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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Georgia
1 review
0 helpful votes
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Perfect memories!
September 10, 2024

For years my siblings and I have dreamt of gifting my mom with our old videos. IMemories made our dreams come true. The process was extremely easy and straight forward. They updated us every step of the way. I am thankful for iMemories.

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Maria, We're deeply touched by your comment! Thank you for allowing us to be part of your journey in preserving your family memories!

Florida
1 review
0 helpful votes
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Good
September 10, 2024

Good no need to write anything else change this feature on 50 characters …

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Hi John, Thank you for the fantastic review!

Missouri
2 reviews
0 helpful votes
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We are so very thankful for iMemories! We are not tech-savvy at all, but your professional customer assistants that we contacted were especially helpful to us: they were unfailingly patient, fully explained what we needed to know, and enabled my husband and me (80 years old!) to have several sets of various sized films digitized. Seeing my now-deceased parents through the years brought tears to my eyes and seeing our newborn twin babies (who are now 50+) is truly wonderful.

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Karen, We're so grateful for your wonderful review! Knowing our representatives made a positive impact on your experience with us is truly rewarding! Thank you for placing your trust in us to handle your cherished memories!

New York
1 review
0 helpful votes
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I had a great experience with iMemories. I would just give the heads up that if your videos have any mold on them, iMemories can't convert them & they will be shipped back to you. This makes sense, however I didn't realize how many of my videos this included unfortunately! I would love to find a reliable company that could remove the mold for me, I wish iMemories had this service as well! Overall, I 100% recommend this service.

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

HI Alexandra, Thank you for the fantastic review! While mold removal is possible, it is not something that we offer. If you are able to get the tapes cleaned, you can certainly send them back to be processed!

Texas
1 review
0 helpful votes
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Memories
September 10, 2024

The process was so quick and easy. They send you a box that includes bags and packing bubbles and return label. You just box up everything and send it off. You can log in to get updates, but you are also emailed of progress once digitized you can share the website for friends and family to watch at their convenience. You get a free 30 days trial period for this function. Then you can do a monthly or yearly subscription or just download/ copy yourself and forget the subscription.

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Leslie, We appreciate the terrific review! Your support means everything!

Alabama
1 review
0 helpful votes
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Best Investment
September 10, 2024

It is SO amazing to share, laugh and cry together as remember how blessed we are as we watch our videos!

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Thank you for the truly amazing review April! We appreciate that you have trusted us with such precious memories!

Indiana
1 review
0 helpful votes
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Excellent service
September 10, 2024

We have enjoyed watching these old videos very much. The streaming service is excellent on our television. Thank you so much.

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Tim, Thank you for the kind words! We're thrilled to hear you're enjoying streaming your memories using the iMemories app on your TV!

Florida
1 review
0 helpful votes
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Great experience!
September 10, 2024

Great experience! You made it easy. Getting the videos slowly made it less overwhelming.
From start to finish excellent 10 out 10.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Def worth it!
September 10, 2024

I'm just rotating 12x12 albums to be scanned for preservation. Glad I will always have those pictures digitally in case something were to happen to albums. Easy process.

Date of experience: September 10, 2024
Indiana
1 review
0 helpful votes
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Thank you!
September 10, 2024

I was very pleased with iMemories! Very easy, affordable and we have loved watching old videos.

Date of experience: September 10, 2024
Virginia
1 review
0 helpful votes
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No title
September 10, 2024

Thanks I don't want to enter 50 characters. I gave you 5 stars!

Date of experience: September 10, 2024
South Carolina
1 review
0 helpful votes
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Great job
September 10, 2024

I sent old slides and they were converted to digital and they did a great job! I would use again

Date of experience: September 10, 2024
Virginia
1 review
0 helpful votes
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What an awesome company!
September 10, 2024

Working with iMemories was so easy. They sent a pre-labeled box with all the packing materials to send in my home videos. Once they received them, the turnaround time was fairly quick. All my videos were uploaded on an easy to use app. My whole family is able to view them on the app as well. It's amazing. I highly recommend.

