iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Sent 8mm film which was digitized, but they can't deal with audio tapes. Wonder why? Took forever to get the materials returned. Whole experience not worth the money.
Simple and reasonably priced. The "turnaround" time was just a few weeks. It's always exciting to see the converted videos become available.
Items I haven't seen in years, some decades, cane over clear. Download was a little confusing. Non tech customers may need to ask questions. Overall I'm happy with the final result. Thank you IMemories.
Was a great experience I enjoy seeing the old pictures have shared them with family
We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.
I have received my digitalized movies. The pricing was a bit confusing to me, it actually cost more than I anticipated, but has been worth it.
Hi Mary,
Thanks for your feedback and taking the time to submit your review. Feel free to call with questions about your film reels. You can download the files as part of the original price, purchase a thumb drive or make DVDs.(These make great holiday gifts.) You can reach us at 1-800-845-7986
I've used imemories services for several years. Most recently I sent in 3 VHS videos to be turned to digital. I was notified when the first 2 were available in my account for viewing. I never heard anything about the third video. I had to reach out to customer service to see what happened to that video. I was told that the video had copyrighted material on it (apparently someone had taped a movie on that tape at some point) so they could not digitize it. So no one told me about the video until I reached out and then I had to pay for it to be digitized even though I cannot access the digital product. Between that and the app not being user friendly to upload content directly from my phone anymore, I'm keeping my eyes open for other providers.
Some of the digitalized items brought tears to my eyes. I have not been able to view them for ages. Thank you so very very much.
Hi Loretta,
Thanks for the 5 star review and trusting us with your memories.
Just go ahead and gather those vhs tapes. You will find good service and good communication. We are very happy to have our old vhs tapes converted to digital memories. Easy to share with my family! I would recommend if you want to save your old memories!
Having everything digitized was a great way to share with family living all over. Then I had some put on blu ray. Now I can enjoy or share anytime. Love it.
Hi Regina,
Thanks for the 5 star review! We are so glad you are enjoying the iMemories experience.
Quality transfer. Great job I appreciate transferring the title information from the reel to the video on line titles.
Hi Rick,
We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.
In September, i sent 50 photos to iMemories to be digitalized. Within a month, I received notice that my digitized photos were online and was able to view them - and my original photos were back in my hands. I have been very pleased with the service I have received from iMemories. Phone calls to iMemories for information and help have been helpful.
Hi Vivian,
We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.
Great job! I have recommended this to many friends who also have old VHS and camcorder tapes. My mom and I have really enjoyed watching the memories from the past.
Hi Ann,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.
Great results copying my decades-old slides to digital files.
Hi Alexander,
Thanks for the 5 star review and trusting us with your memories.
It could have been better in quality plus I don't know if everything was converted over but for the most part it was all good
Hi Freddie,
Thank you for taking the time to submit your review. We appreciate your feedback. We are always striving for the best capture possible. Please let us know if you have any other questions.
I had questions about my order and was helped by a very friendly employee who took care of me quickly and pleasantly. She made my experience a perfect one.
Hi Anita,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.
So happy to have these videos converted and able to share with my family!
Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.
Will I still keep the iMemories's app to view my movies or will you be making changes? I need to understand how this will work.
Hi Margaret,
Thanks for the 5 Star review and trusting us with your memories. Yes, as long as you are subscribed you will be able to access your videos from the app or the website. Feel free to call us and we can go over things in more detail. 1-800-845-7986
Very helpful and honest. Website allows for me to share downloaded video with anyone. It really great to be able to see videos that have been long forgotten.
Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.
I was very happy with the results of converting my 8 mm home movies. It was super simple to send and completed very quickly.
We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.
Excellent! I was able to email the films to my children, but I'm still trying to download them on a DVD.
Thanks for reviewing our site. Let us know if you need any help with the downloads, 1-800-845-7986
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi Doug,
Thank you for the great review. We are so glad you are enjoying your memories. Let us know if you have any questions.