a lot of film to convert.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Susan,
Thanks for the 5 Star review. Processing film to digital format has a lot more to it and I'm glad you decided to process your order. Let us know if you need anything else.

Massachusetts
1 review
0 helpful votes
Follow Kathryn I.
Unfollow Kathryn I.
Send Message
Share Review
Report Review

Excellent
September 20, 2019

Had a box full of old VHS tapes with many precious memories. Imemories converted them quickly and it was easy!

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Kathryn,
Thanks for your feedback and great review. Let us know if we can help with anything else.

Texas
1 review
0 helpful votes
Follow Mary I.
Unfollow Mary I.
Send Message
Share Review
Report Review

Service has been great
September 20, 2019

Need a way to communcate with you. I want to purchase a jump drive and cant figure out how. Please help

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Mary,
Thanks for the 5 Star review. We can help you with a thumb drive. Give us a call and we can check to see what would work best for you. 1-800-845-7986

Texas
1 review
0 helpful votes
Follow J V.
Unfollow J V.
Send Message
Share Review
Report Review

Completely Satisfied!
September 23, 2019

This has been the best experience! I sent 7 VHS tapes and got back the 7 VHS tapes and 7 DVDs. The DVDs were so professional looking. Your company put actual pictures from the tapes onto the disc cover and labeled what was on the discs. Everything was so easy to do and I am thrilled that I did it! I would highly recommend this company to anyone who wants to put their priceless VHS tapes onto DVDs to watch over and over. I also thought the price was good. After using the discount coupon it was very doable. Thank you!

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Thanks so much for your kind words. We appreciate you trusting us with your memories.

West Virginia
1 review
0 helpful votes
Follow Teresa H.
Unfollow Teresa H.
Send Message
Share Review
Report Review

THRILLED!
September 20, 2019

Absolutely delighted to see these films after so many year!

Priceless! Loved watching my son grow up again... and to see family members who are no longer with us.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Teresa,
So happy you are enjoying your memories. Thanks for the great review. Let us know if we can help with anything else.

Texas
1 review
0 helpful votes
Follow Thomas W.
Unfollow Thomas W.
Send Message
Share Review
Report Review

Children's early years revisited
September 20, 2019

Thank you IMemories for bringing to life super 8 video footage that is over forty years old. My children, now in their forties and their children are seeing events they had only heard about. I am seeing video of my mother and siblings who are deceased. Thank you for a job well done, very well done.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Thomas,
Thank you for your kind words. So glad you're happy with your order. Don't forget to download the mobile app to have your memories with you at all times. Feel free to call with any questions. 1-800-845-7986

New York
1 review
0 helpful votes
Follow Ana X.
Unfollow Ana X.
Send Message
Share Review
Report Review

Excellent
September 20, 2019

Hi,
I would like to know if I will receive my old tapes because I haven't receive them.
I am happy with the service.
Thank you.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Ana,
Thanks for the 5 Star review. As part of our process we hold orders for about a week before shipping back to you. Your order is shipping today. Let us know if we can help with anything else.

Minnesota
1 review
0 helpful votes
Follow Dorie B.
Unfollow Dorie B.
Send Message
Share Review
Report Review

Wedding
September 20, 2019

I was impressed that the videos came out at all being they were old. Still have to download from your site but I was pleased.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Dorie,
Thanks for the 5 Star review and trusting us with your memories. Let us know if you need help with anything else.

Minnesota
1 review
0 helpful votes
Follow Shiona I.
Unfollow Shiona I.
Send Message
Share Review
Report Review

Dependable
October 20, 2019

Whole process was convenient. I love accessing my videos on line. I didn't give it a 5 star rating because I was hoping that the videos would have been repaired and more better quality. I could have watched them at home just the same. My videos have lines and static thru out and that's why I sent them in. I hoped they could clean them and fix the quality.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2019
Texas
1 review
0 helpful votes
Follow Annette S.
Unfollow Annette S.
Send Message
Share Review
Report Review

Priceless
September 20, 2019

I was very pleased with the transfer and editing and the time it took to get it done, the only reason I didn't give a 5 is i still haven't received my original, other than that I was very pleased.

Date of experience: September 20, 2019
Patty S. iMemories Rep
over a year old

Hi Annette,
We are so glad you were happy with the process. As part of our process we hold orders for about a week before shipping back to you. Your tape is shipping today. Let us know if we can help with anything else.

Missouri
2 reviews
0 helpful votes
Follow Devi J.
Unfollow Devi J.
Send Message
Share Review
Report Review

Very prompt service
September 20, 2019

This is my second order and I am very pleased with the quality of my home videos. It was easy for me to download the digital copies from my IMemories account.

Date of experience: September 19, 2019
Patty S. iMemories Rep
over a year old

Hi Devi,
Thanks for trusting us with your memories and the 5 Star review.