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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Illinois
1 review
5 helpful votes
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Digital files won't download
October 10, 2021

I received my digital files but they won't download to the app. I was hoping to save them there and now out of options except to pay for the imemories cloud service.

Date of experience: September 10, 2021
Tennessee
1 review
0 helpful votes
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Happy
September 10, 2021

Got see things I have not been able to see in years. I do not like the cant download and keep on my laptop. Have to use imemories cloud with extra charge.

Date of experience: September 10, 2021
California
1 review
0 helpful votes
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I loved how fast my old movies were converted to digital! I love the app and was able to share my movies with our family. Audio and video quality is excellent. My originals were returned promptly.

However, last week I received an email that my videos are only available for a few more days. I don't remember reading anything about there being a limited time for viewing and now I don't know if I'm willing to pay extra to keep them. When I paid originally, I assumed I would have unlimited lifetime viewing and I wish they had been more upfront about the amount of time videos are available. I feel like I was deceived, and that makes me hesitant to encourage my friends ans family to use this service.

Date of experience: September 10, 2021
Vermont
1 review
0 helpful votes
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IMemories is great
September 10, 2021

The digital images from negatives dating back to 1920 are very good. The even digitized my tintypes. I would recommend their service to anyone

Date of experience: September 10, 2021
Texas
1 review
0 helpful votes
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Best thing I've done in a long time!
September 10, 2021

Simple, so very fast, and great results. What a relief to have the peace of mind that all those tapes are now preserved. After 25 years of marriage and 2 kids, I was getting really worried that I was going to lose so many of those memories. I love that I have them now!

Date of experience: September 10, 2021
Florida
2 reviews
2 helpful votes
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Grateful
September 10, 2021

So many memories we had forgotten the little details. Having I-memories restore them is a wonderful fun family experience for the grandchildren to see their parents as real people. Will be sending in more. It was easy and safe.

Date of experience: September 10, 2021
Oklahoma
1 review
0 helpful votes
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Oh ww were thrilled/overjoyed!
September 9, 2021

After my Mom's death last year, my Dad found several Super 8 rolls of film of childhood memories. These are now wonderfully saved and able to be viewed of my brother/I from abt 1970. My Dad was so thrilled, my kids were amazed and I was able to verify some "blurry" memories from my childhood. These are treasures, once thought lost, but now fully enjoyed and treasured. Thank so much iMemories for saving these blessings of our past.

Date of experience: September 9, 2021
Colorado
1 review
0 helpful votes
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Good work!
September 9, 2021

Imemories.com quickly and efficiently digitized my home movies and slides. I have already recommended imemories.com to my friends!

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Home videos
September 9, 2021

It was everything I hoped it would be. I am so glad I did this.

Date of experience: September 9, 2021
Utah
1 review
0 helpful votes
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Happy Grandma
September 9, 2021

I sent our old super 8 movies with fear they could get lost in the mail. All went beautifully. It was done quickly and they were returned in the condition I sent them. I had questions and called the recommended number for great service. There was one movie which was transferred off frame but they gladly redid it at no cost. Great company and great product. I've already downloaded them onto both an external hard drive and my computer choosing not to save on a cloud. (May regret that later)

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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Excellent Service
September 9, 2021

Can't tell the difference between the original and digitized version.

Date of experience: September 9, 2021
New Mexico
1 review
0 helpful votes
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My tapes
September 9, 2021

I easily downloaded your digital conversion of my video tapes. I saw no degradation of the original content.

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Fabulous
September 9, 2021

So exciting to receive my videos. I will be sending more soon.

Date of experience: September 9, 2021
Indiana
2 reviews
0 helpful votes
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Memories
September 9, 2021

Shipping was easy. Quality of my videos was not good. I was at squiggly line on all of them.

Date of experience: September 9, 2021
Tennessee
1 review
0 helpful votes
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Great way to relive life's memories
September 9, 2021

Nice to have a dvd of our wedding before dvd's were on the market.

Date of experience: September 9, 2021
Texas
1 review
0 helpful votes
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I love my "digital" memories!
September 8, 2021

Thank you iMemories for converting our old VHS home movies! My family is greatly impressed and happy to be able to share the digital movies. My only issue is that I wish the videos were clipped at the end of a date/event. There are videos I would like to share with others but the clip runs into another event that does not pertain to them, so I can't share all the events like I would like to. Other than that, we love our digital movies!

Date of experience: September 8, 2021
Illinois
1 review
0 helpful votes
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Family Movies
September 8, 2021

The family has enjoyed seeing these old movies so much! My Dad, who passed 8 years ago, is the primary narrator so that's been so special for me to hear his voice!

Date of experience: September 8, 2021
Pennsylvania
1 review
0 helpful votes
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I packed up slides in several bundles, labeled the bundles and sent them in to see how well they would be digitalized.
All of them appeared on the cloud labeled in the same categories I used. It was a joy seeing them again after so many years and I sent some of the the photos as attachments to friends. IMemories passed my test with flying colors on the first batch of about 110 slides and old black and white photos I sent.

I have close to a thousand more slides that I will be sorting and labeling in preparation for requesting another shipping kit from iMemories. They have not dsappointed and I will be using them to store our memories. As long as you label your material and pack it accordingly, you should be satisfied with the results, as we were.

Date of experience: September 7, 2021
Ohio
1 review
0 helpful votes
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Video conversions
September 7, 2021

Pictures are great. I was disappointed with some of the videos. I did not expect to see the lines running through them. I thought with today's technology they would have been able to get rid of the lines but that was mot the case so don't expect it. Whatever your video looks like is what the digital copy looks like. Not improved as they said. Also you have to continue to pay out more money if you want to continue to see your digital copy. You can't just download to your photo stick. It costs another $99 to have that done. Cloud storage is a monthly fee or yearly which is cheaper. Seems like a good deal at first but it is expensive since you have to pay more money after the initial $500+ we paid to have them digitized. Just wish the company was transparent about the true costs.

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
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Based on the fact that the films/photos, that I finally found, were created over 60 years ago and not stored under ideal conditions I was not too optimistic about how the results would be. In spite of the age and storage factors, I think iMemories did an excellent job of salvaging, converting, and producing fine products.

Date of experience: September 7, 2021