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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Washington
1 review
0 helpful votes
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Works like a charm!
July 30, 2022

Watching old videos on line is my family's favorite entertainment. Thanks so much iMemories!

Date of experience: July 30, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

Texas
1 review
0 helpful votes
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Very Professional
July 30, 2022

Very professional. I was glad to get the discount code in my e mail before I placed my order so I was happy with the price.

Date of experience: July 30, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! Your feedback is appreciated, and we hope to be of help again soon!

California
1 review
0 helpful votes
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Reliving precious memories
July 30, 2022

I found all of my son's high school football videos after thinking they have been lost for the last 20 years! I sent them into imemories and converted them and gave them to my son on his 40 th birthday!
He was so surprised and touched, even got a little choked up! The vidoes look even clearer than they did on the tape!
Great quality and a wonderful service!

Thank you!

Date of experience: July 30, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Utah
1 review
0 helpful votes
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Best of memories
July 30, 2022

Very happy with the company. It was easy to pack and sent off my tapes and pictures. The digitized results came back very qiickly. It was alot of fun work to review and edit every thing. We were very happy with the final edited version. When we called with questions, each person we talked to was very friendly and helpful. Loved the entire process.

Date of experience: July 30, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.

Minnesota
1 review
0 helpful votes
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Surprised
July 29, 2022

This service was much better than I expected. Packing box and materials arrived quickly, easy to package and mail my media, and finished product was completed and original materials were returned in a very short time. I have recommended this to others.

Date of experience: July 29, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

California
1 review
0 helpful votes
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Fast and easy
July 29, 2022

Everything worked out. We placed the orders, got our DVDs, got originals back safely, and are paying for the Cloud for the next year so we can order more for family. Thanks!

Date of experience: July 29, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Utah
1 review
0 helpful votes
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Convert dvd into digital
July 28, 2022

Fast and easy process. I liked that an actual person called me to confirm the order and what i wanted. Results were great!

Date of experience: July 28, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

Florida
1 review
0 helpful votes
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Happy to see my videos again
July 28, 2022

After years of not knowing what to do Imemories was a so easy and fast way to finally convert my old movies!

Date of experience: July 28, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Barbados
2 reviews
0 helpful votes
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Happy memories
July 28, 2022

The entire experience was great. I talked to customer service and was helped promptly. I received my items in a timely manner, ad the same way I sent them. It was great to view my home movies online after not seeing them from years. Thank you.

Date of experience: July 28, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Pennsylvania
1 review
0 helpful votes
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My Review
July 28, 2022

Excellent. Fast and reliable service. Very satisfied.

Date of experience: July 28, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the fantastic review and are glad we could be of service!

Florida
1 review
0 helpful votes
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Happy with order
July 26, 2022

I was able to get help and information easily.
I was pleased to also get my old films back. I haven't tried the digital usb yet. Hope it works. I sent in more film last week but I haven't heard anything back yet that iMemories has received them. I dropped it off at Walgreens.

Date of experience: July 26, 2022
Sarah F. — iMemories Rep
over a year old

Thanks for the great feedback and helpful review! We appreciate it!

New Jersey
1 review
0 helpful votes
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Oldani family pictures
July 25, 2022

They were very fast doing all 9 tubes of slides. They were returned quickly.

Date of experience: July 25, 2022
Washington
1 review
0 helpful votes
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So easy!
July 25, 2022

I've been wanting to tackle this task for a very long time. Once I found iMemories it was a breeze!
They sent me a large box to wrap my VHS, 8mm tapes and slides into securely.
They provided great communication thru-out the entire process. Short wait times and friendly customer service reps.
They return all items promptly once the digitizing process is complete. I can view everything on my smart tv, ipad, computer and phone.
I can also share with distant family/friends. Plus they provide icloud storage which is an added bonus.
Family view night was a blast!
Thanks iMemories for this wonderful service...

Date of experience: July 25, 2022
Sarah F. — iMemories Rep
over a year old

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words!

Texas
1 review
0 helpful votes
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Satisfied customer
July 24, 2022

I was so excited to see the videos of my family from years ago. They did an amazing job of converting the tapes to digital video.

Date of experience: July 24, 2022
Sarah F. — iMemories Rep
over a year old

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Georgia
1 review
0 helpful votes
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Process is Easy
July 24, 2022

Memories has been more than helpful assisting in this new process. For me it's been a long process, but as soon as I spoke with them confidence went up and we got it done. Videos from VHS are wonderful!

Date of experience: July 24, 2022
Sarah F. — iMemories Rep
over a year old

We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.

California
2 reviews
2 helpful votes
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Look at the reviews on Yelp. My problems were the same. Proceed with caution and be prepared to pay!

Date of experience: July 23, 2022
Tennessee
1 review
1 helpful vote
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Videos were great
August 22, 2022

I've thoroughly enjoyed looking at my memories from so long ago. A little disappointed that after the great expense of having them converted I don't get unlimited access without trying to find a way to download them all which is quite difficult. I feel like for the cost I should be able to access them on the account indefinitely.

Date of experience: July 23, 2022
Georgia
1 review
0 helpful votes
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Imemories experience
July 23, 2022

Imemories made it super easy to view our precious memories. Not all videos were converted, so if they had errors I wish they would have told us.

Date of experience: July 23, 2022
Alabama
1 review
0 helpful votes
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Videos and photos
July 22, 2022

So easy and fast turnaround. I love being able to bring old memories up to date.

Date of experience: July 22, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for the feedback! We’re delighted to hear about your recent experience with us!

Washington
1 review
0 helpful votes
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Cherished Memories
July 22, 2022

It was so good and sometimes hard to watch my memories, but so worth it! I'm great full to have them.

Date of experience: July 22, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for trusting us with such precious memories. We’re very happy to hear that we met your expectations!