From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The Representative was very helpful. My tapes were complete in a timely manner. I would recommend this service to everyone.
I was a little concerned about sending 60+ YO slides through FedEx but everything went just as advertised. Very satisfied.
I'm extremely satisfied with iMemories in terms of the responsibility, the care, the thoroughness, and the ability to make sure that our family memories are preserved for generations to come. I highly recommend this service!
I sent both my VCR tapes and CDs with pictures of myself and my wife to IMemories to get digitalized. My wife passed away in October 2023 so these were very special memories I have/had with her. The outcome was beyond my expectations. It was totally seamless and now her memory will live with me forever.
IMemories was easy to use. My items were digitized quickly and then returned to me quickly. They communicate regularly in emails explaining cloud membership, how to download and share and asking if I have questions. Highly recommend using them.
Happy with dealing with Imemories except they told me they will return my tapes back to me but never told me that it will cost me $23 around for it.
Everything is been fantastic I'm so glad I've done this I just sent my next box of tapes to be digitised very smooth very easy affordable
It was okay. It was fast just wish they would have answered my email
We sent some very old 8 mm's with not much confidence they would come through. IMemories did a great job digitalizing them and there was still colors in the flowers!
Very good service and quality, i was very happy with the outcome. Would use them again
No issues. Over all a pleasant experience, without complications
The real that I sent in was older. However, they were able to pull the video off of it and return the real in the same shape. I highly recommend them!
IMemories made it so easy to box up my memories trapped on vhs and dvd and ship them for free. Then, it only took a few weeks for my memories to be uploaded for my viewing!
We sent in all the film and video tape we could find. Film dating back to the early 1960'S
The Imemories app for android is very poorly built. I find the entire business model confusing and disappointing.
Hi Gerald, Thank you for your feedback. We apologize for the inconvenience with the Android app. We are aware there is an issue with the Download option since the Android 14 update. We are working to get this resolved as quickly as possible. In the meantime you can log into the website at my.imemories.com on your mobile device to download your memories. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Excellent job Very satisfied with Memories, they were easy to reach very polite and helpful.
Great experience. I had 14 vcr tapes, many of my children growing up and our wedding. Great to share!
Everything went great, no complaints. The service was great and they seemed to treat all my material with great care.
Awesome job from iMemories! I had no issues during the process.
Turned out ok. Slides were very old. Glad to have a backup from the originals.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Phyllis, Thank you for your feedback. We apologize you didn't receive a response. We do our best to answer all emails within 24-48 hours. We are not seeing that we received an email from the email address connected to your order. If there is something we can answer for you, please do not hesitate to reach out and discuss this with us at 1(800)845-7986.