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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews
New York
1 review
0 helpful votes
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Memories
September 18, 2024

Great experience. Very efficient and safe. I enjoyed watching my videos and being able to get everything very fast.

Date of experience: September 18, 2024
Texas
2 reviews
0 helpful votes
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Excellent experience!
September 18, 2024

My experience was great! I had studied multiple companies and saw that iMemories' track record and information were the best. I called several times before ordering and ALWAYS received helpful information. Shipping, tracking, and the process to digitize were all kept to the expected schedule. I am very pleased and currently am enjoying seeing family movies not seen for 50 years! Edit options are clear online and I expect to be able to combine sections eventually on a flash drive. Lorraine was the person I always spoke with. She's awesome! Highly recommend!

Date of experience: September 18, 2024
Massachusetts
1 review
0 helpful votes
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Excellent job!
September 18, 2024

Thank you for my memories! Awesome work! Highly recommend.

Date of experience: September 18, 2024
California
1 review
0 helpful votes
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Very Easy
September 18, 2024

I have been wanting to digitize my videos for years. This was so easy and not expensive that I finally got it done. Thanks for the memories!

Date of experience: September 18, 2024
Massachusetts
1 review
0 helpful votes
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So much fun!
September 18, 2024

I hadn't seen these videos in twenty-five years. When camcorders came out, I chose the Hi-8 formula. That did not become the standard. And when my camcorder died, I could no longer watch them. IMemories converted them easily. I liked the box I night from them to mail the tapes (with prepaid label). I liked how the videos appeared via a link in email as they were ready. And they are so easy to share with people.

Date of experience: September 18, 2024
Texas
1 review
0 helpful votes
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I had small VHS tapes I could not view. As it turns out, the quality of our tapes was not very good, so of course the digital transfer is not as good as we had hoped. I don't think IMemories is responsible for this, but it makes the result somewhat disappointing. Know the quality of your tapes, etc. before you send then in.

Date of experience: September 18, 2024
Florida
1 review
0 helpful votes
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I've always been happy with imemories!
September 18, 2024

Everything is done in a timely manner. I'm always satisfied with the service.

Date of experience: September 18, 2024
Arkansas
2 reviews
0 helpful votes
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My children, now adults, enjoyed the videos.
September 18, 2024

The mailing process was easier than I'd imagined. I have also received the original items back.

Date of experience: September 18, 2024
New York
1 review
0 helpful votes
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Wish it was cheaper and faster
September 18, 2024

I paid over $400 and the upload quality was not great. Beginning of each video had a short snippet of another video I have seen this in a few of my videos. I have to send an email to get these fixed. The cost is high but I needed it done. Also, having to pay for keeping them in a site is also a bummer.

Date of experience: September 18, 2024
Stacey S. — iMemories Rep
10 months ago

Hi Sheila, Thanks for your feedback. The issue you are seeing with the video clips is a glitch in the website. That short clip you see at the beginning is not on the actual video. If you download it or save it on DVDs/USB drive you would not see that issue. This does only happens occasionally and is something our team is looking in to. The iMemories cloud storage subscription is optional. It is one of the four ways all customers have save their memories. We would be more than happy to go over all the options with you, so you can save your memories in the way that suits you best! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Tennessee
1 review
0 helpful votes
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Family memories brought back to life!
September 18, 2024

Everything went as explained. Memories have been shared with family members near and far! We will be converting more media soon!

Date of experience: September 18, 2024
Michigan
1 review
0 helpful votes
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Not what I thought I'd get
September 18, 2024

I sent ( and paid for) two tapes for digitizing. One couldn't be done because it was copyrighted (it was a tape of my son's first college basketball game that was televized). So, they returned the tape, but I was not given a refund for that one, because of what they "had to do"... I didn't see anything on their website to indicate that tape would not be able to be done, either. I will not recommend this
Company to anyone.