Date of experience: September 10, 2024
Louisiana
1 review
0 helpful votes
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I sent 17 VHS tapes to be converted and was charged for converting 17.

However only 11 of the tapes were converted. The others couldn't be converted by you.

I looked at my CC statement and couldn't see where I was refunded for the tapes that were not converted. Customer service later refunded me.

Date of experience: September 10, 2024
Oregon
1 review
0 helpful votes
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Second Time As Good As the First
September 10, 2024

A few years ago I sent a large (1,000+) order of slides to be digitized. Everything went very well, but the order took about 3 weeks to process.
This current order was just a few negatives and an 8mm film from over 60 years ago. I was told this order would take up to 2 weeks, but it was ready in 3-4 days! Access to the images is easy, and I am more than satisfied.

Date of experience: September 10, 2024
Indiana
1 review
0 helpful votes
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Perry's memories
September 10, 2024

Fantastic to get everything in one easy to access place. We all love it. Thanks

Date of experience: September 10, 2024
California
1 review
1 helpful vote
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Slides
September 10, 2024

The slides I sent in were all 50 to 65 years, so maybe that had something to do with the fact that once they were all digitized, the end result was very bright and faded pictures. Almost no detail on many of the slides remained. Also, it would appear that the slides were not even cleaned of dust and hair particles. A little disappointed with the finished product.

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Mark, Thank you for taking the time to leave a review. IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology. When we do the digital conversion for photos, slides and negatives they are dry cleaned (no chemicals), scanned through dust filters and put through a color correction process to help the colors look natural. We can not however correct images that are over/under exposed or have embedded dust and debris. That would be more of a restoration service, which is outside of the digital conversion work we do. We certainly understand you want the best quality capture of your memories. Our team will get the best capture possible based on the condition of the originals. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Arkansas
2 reviews
1 helpful vote
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The digitized memories I received were wonderful to receive and will be cherished. However, I sent 5 video tapes, and clearly marked 3 of them that I wasn't even sure if the tapes were blank, had recordings of TV shows or what. I expected them to quickly review and let me know. They did review them, and charged extra for that quick review, but then still charged me for the complete digitization, though nothing was done. I paid for 5 videos to be digitized. Two were successful. Two were not able to be processed at all, but they still charged me full price. The last one should not have been processed, as it was just recordings of TV shows my children apparently recorded. During their review (which they charged separate for), this should have resulted in no attempt at all to process. So for the full price payment of 5 videos, plus the extra charge for reviewing 3 tapes prior to processing, I received 2 videotapes processed. So not happy and not a good value for the money.

Date of experience: September 10, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Brigitte, Thanks for your feedback. Your order did contain five videotapes. We did a blank tape check, which is $0.99 per tape, and the ones checked all had video footage on them. The digital conversion was done on all five tapes and four videos were uploaded to your account. There was one tape that did not contain any home video. It was all copyrighted recorded TV that by law we can not upload to your account. Since there is an extensive amount of work done with the digital conversion, we do not automatically refund for tapes that have video we can not upload to your account. As a courtesy we will refund you for the digital conversion work on that tape. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Texas
1 review
0 helpful votes
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Walk Down Memory Lane
September 10, 2024

It was really fun to watch my kids who are close to 40 when they were elementary school age. I really liked that they took care and producing the videos that I needed. There was one they couldn't do because of the music that was in it which made me sad because I wasn't trying to monetize the videos, and at the time that they were made, nobody was aware of that there would be a problem. Other than that they made sure I got my originals back. Every thing happened in a timely fashion

Date of experience: September 10, 2024
Tennessee
1 review
0 helpful votes
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X
September 10, 2024

Good conversion to digital. Fast turn around and easy access to website/ app.

Date of experience: September 10, 2024