business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Washington
1 review
0 helpful votes
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Thanks A Million
July 31, 2021

You saved the memories of my three children I thought were lost forever! My heart is so full of joy you saved it all! 1

Date of experience: July 31, 2021
South Carolina
1 review
0 helpful votes
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Fantastic
July 31, 2021

Service was exactly as advertised, safe packaging, arrived on time & originals returned as promised. I highly recommend.

Date of experience: July 31, 2021
Florida
1 review
0 helpful votes
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2nd time chance
July 31, 2021

After I somehow did not get 6 8mm digital downloads, I called the company 6 months later and they agreed to redo them (one time agreement) at no charge to me except for the return shipping. Very good customer service and 5 of the 6 were of very good quality. The 6th one was probably due to videographer inexperience!:-) Excellent customer service!

Date of experience: July 31, 2021
Georgia
1 review
1 helpful vote
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Incomplete
August 29, 2021

Pleased (and thank you) with the digital converter from old reels. I had included and paid for (I believe) some video cassettes too - for digital conversion. All were returned to me efficiently. No evidence of the video cassettes being converted, nor explanation as to why they were not.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2021
Georgia
2 reviews
0 helpful votes
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Wonderful experience!
July 30, 2021

My video tapes were Beta and over 30 years old. I thought all of those precious memories were lost to me forever. I am very happy with the digitized videos that I received. Thank you iMemories.

Date of experience: July 30, 2021
Virginia
1 review
0 helpful votes
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Good pics
July 30, 2021

The pictures were good and they showed up very clear

Date of experience: July 30, 2021
California
1 review
1 helpful vote
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There were some errors in calculating my charge and it was substantial, a rep called checking up w me and she discovered it. Her name was Lorraine, super grateful for her being so astute and checking up.

Date of experience: July 30, 2021
Florida
1 review
1 helpful vote
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Family memories
July 30, 2021

This is a great service and I hope to send more to you soon, thank you so much. I got the annual storage plan...

Date of experience: July 30, 2021
Illinois
1 review
13 helpful votes
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Home movies
August 29, 2021

I sent in 59 digital tapes to be converted. The one thing that I am disappointed in is that the tapes were broken down into multiple segments. I don't really understand why. Now I'm going to have to get software to put them back together again. It's been a real pain watching some segments that are reasonably long and others that are very short. Say 20 seconds.

Also. Uploading the files is very cumbersome and time consuming.

Date of experience: July 30, 2021
New York
1 review
1 helpful vote
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Emotional, satisfying, worthy of my time and a 'tug' on my pocket-book.

I have, and have lived, life... with it's traditions, memories, moments of happiness as well as sadness. This is my life, our life, a joyful & wonderful time... multiplied over and captured in heart mind soul and other ways.

Thank's for the opportunity to remember.

Date of experience: July 30, 2021
Illinois
1 review
0 helpful votes
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Dad
July 30, 2021

Thanks for taking care of my family surprises! It was nice to know that everything was properly taken care of.

Date of experience: July 30, 2021
Tennessee
1 review
0 helpful votes
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Great experience
July 30, 2021

VHS videos were well taken care of and the digital work was well done. I was also kept informed of the steps in the process and the videos were returned safely to me. Very pleased with the whole process!

Date of experience: July 30, 2021
New York
1 review
0 helpful votes
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Amazing!
July 30, 2021

You have given us our joy of remembering the past back with such ease. We now can watch whenever we want. Thank you!

Date of experience: July 30, 2021
Virginia
1 review
0 helpful votes
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Not what I'd hoped for
August 28, 2021

The videos have very poor resolution. I had thought they might be able to improve them. One video was not able to be copied. The slides turned out well. Paid $100 for not much.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2021
New Hampshire
1 review
0 helpful votes
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Great job
July 29, 2021

Glad you were able to split out files by date so I didn't have to go through entire video files to find things.

Date of experience: July 29, 2021
Texas
2 reviews
0 helpful votes
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Digital and not DVDs
July 28, 2021

I would have preferred to receive my order in ISB flash drives but the site didn't give me the option to do the hat.

Date of experience: July 28, 2021
Colorado
1 review
1 helpful vote
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Worth every penny!
July 28, 2021

We were moving and I decided it was time to get my videos, etc in order. I sent a whole BOX to iMemories (52 videos). It was priceless to see my videos being uploaded as they were processed. My late husband, my grandparents, my dad... I have no words. The items were securely shipped back, and I was informed every step of the way. One video had sound issues and the tech even took the time and corrected it to the correct speed, letting me hear my grandpap's voice on what was his last birthday.

Date of experience: July 28, 2021
California
1 review
0 helpful votes
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Dissatisfied
August 27, 2021

Too expensive! I couldn't download them to put them on dvds. They wanted to charge me more money just to keep them where I could view them from my device. Not happy at all.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2021
South Carolina
1 review
1 helpful vote
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I am so pleased with the results. They weeded out all the junk and had about 5 minute segments. So much better than an hour of boring video. Really great job.

Date of experience: July 28, 2021
Florida
1 review
0 helpful votes
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4 Stars!
July 28, 2021

I rarely give out 5 stars and that's because a business always should be continuously improving. The website could be more user friendly, but I am confident this company will thrive.

Date of experience: July 28, 2021