business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Virginia
1 review
0 helpful votes
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Andy
March 8, 2021

Very good experience with the service and with talking to the customer service reps

Date of experience: March 8, 2021
Georgia
3 reviews
0 helpful votes
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Great!
March 8, 2021

Everything was done as promised! I will use them again!

Date of experience: March 8, 2021
Washington
2 reviews
7 helpful votes
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Imemories processed our order in a timely and professional manner. We had not been able to view these videos for 20 years. The videos brought back many wonderful memories. Having them digitalized will allow us to edit and preserve the memories we cherish. A great service at a good price. Thank you!

Date of experience: March 8, 2021
California
1 review
0 helpful votes
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Professional Job
March 8, 2021

Although some videos were damaged by the original tape, the digitization process by event and dates is a very good job. Thanks

Date of experience: March 8, 2021
Oklahoma
1 review
0 helpful votes
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Great!
March 8, 2021

The experience was great and my father loved getting to see the home movies again

Date of experience: March 8, 2021
Texas
1 review
0 helpful votes
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9 videos
March 11, 2021

I can see all my videos except one has no sound and can see it

Date of experience: March 8, 2021
Wisconsin
1 review
0 helpful votes
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Slides and and old home movies
April 7, 2021

The home movies came out great - better than expected. The slides i sent seemed to have been processed but no effort to lighten them had been applied. They were old so some were pretty dark but it felt like they had been plopped in a machine with no effort to help me keep the costs down or fix them. I expected a bit more service for the cost

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2021
California
1 review
0 helpful votes
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I sent iMemories 17 old video tapes - Hi8s and DVs. They did a great job of digitizing these and keeping me informed throughout the process. Once on their website, the videos were easy to watch, but the downloading process was very slow and cumbersome. We eventually were able to get these onto our own hard drive, but it took a very long time. I wonder whether that's an incentive to use their subscription service?

Date of experience: March 7, 2021
Utah
1 review
0 helpful votes
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FABULOUS
March 7, 2021

Well created process, end to end to digitalize your old memories for an efficient and reasonable price

Date of experience: March 7, 2021
Washington
1 review
0 helpful votes
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I am so happy with the service I received that I have used imemories again.

Date of experience: March 7, 2021
Texas
1 review
0 helpful votes
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Easy!
March 7, 2021

So easy to secure these memories forever! We brought up the online videos during our Christmas gathering and had so many laughs. No more worrying that those VHS recordings are damaged or misplaced.

Date of experience: March 7, 2021
Ohio
1 review
0 helpful votes
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Good but not great
April 6, 2021

You pay to digitize then pay again to get in a form to view. I thought I could put them on my hard drive and do whatever I wanted. I got mine as DVD's which was the best for me.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2021
New Jersey
1 review
0 helpful votes
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Pics a vide
March 7, 2021

Excellent! Fast! So easy! Now everything is at my fingertips

Date of experience: March 7, 2021
Ohio
1 review
2 helpful votes
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Not what I expected!
April 5, 2021

I thought I ordered DVDS not viewing online and sharing etc. So this ended up costing me a lot of money. Not sure I will use your service anymore.

Date of experience: March 6, 2021
Florida
1 review
0 helpful votes
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My memories
March 6, 2021

I am very happy with my experience with I memories. Very impressed with the end result. Plan on sending in more tapes soon.

Date of experience: March 6, 2021
New York
2 reviews
0 helpful votes
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Joy
May 5, 2021

As I was reviewing my pictures my childhood came back of such beautiful memories that could have been lost I am grateful that I will be able to show my granddaughters

Date of experience: March 6, 2021
Tennessee
1 review
0 helpful votes
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My 8mm films were converted to digital and were a joy to see again. Everything I sent was digitized successfully except one reel from 1948 that had started to degrade. I'll be sending that to a professional service since iMemories chose not to attempt converting it. Please with everything so far. Still waiting on my films to be returned. So I'll reserve my final rating until then.

Date of experience: March 6, 2021
Illinois
1 review
0 helpful votes
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Straightforward and good pricing
March 6, 2021

My experience with iMemories was fairly simple and straight forward
And the pricing is well worth every penny.

Date of experience: March 6, 2021
Washington
1 review
0 helpful votes
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Super happy
March 6, 2021

I am very happy with my videos, I have placed a second order

Date of experience: March 6, 2021
Washington
1 review
0 helpful votes
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Whenever I have a question, it is so helpful to phone and have an employee answer in a timely, friendly and helpful manner.

Date of experience: March 6, 2021