iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
I'm delighted to have my 16mm and Super8 films digitalized, but I wasn't happy with the results of the VHS tapes. When I called to say so I got excuses about the tap having deteriorated over time. When I got them back, I found that was not the case. I was able to digitalized them at home with better results.
The service Worked exactly as expected. Very fast turnaround. I downloaded onto dvds to avoid the lifetime cost of storing through iMemories which was quite expensive.
Update! I am impressed with this company. They contacted me about my concerns with one of the digital videos and the tracking on it. At their expense they took time to fix the issue and send me new digitized copies which were clean and restored. I would recommend iMemories to anyone wanting to preserve lifetime memories. I was very surprised at the speed at which my tapes were transferred to digital medium and then returned to me. I plan to use them again. Thank you!
I got back all my movies but I didn't get any "DVD's". I put a note in the box when I sent them in. I asked that the military film be put on it's own "DVD" and the others could be put on a single one. I have not seen any "DVD's".
Your quick response was much appreciated. Thank you for bringing my husband's memories to life again.
I'm still trying to understand why I paid $$$$ to have all my tapes converted but not all of the tapes were actually converted-frustrating. Actually viewing the tapes on the site was easy but trying to save and download my movies has been a difficult process and ended up costing more $$$ and lots of time. A little frustrating
Old old home movies that were enjoying looking at.
I had memories from my children's childhood days converted to digital and stored on the cloud. I am thrilled with the results and the communication from IMemories. I definitely recommend them.
I'm so excited that our memories are now more accessible. The negatives from the 50's came out fantastic. Unfortunately our older videos weren't great but that was the due to the technology at the time. I ended up finding more stuff so I will be placing another order soon
Satisfactory experience with iMemories. Results shared with and enjoyed by family members. Have no complaints.
Very pleased with promptness and quality in which my files were digitized.
Wonderful I can view videos online and email to family. Two had no sound will be mailing back with prepaid label emailed from iMemories. They give plenty of time to view, share and arrange your videos for DVDs although I'm somewhat afraid to mess up or figure out how to combine them. Katy has been very helpful since I'm not a very tech person. I'm waiting for my son & husband to find their old VHS & film reels so I can send those in, too.
Everything from shipping to paying to seeing my tapes on digital to receiving back the originals went perfectly!
Can't believe I waited so many years to do this!
Everyday, I just click on one album and get to watch a wonderful family experience that brightens my day!
So happy I finally did this. Highly recommend using iMemories.
No complaints. So far so good. I have dozens and dozens of videotapes to send in yet.
Quality video.
Tried local place first and was unhappy with the quality.
Had previous videos done with iMemories and knew I had to go back to iMemories.
Great! Videos were restored to digital well. I was disappointed not all of them were able to be transferred due to mold.
Everything about the transaction was easy, plenty of good instructions. Pleased with the digital conversion and online availability to view and download. Tapes returned quickly. Only suggestion would be to explain storage purchase options upfront in order to expedite. But exceptional customer service.
Very easy shipping. Great communication with this company, they let you know where your order is every step of the way. My videos were returned safely. So wonderful to be able to see my videos after so many years! So excited to share them with my family!
IMemories provides a wonderful experience. You just ask for a box, pack it with your media and send it. Then they call you for some details, put your memories online on your account for you to copy with an option to put them up for a month for years. And they send your original media back to you. Not super expensive but easy.
I am so glad I finally had all my tapes converted so I can watch them on my iPad, phone or computer. They go back over 25 years ago and the videos are priceless. I will also be sharing days with family and friends.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.