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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Virginia
1 review
0 helpful votes
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Nice service
September 4, 2024

Was great to see old videos that I thought we could never see again, terrific.

Date of experience: September 4, 2024
Texas
1 review
0 helpful votes
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Priceless memories for a lifetime!
September 4, 2024

Start to finish the order, packaging and delivery turn around time as promised. An excellent experience. We will have our cherished memories on digital for our family and friends for years to come thank you iMemories!

Date of experience: September 4, 2024
Texas
1 review
0 helpful votes
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Thank you so much for restoring our memories
September 4, 2024

Great experience and quick turn around time. I have recommended your company to my friends.

Date of experience: September 4, 2024
South Carolina
1 review
0 helpful votes
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Blast from the Past
September 4, 2024

I took these pictures when I was a teenager, I had forgotten all these places I used to go to with friends I have not talked or seen them for years, I am trying to reconnect with them, thanks to iMemories.

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Will not use again////////////////////////////////////////////////////////////////////////////////////////////////////////////

Date of experience: September 4, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Tommy, Thank you for your feedback. A 50' reel of 8mm film is only about 3-4 minutes of silent video. This was the technology that was available at the time. What a lot of people would do is splice multiple 50' reels together on a larger reel. That way they could watch their home movies without having to change the film on the projector every few minutes. IMemories did process all of the footage on your reels for you. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Alabama
1 review
0 helpful votes
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Wedding
September 4, 2024

Was very quick. Would be nice to print a form to ensure the information in the box is well received.

Date of experience: September 4, 2024
North Carolina
1 review
0 helpful votes
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Priceless memories I shared with so many people!
September 4, 2024

I got my wedding vcr tape digitalized so I could view it and send small videos of loved ones that have passed away to many friends and family. It meant so much to them to see their loved ones on video. So many people have died in the past 35 years, so I had to send lots of videos and it is priceless!

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Amazing
September 4, 2024

This was worth every penny. I had over 70 video tapes converted to digital. The videos consisted mainly of my 4 boys from birth on up to about 10 years old. I hadn't seen many of them in 15 years and it was nice to finally find a company that a few of my friends trusted to convert them. Within about a week of sending them I started receiving some of my converted videos on the imemories app! It's super easy to download and share them with anyone and the quality is great! I highly recommend Imemories!

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Imemories did a great job with my 8 mm tapes
September 4, 2024

I wasn't sure if my 8 mm cassettes would transfer because I couldn't view them. I could only hear the audio. IMemories did a great job and thankfully, I can see the videos of my daughter growing up. It warms my heart to see friends and family that are no longer with me.
I love that I have options and can watch online and share and also transfer to usb if I want.
Thanks IMemories!

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Excellent
September 4, 2024

Thank you for helping us retain our beautiful memories. We spent hours together as a family crying, laughing and thoroughly enjoying watching the videos

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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My memories
September 4, 2024

You did such a great job on my first order that I sent all the rest of my dad slides, and movies that mean very much to me to have the rest of them done

Date of experience: September 4, 2024
South Carolina
1 review
0 helpful votes
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Simple and wonderful experience
September 4, 2024

Everything was very easy to understand. I did have an issue trying to reach customer service by phone but when I sent an email I received an immediate and very clear response. Highly recommed!

Date of experience: September 4, 2024
North Carolina
1 review
0 helpful votes
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This is the third time I have used this company to convert old Super 8 movies to digital. They do a great job to clean the old movies up and brighten them. The box they send to put the movies in is very secure in protecting your movies. Turn around time was very quick as well as shipping. I called them about a question I had and they were so nice and professional. I will definitely keep using them. This is a great company to do business with. Thank you very much

Date of experience: September 4, 2024
Texas
1 review
0 helpful votes
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Very pleased- first time customer
September 4, 2024

I am very happy with my 35 mm slides and home movie conversions. I was able to download the files without a problem. I just sent iMemories another order this week.

Date of experience: September 4, 2024
Washington
1 review
0 helpful votes
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Satisfied Customer
September 4, 2024

Smooth process. Quality results and support. Timely completion.

Date of experience: September 4, 2024
North Carolina
1 review
0 helpful votes
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Amazing
September 4, 2024

I loved seeing all the videos. Some were even from the 50's! Some of the older videos seem to be on fast forward and a couple looked like 2 videos on top of each other. Probably because of age. However, I am so glad to have gotten to see them and share them with my family. Now I just need to figure out how to download before my trial period runs out. For the amount I paid I should have a lifetime to look at them.

Date of experience: September 4, 2024
Michigan
1 review
0 helpful votes
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I love the quality of the digitization. As I stated above my order was mixed up with another's however your excellent customer service team took care of it right away.

Date of experience: September 4, 2024
Illinois
1 review
0 helpful votes
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Easy to use and quick turnaround
September 4, 2024

Would recommended to anyone. They walk you step by step. So fun seeing our family videos again. Downloads were easy to do.

Date of experience: September 4, 2024
Georgia
1 review
0 helpful votes
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Great company
September 4, 2024

Fast service and product. Company reps care about their customers and products.

Date of experience: September 4, 2024
Florida
1 review
0 helpful votes
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Priceless
September 4, 2024

I sent imemories over 30 VHS tapes and over 60 photo slides to develop as a gift to my mom. They worked fast and kept me updated along the way. Within a few weeks we had all of our content available for viewing on the app and my mom was so happy. She was able to see home videos of her children from the 90s/early 2000s and even some video and photos from her own childhood. This was absolutely priceless!

Date of experience: September 4, 2024