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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Michigan
1 review
1 helpful vote
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Incomplete order.
May 30, 2021

I sent 4 tapes and only only 3 were processed. The reason given doesn't hold up as when received back from you it plays good on our VHS player. I did pay to have 4 tapes converted.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Texas
1 review
0 helpful votes
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Such a joy!
April 29, 2021

I thought these memories were gone forever. Such professional work and well worth the money.
Thank you iMemories

Date of experience: April 29, 2021
California
1 review
0 helpful votes
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Wedding Memories
April 29, 2021

Amazing to re-watch on digital my special occasion from 1991. 30 years later I can share my moment on my iphone with people.

Date of experience: April 29, 2021
Wisconsin
1 review
0 helpful votes
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Did what they said they would.
April 29, 2021

My experience with iMemories was positive. Every thing from sending in my tapes to getting them back, and getting the DVD's, went exactly as described on their website.

Date of experience: April 29, 2021
Arizona
1 review
0 helpful votes
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Wonderful experience
April 29, 2021

I had a wonderful experience working with iMemories and would absolutely recommend them to anyone who is looking to digitize old family videos.

Date of experience: April 29, 2021
California
1 review
0 helpful votes
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Happy customer
April 29, 2021

I sent 5 8mm tapes and one old 8mm movie film. All were converted successfully to digital and could be downloaded to my computer.

Date of experience: April 29, 2021
Illinois
1 review
0 helpful votes
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Feb 22 jims home movies
April 29, 2021

Excellent turn around time. So great to view on line and share with family. Easy to download. I love imemories and recommend them fully to trust with your memories!

Date of experience: April 29, 2021
Minnesota
1 review
0 helpful votes
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First Time Using IMemories...
April 29, 2021

The process was easy and worked very well. My one complaint is that the online viewer didnt come with either more capabilities to sort and what not, or better instructions on how to do that. I have fiddled with it enough to learn how to cut the videos in half, but sorting into different folders and being able to utilize all the spaces available to name the videos is alluding me. I have sent an email request for more information or a users manual... but have heard nothing yet!

Date of experience: April 29, 2021
Tennessee
1 review
0 helpful votes
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Priceless!
April 29, 2021

My Dad was the one at family gatherings with his home movie camera (Super 8) and would make everyone say something into the microphone. Everybody hated it. This was back in the late 70s early 80s. Years passed and so did my Dad. My mom went into assisted living and we were cleaning out the house and found these old films. I boxed them up and said I was going to get them restored. Almost went with another company a few times, but decided on iMemories and I'm so glad I did. I've been able to share links with my cousins via text and they can watch the videos on their phone! They all went nuts and gave a big shout out to my Dad for taking them because they are now priceless!
I also had DVDs made for everyone. IMemories compiled all the tapes into one DVD, so the cost was nominal. Plus iMemories took pictures from the movies and used them on the cover of the DVD and the DVD itself. If you've been planning to get your old treasures restored, don't wait another minute... call iMemories!

Date of experience: April 29, 2021
Missouri
1 review
1 helpful vote
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Priceless Preservation!
April 29, 2021

Great to have my videos preserved & see pieces of our families lives after all these years! The process was simple & they took great care sending tapes back & forth in a timely manner. Thought the videos would be a little more clear & had hoped the editing tool would be easier, but pleased overall. I would recommend imemories & the cost was a small price to pay compared to the priceless preservation!

Date of experience: April 29, 2021
Minnesota
1 review
0 helpful votes
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So incredibly happy!
April 29, 2021

IMemories did a fabulous job! They were quick and absolutely affordable! Brought my memories back to life!

Date of experience: April 29, 2021
California
1 review
0 helpful votes
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Digitized Finally
April 29, 2021

Beautifully digitized videos of times long past now secured. Easy and reasonably priced for my treasures.

Date of experience: April 29, 2021
Rhode Island
1 review
0 helpful votes
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Couldn't be happier
April 29, 2021

You have made a dream come true for me. I wouldn't have have been able to do, by myself, all that you did for me. I am now able to share these wonderful memories with family. Thank you so much. You are so professional and treated my treasures as if they were yours.

Date of experience: April 29, 2021
Georgia
1 review
0 helpful votes
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Shelnutt
April 29, 2021

I was disappointed with the cost and won't be using iMemories in the future or recommending them.

Date of experience: April 29, 2021
Virginia
1 review
0 helpful votes
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Happy I Found iMemories
April 29, 2021

I have many old 35mm slides that date back to before I was born and capture my childhood. I am so thankful I found a way to safely preserve these memories in a way I can easily view and share with my family and friends. IMemories is amazing. My orders are processed timely and efficiently and I feel like great care is put into their work. I will definitely continue to use them.

Date of experience: April 29, 2021
New York
1 review
0 helpful votes
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IMemories really cares!
April 29, 2021

It's been so exciting watching my videos from 20-25 years ago. I love the way iMemories made special moments into little stories so I'm not watching one long tape. And it was so easy to save and to share the digitized stories. I am so pleased and have told others about my experience.

Date of experience: April 29, 2021
New York
1 review
0 helpful votes
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Reviving very old memories
April 29, 2021

I am pleased with the conversion of my old 8mm movies and VHS tapes (UK PAL standard). It took a little longer than I was expecting for the conversion but that is Ok. I am still waiting for the return of my original media. The way to access and download the digitized output is a little convoluted and I hope iMemories will improve their website to fix this.

Date of experience: April 29, 2021
Texas
1 review
0 helpful votes
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Thank you
April 29, 2021

Quick service. Good quality. Happy to have my memories preserved.

Date of experience: April 29, 2021
Ohio
1 review
0 helpful votes
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Masterpiece
April 28, 2021

My childrens father passed away. I sent in my videos from when there were little with their dad. When they get upset missing him, or have questions about him. I whip out the old videos. It has helped my kids and their family soooo much. I think it helped us all! Thank you all so much!

Date of experience: April 28, 2021
Illinois
1 review
0 helpful votes
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Memorykeeper
April 28, 2021

Im so glad I finally did this. There are alot of family, including my oldest son, that are gone now. And my VHS tapes were starting to go bad. Now I can view them so much easier and share them with others. They are clear and the color is even better. I would definitely recommend everyone to do this before to late. Satisfied customer

Date of experience: April 28, 2021