business logo of iMemories

iMemoriesReviews 11,427

4.3

About the Business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
New Hampshire
1 review
0 helpful votes
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Incomplete Service
November 15, 2019

Sent 8mm film which was digitized, but they can't deal with audio tapes. Wonder why? Took forever to get the materials returned. Whole experience not worth the money.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2019
North Carolina
1 review
0 helpful votes
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Great service!
October 16, 2019

Simple and reasonably priced. The "turnaround" time was just a few weeks. It's always exciting to see the converted videos become available.

Date of experience: October 16, 2019
Patty S. — iMemories Rep
over a year old

Hi Doug,
Thank you for the great review. We are so glad you are enjoying your memories. Let us know if you have any questions.

New York
1 review
0 helpful votes
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Clear reproduction.
October 19, 2019

Items I haven't seen in years, some decades, cane over clear. Download was a little confusing. Non tech customers may need to ask questions. Overall I'm happy with the final result. Thank you IMemories.

Date of experience: October 16, 2019
Alabama
1 review
0 helpful votes
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Great
October 15, 2019

Was a great experience I enjoy seeing the old pictures have shared them with family

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Michigan
1 review
0 helpful votes
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Nice to see these
October 16, 2019

I have received my digitalized movies. The pricing was a bit confusing to me, it actually cost more than I anticipated, but has been worth it.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Mary,
Thanks for your feedback and taking the time to submit your review. Feel free to call with questions about your film reels. You can download the files as part of the original price, purchase a thumb drive or make DVDs.(These make great holiday gifts.) You can reach us at 1-800-845-7986

Ohio
1 review
0 helpful votes
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Wish there was more communication
November 15, 2019

I've used imemories services for several years. Most recently I sent in 3 VHS videos to be turned to digital. I was notified when the first 2 were available in my account for viewing. I never heard anything about the third video. I had to reach out to customer service to see what happened to that video. I was told that the video had copyrighted material on it (apparently someone had taped a movie on that tape at some point) so they could not digitize it. So no one told me about the video until I reached out and then I had to pay for it to be digitized even though I cannot access the digital product. Between that and the app not being user friendly to upload content directly from my phone anymore, I'm keeping my eyes open for other providers.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2019
Maryland
1 review
0 helpful votes
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Fantastic Movies
October 16, 2019

Some of the digitalized items brought tears to my eyes. I have not been able to view them for ages. Thank you so very very much.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Loretta,
Thanks for the 5 star review and trusting us with your memories.

Pennsylvania
2 reviews
0 helpful votes
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Worth saving those precious memories
October 18, 2019

Just go ahead and gather those vhs tapes. You will find good service and good communication. We are very happy to have our old vhs tapes converted to digital memories. Easy to share with my family! I would recommend if you want to save your old memories!

Date of experience: October 15, 2019
Pennsylvania
1 review
0 helpful votes
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Can now watch anytime
October 16, 2019

Having everything digitized was a great way to share with family living all over. Then I had some put on blu ray. Now I can enjoy or share anytime. Love it.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Regina,
Thanks for the 5 star review! We are so glad you are enjoying the iMemories experience.

District of Columbia
1 review
0 helpful votes
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Great job
October 15, 2019

Quality transfer. Great job I appreciate transferring the title information from the reel to the video on line titles.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Rick,
We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

North Carolina
1 review
0 helpful votes
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Conversion of photos to digital
October 15, 2019

In September, i sent 50 photos to iMemories to be digitalized. Within a month, I received notice that my digitized photos were online and was able to view them - and my original photos were back in my hands. I have been very pleased with the service I have received from iMemories. Phone calls to iMemories for information and help have been helpful.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Vivian,
We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Wisconsin
1 review
0 helpful votes
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I'm so happy I can watch these!
October 15, 2019

Great job! I have recommended this to many friends who also have old VHS and camcorder tapes. My mom and I have really enjoyed watching the memories from the past.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Ann,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Arizona
1 review
0 helpful votes
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Delivered as Advertised
October 15, 2019

Great results copying my decades-old slides to digital files.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Alexander,
Thanks for the 5 star review and trusting us with your memories.

Georgia
1 review
0 helpful votes
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MEMORABLE
October 16, 2019

It could have been better in quality plus I don't know if everything was converted over but for the most part it was all good

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Freddie,
Thank you for taking the time to submit your review. We appreciate your feedback. We are always striving for the best capture possible. Please let us know if you have any other questions.

Washington
2 reviews
0 helpful votes
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Fast & Efficient
October 15, 2019

I had questions about my order and was helped by a very friendly employee who took care of me quickly and pleasantly. She made my experience a perfect one.

Date of experience: October 14, 2019
Patty S. — iMemories Rep
over a year old

Hi Anita,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Missouri
1 review
0 helpful votes
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Awesome results!
October 16, 2019

So happy to have these videos converted and able to share with my family!

Date of experience: October 14, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Arkansas
1 review
0 helpful votes
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Pleased
October 15, 2019

Will I still keep the iMemories's app to view my movies or will you be making changes? I need to understand how this will work.

Date of experience: October 14, 2019
Patty S. — iMemories Rep
over a year old

Hi Margaret,
Thanks for the 5 Star review and trusting us with your memories. Yes, as long as you are subscribed you will be able to access your videos from the app or the website. Feel free to call us and we can go over things in more detail. 1-800-845-7986

Arizona
1 review
0 helpful votes
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Great memories
October 14, 2019

Very helpful and honest. Website allows for me to share downloaded video with anyone. It really great to be able to see videos that have been long forgotten.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Ohio
1 review
2 helpful votes
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Family 8 mm videos
October 14, 2019

I was very happy with the results of converting my 8 mm home movies. It was super simple to send and completed very quickly.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

North Carolina
1 review
0 helpful votes
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Excellent! I was able to email the films to my children, but I'm still trying to download them on a DVD.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

Thanks for reviewing our site. Let us know if you need any help with the downloads, 1-800-845-7986