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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Kentucky
1 review
0 helpful votes
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Old home movies
April 14, 2021

There are a couple beginnings of an event not there.
Experience was good.

Date of experience: April 14, 2021
Arizona
1 review
0 helpful votes
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Long lost videos
April 14, 2021

I sent in videos of family members that have passed away and I am so glad to have these memories back!

Date of experience: April 14, 2021
Arizona
1 review
0 helpful votes
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Poor quality scans
May 14, 2021

Scans were not done properly. Black and white were scanned as color, scans full of hair and dust-they did not spray before scanning, scans are poor quality. Obvious workers without knowledge of printing or handling negatives. Won't use again.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Virginia
1 review
0 helpful votes
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Memories worth more than the money
April 14, 2021

Great job all the way from shipping to loading on line to return of my originals.

Date of experience: April 14, 2021
Florida
1 review
1 helpful vote
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Disappointed
May 14, 2021

After paying over $400 I thought all of the cassettes would be converted to discs or that I would have a much more enhanced digital version. Unless I'm not seeing everything you did with all the videos I sent you I don't understand what I got for what I paid. I'm sorry but I'm being honest.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Singapore
1 review
0 helpful votes
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Family memories
April 14, 2021

Great price, amazing job of product conversion and loved the return of my original tapes!

Date of experience: April 14, 2021
Nevada
1 review
2 helpful votes
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Usb stick
May 14, 2021

I had ordered a usb stick that would contain my videos when I first contacted you. If this is not possible then let me know so I can make other arrangements

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
California
1 review
0 helpful votes
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Glad I did this so far.
May 14, 2021

I needed questions answered and was able to get help so that I now have videos that would have stayed lost to me. Had fun with viewing videos from over twenty years ago.

Date of experience: April 14, 2021
Virginia
1 review
0 helpful votes
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Memories
April 14, 2021

The order was processed quickly and the originals promptly returned. They were very helpful with my request also.

Date of experience: April 14, 2021
New York
1 review
0 helpful votes
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A little disappointed
May 14, 2021

It was very time consuming to download the content. Each file was individual including the video tapes and needed to be separately named and downloaded. Not at all what I was expecting. Not at all user friendly

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
South Carolina
1 review
0 helpful votes
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Family movies
April 14, 2021

Love the access. Thank you so much. This is a great program.

Date of experience: April 14, 2021
Oregon
1 review
0 helpful votes
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Work was timely and what was converted to digital was great. And Tracie was a big help when I was having trouble accessing my albums. My lower rating is based on how few of my tapes could be converted. I received canned notes that they contained copyrighted material, but I can't imagine what that was.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
New Jersey
1 review
0 helpful votes
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Good stuff
April 14, 2021

All worked well and good service and quality. Overall good experience

Date of experience: April 14, 2021
Georgia
1 review
0 helpful votes
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Three generations of memories
April 14, 2021

So pleased with the service and the results couldn't have been better. Majority of the film was 70 years old.

Date of experience: April 14, 2021
Ohio
1 review
0 helpful votes
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I like my movies.
April 14, 2021

I was a bit disappointed that there was no editing done such as increasing the lighting.

Date of experience: April 14, 2021
California
2 reviews
0 helpful votes
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VHS and Mini DV
April 14, 2021

The iMemories experience with sending in the old secondary storage and converting to online digital was great and timely. I did have some poor results with the Mini DV audio which was broken up and hard to follow with the video. I am not sure what happened, but overall the service is very good and I will recommend to others.

Date of experience: April 14, 2021
North Carolina
1 review
0 helpful votes
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Happy customer
April 14, 2021

We were pleased with being able to speak to a real person when we called with questions. Pleasant & easy to work with. Very happy with the service and outcome.

Date of experience: April 14, 2021
Maryland
1 review
0 helpful votes
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MJ
April 14, 2021

I am very pleased with the outcome. Better than expected.

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Film return
April 14, 2021

I want to thank you for copying my memories. Very fast and quality you did on old film

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Family videos
April 14, 2021

Simple
Smooth and great customer service. I would highly recommend

Date of experience: April 14, 2021