business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Michigan
1 review
0 helpful votes
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Family Memories
April 15, 2021

Absolutely love being able to watch our videos so easily!

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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Really easy
April 15, 2021

All of my old movies converted without a hitch. Took a while but was expected. Would definitely recommend

Date of experience: April 15, 2021
Ohio
1 review
0 helpful votes
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Good
April 15, 2021

The videos are good. Converted quickly. They shipped everything back safe and sound.

Date of experience: April 15, 2021
California
3 reviews
0 helpful votes
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Great experience
April 15, 2021

So easy! Gathered the videos and sent them in. Amazing to relive the memories! Recommend it to everyone.

Date of experience: April 15, 2021
New York
1 review
0 helpful votes
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THANK YOU they are amazing
April 15, 2021

Very easy to deal with. Decent price just wish our films had sound

Date of experience: April 15, 2021
Michigan
1 review
0 helpful votes
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Family movies
April 15, 2021

I loved how easy the process was. Boxed up films in box provided to me and sent in. Within about 10 days I received notification that my order was received and a quote. The films were digitized and saved to the cloud for me to upload or save elsewhere. I wish I had done this years ago.

Date of experience: April 15, 2021
Colorado
1 review
0 helpful votes
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Thankful
April 15, 2021

I literally went down memory lane. Family enjoyed the videos as well.

Date of experience: April 15, 2021
North Carolina
1 review
0 helpful votes
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So fun
April 15, 2021

My girls and I shared several videos together (by text) each night and had so much fun with the experience

Date of experience: April 15, 2021
Hawaii
1 review
0 helpful votes
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Review
April 14, 2021

Ok ok ok ok ok ok ok ok ok ok ok. I really don't want to do this ok

Date of experience: April 14, 2021
Illinois
1 review
0 helpful votes
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Loved it!
April 14, 2021

Wonderful to share with family! I'd forgotten some of the memories I had.

Date of experience: April 14, 2021
Oregon
2 reviews
6 helpful votes
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Worth the $$$
April 14, 2021

Very satisfied with the results! 4-star rating because it takes quite a while and is a bit pricey... but worth having the memories digitilized. Haven't received originals back yet.

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Process is pretty long
May 14, 2021

The concept is neat. Too Pricey. Turnaround time is long.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Ohio
1 review
0 helpful votes
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IMemories Review
April 14, 2021

Excellent experience. No complaints. Professional. Timely. Well organized. Met my expectations.

Date of experience: April 14, 2021
North Carolina
1 review
0 helpful votes
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Glad I did it
April 14, 2021

The process was easy, I was worried about the wear on the vhs tapes. Now my kids will have the memories to share with their kids.

Date of experience: April 14, 2021
Alaska
1 review
0 helpful votes
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Family movies
April 14, 2021

All went well. Disappointed in two matters. My tapes were broken up in segments, rather than one tape equaled one digital record. Instead all my tapes that had a pause were recorded as separate segment.
Second, the return of my material was in a plain box. Considering how nice the packaging was when I sent in my materials I expected the same in return. Not a cheap box with all materials stuffed together.
I sent in 27 tapes and received back 80 digital records, instead of 27:-(

Date of experience: April 14, 2021
Indiana
1 review
0 helpful votes
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Converting
April 14, 2021

It was a wonderful experience from beginning to end I was very happy

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Awesome
April 14, 2021

To see those movies when my children were little had brought me beautiful memories almost forgotten. I am recommending it to all my friends.

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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My First Order with imemories
April 14, 2021

Everything went according to the way that the imemories advertising said it would. All of my pictures were digitized except for one, and imemories explained why they could not digitize that one. One video stopped sooner than I thought it should. I questioned them and they researched the situation. All the work was done in a timely matter and I paid for my first year of photo storage.

Date of experience: April 14, 2021
Florida
1 review
1 helpful vote
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Happy to have my videos.
May 14, 2021

The entire process was good. My only complaint is with the site itself. It could definitely use an upgrade. Very user unfriendly.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Georgia
1 review
0 helpful votes
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I memories
April 14, 2021

Easy and seamless hope to continue to use in future

Date of experience: April 14, 2021