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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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I was expecting to get an USB from you with my memories on my order. As I was not happy I let the company know about my issues. They immediately reached me out and answered all my questions. I am very happy with my memories to share with family and friends!
I wish you gave more of a period to review online without paying like 3 months. $1000 in and I have 30 days free online service and that was with 50% coupon.
I never have done business with this company before. Safe to say, I will do so in the future. Great conversation work and the VHS tape I wanted converted, was completed very swiftly and in great quality. 10/10 work. Will recommend this company to other people in the future. Highly recommended.
We’re delighted to hear about your recent experience with us! We appreciate the great review and look forward to working with you again soon.
We are happy to hear it! Thank you for taking the time to share your experience!
The process of sending my VHS tapes was easy and they were converted to digital with little wait time. Viewing the digital was not as easy but the clarity of the video was not very good. When you watched VHS tapes there was a 'tracking' button to allow you to adjust the wavy movement of the video but these digital videos distort the view and there is no way to correct the issue making it irritable to watch the videos. I had 14 VHS tape converted and at this point I'm just satisfied that I have an alternate way of watching them.
We had a great experience with iMemories - they had our videos uploaded and labeled super fast and we can now access all of them on the fly via the iMemories app. It's been so special and fun to watch videos that we havent seen in 20+ years.
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Process went smooth and all questions /concerns were answered.
We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!
I almost feel as if I was a victim of a scam. I'm not technology savvy so didn't understand some of the jargon in the ads. I can't believe that of the videos I sent in there was 5 minutes worth of film on each one. I know they had to be much longer than that. But how do I prove it. Also there's two home movies missing when I got the originals back. If I had gotten back what I thought I was going to get back and could edit it the way I thought I would be able to it would have been way more than worth it. But little snippets from the film rolls here and there, well it's not anywhere near worth what I paid. I would have done more films each month until I got everything transferred over but there's other places that are cheaper and I'm going to look into the other places. Sorry Imemories, I was just very disappointed.
Hi Cathie, It has been great working with you over the last couple months! I am happy I could discuss and help with your concerns on film run time, and online editing capabilities. We have also extended your online access a few times so you would have more time to view, edit, and download your media. Please continue to reach out with any questions and I will be happy to help!
The experience was seamless, professional and the quality of the work was very good.
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.
Many thanks for taking the time to share your feedback with us. We look forward to working with you again!
Great experience. I memories made the process easy.
Timely responses and helpful personnel.
We are happy to hear it! Thank you for taking the time to leave a review!
I would like to order usb, how can I do that? This experience is confusing?
Heartwarming heartwarming heartwarming heartwarming heartwarming heartwarming
This is great to hear! Thank you for sharing your experience!
Easy to access website and services, shipping to and from well packaged and safe, conversion to digital format was awesome. Just sent in my second order.
This is great to hear! Thank you for sharing your experience!
Using iMemories is so easy! Love using the cloud like service and everything is easy to download. Great quality and quick too.
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
The experience was perfect from start to finish. My parents passed away in February 2022, so to have the peace of mind that I have some of our memories preserved are PRICELESS! Thank you I memories!
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.
All good but I was only able to share 2 vidoes, now I am not able to do that. Apparently I only had 2 more weeks to figure it out and I had to pay more money to keep them in the cloud.
Don't get me wrong, the videos were great, Just the stress of figuring out what to do with them from this point and then having to spend more money. I work full time and it is summer time. This has just been a stressful process for me.
Hi Kelli, Thank you for sharing this feedback with us. We have live support to help with every aspect of the website! We have called and will send an email over to see how we can help with sharing, and go over options for how to keep your media stored.
Very fast turn around. Very easy to order. I will tell all my friends about iMemories.
We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words!
This process was so easy! AND my original slides came back quickly and safely!
So happy I chose to do this to preserve my childhood memories!
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the great feedback and helpful review!