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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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We were quoted an initial price once we received the package. Included in the package was an additional 25%off coupon.
IMemories contacted us after they reviewed the contents on what we sent them and then quoted us a price. This price was 4 times more than the original quoted price. After going back and forth with them, they adjusted the price without the additional 25% off.
These practices did not instill trust with us, especially with handling some of our most trusted memories. We will unfortunately not be using iMemories in the future.
Excellent. Straightforward. Clear. Don't we all want clear simplified communication/process for a service? Imemories nailed it.
I was able to watch videos I haven't seen in decades - some I didn't even remember I had! The communication was great and my items were returned promptly and safely.
We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!
I was happy with the finished project but was a bit mislead by the total cost. Didn't realize the added cost of shipping the videos back and the extra cost of receiving a disc until I had already shipped the videos.
Overall - great. The app itself isn't my favorite - not a lot of options and format of how videos are viewed could use some work. But it's all about the end product and that's stellar! Thank you.
Tried to put code for half off wouldn't accept it so I had to pay full price very disappointed
Hi Brenda, We are sorry to hear you had trouble with your promo code, we are here to help! We see a refund for the 50% off was issued on 8/11/22. Please let us know if we can be of any assistance at 1(800)845-7986.
The experience was fantastic! They sent me a box to safely send my memories to them, within a few days I was able to see the first couple videos online and after a couple weeks they were all online and my originals were being packaged and sent back to me. Overall it was pretty fast and I couldn't be happier.
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Great service, everything worked great except that the video resolution is low
IMemories was fast on shipping and converting my 8mm tapes to digital. I was having difficulty downloading so I called customer service. They were very friendly and helpful. I was on the old website and that is why I was not able to download. It would be nice if they included directions on how to download. I also had a tape that was messed up and they couldn't digitize it but didn't let me know until I called and asked why I was missing one tape. They refunded me for one tape after I asked about it. For the amount of money I spent on this it would be nice to be able to retrieve the movies on the website any time I would like to. But unfortunately you have to buy access to them after one month. I'm glad I finally converted my family video tapes but will do more research for next time.
IMemories is really a fantastic place to bring your memories back to life. My dad is gone but now his memory is back in video. Totally love this!
Thank you for trusting us with such precious memories. We’re thrilled that you were satisfied with our services.
Excellent company, delivered as promised. Great customer service and response to questions. Can't wait to send some more
The employees at iMemories will love to read the kind words you left about their service! We appreciate the great review and look forward to working with you again soon.
My experience with iMemories was predominantly good. The quality of the digital media was great. I appreciate that I could buy shipping materials, however I wish that there were options for the size of the box used. I could have easily shipped my materials in a smaller package which I assume would ultimately save iMemories money. I'm pleased with the quick turnaround after they received my materials but the shipping was slow. For a company that takes dated media formats and converts to digital, I expected more ease of use in their website and user portal. It isn't very intuitive and feels clunky. All in all, I would probably use iMemories again. It was good enough for the price and I'm satisfied.
Great job and service. Quality work. Fast turnaround.
We appreciate the fantastic review! Thank you for taking the time to share your experience.
They transferred my tapes to digital and I was so glad to see all the fun family memories we had forgotten about!
We are so happy that you enjoyed your experience with us! Your feedback is appreciated, and we hope to be of help again soon!
I was very nervous about sending my VHS tapes to Imemories, but I have been wanting to get them converted to digital! Wow, was I impressed with how easy it was! Ordered my box, packed my VHS tapes in the bags and boxed them up, and took the plunge and sent my family memories off! The response was so quick and before I knew it, I was viewing my memories on my phone! It was so exciting to start seeing all those memories with such an easy process! I will definitely be sending more tapes soon! Thank you, Imemories!
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
The was my second time to use the IMemories service! Great service and communication. Nice to be informed about where
My videos were during the shipping process, so I didn't worry about them. Great company!
This is great to hear! Thank you for sharing your experience!
Our VHSs have been put away and have been there. We decided to watch these movies. We where amazed at the memories that haven't been seen. For a long time. When we realized that our family hasn't seen some at all, we. Saw the imemories advertisement. We weren't disappointed. Not only can we watch them, All of our family now has them also. There were pictures of people who had passed away. So glad we went with imemories. We found a couple we hadn't been sent yet but will be sent later.
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
We had several old Betamax tapes and iMemories was able to convert them to digital.
The videos were returned very quickly. Loved seeing the old videos
We are happy to hear it! Thank you for taking the time to leave a review!
I have sent two VHS videos to iMemories in the past few months to be transferred to digital format. Was amazed at the quick reply and process. Received my digital videos and was able to move to flash drives. Reproduction was excellent and process so easy. My original VHS videos were returned, packed perfectly. Price very reasonable. Will definitely use again.
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!