iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
There are a couple beginnings of an event not there.
Experience was good.
I sent in videos of family members that have passed away and I am so glad to have these memories back!
Scans were not done properly. Black and white were scanned as color, scans full of hair and dust-they did not spray before scanning, scans are poor quality. Obvious workers without knowledge of printing or handling negatives. Won't use again.
Great job all the way from shipping to loading on line to return of my originals.
After paying over $400 I thought all of the cassettes would be converted to discs or that I would have a much more enhanced digital version. Unless I'm not seeing everything you did with all the videos I sent you I don't understand what I got for what I paid. I'm sorry but I'm being honest.
Great price, amazing job of product conversion and loved the return of my original tapes!
I had ordered a usb stick that would contain my videos when I first contacted you. If this is not possible then let me know so I can make other arrangements
I needed questions answered and was able to get help so that I now have videos that would have stayed lost to me. Had fun with viewing videos from over twenty years ago.
It was very time consuming to download the content. Each file was individual including the video tapes and needed to be separately named and downloaded. Not at all what I was expecting. Not at all user friendly
Love the access. Thank you so much. This is a great program.
Work was timely and what was converted to digital was great. And Tracie was a big help when I was having trouble accessing my albums. My lower rating is based on how few of my tapes could be converted. I received canned notes that they contained copyrighted material, but I can't imagine what that was.
All worked well and good service and quality. Overall good experience
So pleased with the service and the results couldn't have been better. Majority of the film was 70 years old.
I was a bit disappointed that there was no editing done such as increasing the lighting.
The iMemories experience with sending in the old secondary storage and converting to online digital was great and timely. I did have some poor results with the Mini DV audio which was broken up and hard to follow with the video. I am not sure what happened, but overall the service is very good and I will recommend to others.
We were pleased with being able to speak to a real person when we called with questions. Pleasant & easy to work with. Very happy with the service and outcome.
I want to thank you for copying my memories. Very fast and quality you did on old film
Simple
Smooth and great customer service. I would highly recommend
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.