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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
North Carolina
4 reviews
0 helpful votes
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Converting VHS Tapes
March 6, 2021

I memories did an excellent job converting my VHS tapes. I have enjoyed taking a trip down memory lane since I haven't seen these tapes in about 40 years. Highly recommend IMemories.

Date of experience: March 6, 2021
California
2 reviews
0 helpful votes
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As promised
March 6, 2021

I sent off 26 videos in 2 or 3 formats and they successfully digitized them all. I've downloaded them all to an external hard drive - their download process is slow but you can right click on a video and choose Save Video - that is fast! This is worth the price because I intended to do it for years and never got anywhere.

Date of experience: March 6, 2021
Tennessee
1 review
0 helpful votes
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Worth every penny
March 6, 2021

I trust the company and I'm excited to receive my movies. Thanks

Date of experience: March 6, 2021
Ohio
1 review
0 helpful votes
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Excellent
March 6, 2021

Multiple films were submitted to be digitized. Turn around time was very quick. Pleased with the end result.

Date of experience: March 6, 2021
Pennsylvania
1 review
0 helpful votes
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Slides to DVD... wedding pictures
March 6, 2021

Very good results. The difficulty was navigating your very busy website, trying to figure what the next step was to edit my slides properly and arrange them for a DVD. Fortunately, telephone assistance was available.

Date of experience: March 6, 2021
Idaho
1 review
0 helpful votes
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Excellent videos
May 5, 2021

So nice to have these memories in an updated format

Date of experience: March 6, 2021
South Carolina
1 review
0 helpful votes
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You only pass this way once. The things you saw yesterday are in your heart and mind. The things you see today will be lost in time, unless you save them to photos or movies.
I am so thankful that I found Memories. We now have beautiful family memories that were lost. Memories of our daughter who passed away at the age of 11. These are priceless.
Thank you!

Date of experience: March 6, 2021
Virginia
1 review
0 helpful votes
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Viewing my family's journey through various stages of life was truly heartwarming.

Date of experience: March 6, 2021
Texas
1 review
0 helpful votes
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Access
April 5, 2021

How do I access? Not very clear on how you would be able to view

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2021
California
1 review
0 helpful votes
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Ok quality
May 5, 2021

Good but expensive and the whole family will be able to use it

Date of experience: March 6, 2021
Colorado
1 review
0 helpful votes
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Nice job!
March 6, 2021

Photos are were clear and great even though they were thirty years old. Nice job!

Date of experience: March 6, 2021
Connecticut
1 review
0 helpful votes
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Memories Revitalized
March 6, 2021

For my mom's 50th birthday, I dug through storage to find several tapes with video gold that i couldn't acess. I shipped them and it did take much longer than expected. Almost a month longer than I expected, but the work they did was angelic. 20+ hours of footage and my Mom couldn't be happier, quality is great, website is pretty solid to veiw the videos. Very satisfied over all. Considering they could charge double and people's still would pay for this priceless service, the price was reasonable.

Date of experience: March 6, 2021
Michigan
1 review
0 helpful votes
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Happy with iMemories
March 6, 2021

I am very happy with my experience. It was a very easy process. My precious originals were returned and I can now watch anytime.

Date of experience: March 6, 2021
Illinois
1 review
0 helpful votes
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Excellent service
March 6, 2021

A well organized company. It makes converting your old format movies easy. I had questions which were answered in a timely manner via email. I will use this company again! So happy to be able to view my home movies again!

Date of experience: March 6, 2021
Florida
1 review
0 helpful votes
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I put off transferring home movies from VHS to digital for too long because I thought it would be a big undertaking. I was so wrong! Here's how it goes:
1)Order a prepaid shipping box from iMemories.
2)While you wait gather all your home movies.
3)Put movies in said box then drop off at FedEx.
4)In a few weeks you receive notification that your order is ready. Pay for your order. Watch your movies online.
That's how easy it was! You don't have to try and put them in number order or organize them in any way. You can edit and name once they are transferred.
Just get it done so they don't deteriorate any further.
Now I am viewing and saving them to multiple flash drives so they are safe. I can watch them on my computer or TV.
Very Important! If you don't save your online videos elsewhere you will have to pay for online storage. If you don't you will lose your videos.
Oh, and they notify you that they are returning your originals. Tracking email states they will be here in a few days.
I am very happy with my experience as it was so simple, timely, and professional. It was a reasonable price considering the time they spent on my project and the great outcome. No complaints, just a happy customer who now has easy access to my home movie memories. This would make a great gift!

Date of experience: March 6, 2021
Kentucky
1 review
0 helpful votes
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Wonderful memories
March 6, 2021

I am so beyond happy with my order. I sent off tons of camcorder tapes, many from the early 90's and many from mine and my siblings childhood growing up from when my mom would record us all the time. They came back perfect. The picture on them were amazing and it brought back so many wonderful memories. I recommend imemories to anyone looking for the same experience. You won't be disappointed!

Date of experience: March 6, 2021
Iowa
1 review
0 helpful votes
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Memories
April 5, 2021

I did not receive my slides back from I memories
Please return them to me

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2021
Washington
1 review
0 helpful votes
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Pretty Amazing!
April 4, 2021

I'm very happy with imemories. The only reason why I gave 4 stars is the fact that a few of my videos jump around from one video to the next and doesn't show the full video before moving on. Not sure what happened there with those. Also I didn't get an email or notification saying that a video or picture was uploaded. I had to go to the app to see if I had a video ready to upload. So I was waiting forever for a video when it was already loaded on the app but I wasn't notified of it. Other than that I'm pretty happy with all my videos and pictures.

Date of experience: March 5, 2021
California
1 review
0 helpful votes
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My review
March 6, 2021

I had a very good experience. To see pictures and films from the past was fantastic!

Date of experience: March 5, 2021
Colorado
1 review
0 helpful votes
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Review
April 4, 2021

Wishing the cloud idea had not been used since I don't understand that.

Date of experience: March 5, 2021