Date of experience: September 18, 2024
Stacey S. — iMemories Rep
10 months ago

Hi Dorothy, Thank you for taking the time to leave a review. We do make note on our website and in the Starter Guide included inside the Safeship Kit, that we can not process any copyrighted material. The digital conversion work is done on the tapes, so we do not automatically refund. You were given a refund in August for that tape. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Virginia
1 review
0 helpful votes
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I'm very pleased with my iMemories experience.
September 18, 2024

I am excited to finish reviewing and seeing the memories that were digitized for us. The video quality is more than I expected. I wasn't sure how the video tape would hold up over the years, but the results were amazing. The audio quality was equally sharp and clear. I'm very pleased and grateful for the results, Thank you, iMemories!

Date of experience: September 18, 2024
California
1 review
0 helpful votes
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Digital Photos from Negatives
September 18, 2024

The only issue I had was that the negatives weren't adequately clean of dirt, hairs & dust prior to digitization. I had to do a bit of editing to delete unwanted marks from the digital photo to make them acceptable. Please spend more time to make the negative particle free before digitizing.

Date of experience: September 18, 2024
Arizona
2 reviews
0 helpful votes
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Great Service, Highly Recommended
September 18, 2024

This is the 2nd time I've used your services and both times my films came back wonderfully. I do wish you had a decent hosting service, but you do allow to download our films and/or pictures. Just loaded them all into Plex and watched them on my 55 inch TV. Thank you!

Date of experience: September 18, 2024
Alaska
1 review
0 helpful votes
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Good
September 18, 2024

Good!
Waiting to convert to thumb drives as soon as possible!?

Date of experience: September 18, 2024
Stacey S. — iMemories Rep
10 months ago

Hi John, Thank you for taking the time to comment! You can absolutely save everything to a USB drive as soon as the digital conversion work is complete!

Washington
1 review
0 helpful votes
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Very pleased
September 18, 2024

Great process and product. Customer service is great and reliable.

Date of experience: September 18, 2024
Arizona
2 reviews
0 helpful votes
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I had 4 VHS tapes from 1993-1996 from my old high school marching band years, and from my All State concert my senior year that I needed to convert to digital media before the VHS tapes physically deteriorated, and I also don't have a VCR to watch the tapes. The online order process was easy, and the prices were more than fair because of a sale that was happening. They sent a very sturdy and scure shipping box where I could securely send in my tapes. It took a few weeks to process the order, but that is ok because they actually have quality controls to make sure you get the best available product. Their website also allows you to check on the status so you know what's going on the entire time. Watching the tapes was amazingly nostalgic and reminded me of how old I really am.
Only 3 out of the 4 tapes were converted because I guess the 4th tape has some sort of copyright on it. They make you pay for the tapes as soon as you ship the order which is also fair. The only negative ding that I give them is that even though I paid for 4 tapes to be converted, I only had 3 tapes actually processed. I had to actually message their customer service to inquire and ask if I was going to get a refund for the 4th tape because it was not converted. The customer service person made it sound like it was an inconvenience, and that they do not normally process refunds because of the work they put in. Um...what work...you didn't covert my 4th tape, and that's what I paid for. "We normally don't do this, but I'll refund it this time." That slighly irked me, but the rest of the experience and having the other 3 videos converted made up for that minor hiccup.

Date of experience: September 18, 2024
Oregon
1 review
0 helpful votes
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A bit disappointed
September 18, 2024

I had three videos that weren't digitized supposedly due to copyright…. But the copyright had long expired and I had a release anyway. So I am very disappointed

Date of experience: September 18, 2024
Stacey S. — iMemories Rep
10 months ago

Hi Janet, Thanks for your feedback. By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. Copyright laws are in effect for 70 years. The tapes we received were all copyrighted recorded TV shows. If there was something that you are able to get a signed release form for we could certainly process the video and upload it to your account. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Pennsylvania
1 review
0 helpful votes
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Great Service and Process
September 18, 2024

I was very worried about sending in the videotapes that I had been keeping for over 20 years. But the iMemories process was easy and they did the conversion and sent back my films in a very timely manner. I would highly recommend their service.

Date of experience: September 18, 2024
New York
2 reviews
2 helpful votes
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All of those crazy home movies that my dad was always taking - and we were always complaining about - are now giving us an incredible look back at our lives as kids in Ohio. IMemories made it insanely easy. Customer service and the digitization itself is excellent. I highly recommend to all!

Date of experience: September 18, 2024