business logo of iMemories

iMemoriesReviews 11,427

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
Follow Daniel R.
Unfollow Daniel R.
Share Review
Report Review

Maui Now
August 11, 2022

Learning experience in getting to know how the program works. Awesome!

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

Maryland
1 review
0 helpful votes
Follow Kimbra C.
Unfollow Kimbra C.
Share Review
Report Review

Love it!
August 11, 2022

We are loving rewatching old memories! Very happy with how quickly we received our memories and the process was easy and secure. Highly recommend!

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!

New York
1 review
0 helpful votes
Follow Helen H.
Unfollow Helen H.
Share Review
Report Review

Problem Resolved
August 11, 2022

I needed instructions to work on my albums and was given a chance to speak to more than one of your employees. Each one was patient, knowledgeable, and answered my many questions.

Date of experience: August 11, 2022
Illinois
1 review
0 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

Mostly good
August 11, 2022

The time it took to digitize my items once received was fast as expected. The only thing was I was not made aware in any of the research I did that I would be charged to ship my items back to me. I knew I would be charged to ship them to Imemories but not back.
Also some type of estimate for digitize saving options such as flash drive, cloud etc would be helpful prior to ordering the box.

Date of experience: August 11, 2022
Massachusetts
1 review
0 helpful votes
Follow Carin T.
Unfollow Carin T.
Share Review
Report Review

Memories
August 11, 2022

Very efficient and prompt did three batches and all the originals have ben returned too. Will do business with you again and recommend you to others

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the recommendation! Thank you for sharing your experience!

Oregon
1 review
0 helpful votes
Follow Devyn K.
Unfollow Devyn K.
Share Review
Report Review

Overall pleased
August 11, 2022

I was are to view and download my digitized videos.the quality of the videos was not great, but I appreciate what I was able to see.

Date of experience: August 11, 2022
North Carolina
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review

Pleased with the process
August 11, 2022

This was easy to do and I am pleased with the results

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Minnesota
2 reviews
0 helpful votes
Follow Ann V.
Unfollow Ann V.
Share Review
Report Review

4 stars
August 10, 2022

Good, but very expensive. I didn't get the items sent back in time, so had to pay for postage. My son enjoyed it.

Date of experience: August 10, 2022
Florida
1 review
0 helpful votes
Follow Becky U.
Unfollow Becky U.
Share Review
Report Review

Pleasant experience
August 10, 2022

This was a pleasant experience and I'm glad I finally did it.

Date of experience: August 10, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

North Carolina
1 review
0 helpful votes
Follow Lindsey C.
Unfollow Lindsey C.
Share Review
Report Review

Very happy!
August 9, 2022

I got videos back that I haven't seen in 24 years! It was amazing!

Date of experience: August 9, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

California
1 review
0 helpful votes
Follow Dan R.
Unfollow Dan R.
Share Review
Report Review

Home videos
August 9, 2022

Was kept informed throughout the process. Thank You

Date of experience: August 9, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Texas
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

Great Way To Preserve Memories
September 8, 2022

The 8mm tapes from the handheld recorders came out great. I was hoping on the VHS tapes that they would be able to clear up the wavy lines and static. But still love being able to watch them with my family.

Date of experience: August 9, 2022
Georgia
1 review
0 helpful votes
Follow Glenda N.
Unfollow Glenda N.
Share Review
Report Review

Saving Memories
August 8, 2022

Easy and a good turn around. Will send more to be fixed / saved!

Date of experience: August 8, 2022
Sarah F. — iMemories Rep
over a year old

Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Nevada
1 review
0 helpful votes
Follow Virginia T.
Unfollow Virginia T.
Share Review
Report Review

Good
August 8, 2022

It's very confusing, getting so many emails. Pictures came out nice.

Date of experience: August 8, 2022
Georgia
1 review
0 helpful votes
Follow Donna E.
Unfollow Donna E.
Share Review
Report Review

Lost Memories Found
August 8, 2022

Amazing, my kids and I have our loss memories again. Thanks

Date of experience: August 8, 2022
Sarah F. — iMemories Rep
over a year old

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words!

Michigan
1 review
0 helpful votes
Follow John Z.
Unfollow John Z.
Share Review
Report Review

Quick and exactly what I expected
August 7, 2022

My video tapes were received quickly and within a few weeks were available online. The quality was as good as one can get from old VCR tapes, as good or better than when I last played them a decade ago.

Date of experience: August 7, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Minnesota
1 review
0 helpful votes
Follow Kelly Z.
Unfollow Kelly Z.
Share Review
Report Review

Best thing I ever did!
August 7, 2022

IMemories is phenomenal. They are so helpful in helping you decide what and how you want it.
Can't wait to give to our daughter!

Date of experience: August 7, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Utah
1 review
0 helpful votes
Follow Shelly A.
Unfollow Shelly A.
Share Review
Report Review

Great Experience!
August 7, 2022

IMemories did a great job notifying me that my tapes were received and uploaded. It was scary sending my tapes, but I feel very confident in the company and their procedures!

Date of experience: August 7, 2022
New Hampshire
1 review
0 helpful votes
Follow Troy H.
Unfollow Troy H.
Share Review
Report Review

Easy, fast, exciting to revisit all the old memories, I wish I had done this sooner.

Date of experience: August 6, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the fantastic review and are glad we could be of service!

California
1 review
0 helpful votes
Follow Jan R.
Unfollow Jan R.
Share Review
Report Review

Great Service!
August 6, 2022

Very fast, reliable service. Output was fantastic. I liked the little video clips they added in.

Date of experience: August 6, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!