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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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Colorado
1 review
0 helpful votes
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Great job
September 9, 2022

I was very happy with the quality and timely manner of receiving my videos.

Date of experience: September 9, 2022
Florida
1 review
0 helpful votes
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Home videos rip
September 9, 2022

Process was smooth and quick. Just wish the quality on the video files was higher. Used a similar tape converting service over a decade ago on some of the same tapes and those looked higher resolution with less file compression.

Date of experience: September 9, 2022
New Hampshire
1 review
0 helpful votes
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My home movies
September 9, 2022

Im very happy tohave those home movies that are from the seventies eighties to 2009 but my very old fifties that i sent didnt come out too well i do have the original eight mm reel to reel that im hoping ro send you

Date of experience: September 9, 2022
New York
1 review
1 helpful vote
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As advertised
October 9, 2022

Digitizing was fine. Not very upscaled as promised, but glad to have the files. Very confusing website because I wanted DVDs too, but gave up trying to figure out how to add that option (also the DVD add was so expensive -- I know how cheap DVD-Rs are, and there's no way it needs to be that much extra. I understand there's an extra charge for time/labor/profit, but it was excessive).

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
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Imemories
September 9, 2022

The experience was easy and seamless. They send you the box and label, fill it up and ship it back. I even forgot my password and the customer support was amazing and quick to help.

Date of experience: September 9, 2022
Rhode Island
1 review
0 helpful votes
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Family video transfer
September 9, 2022

Our experience with iMemories was excellent. Service was very fast and secure. I will recommend to all my friends and family.

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
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Imemories digital
September 8, 2022

I have received my originals back and I can view my videos online. They look great! Very pleased!

Date of experience: September 8, 2022
Pennsylvania
1 review
0 helpful votes
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Love! Love! Love!
September 8, 2022

Thanks for taking the stress out of converting all of these tapes to something we can actually watch now that videorecorders are not "the thing". I hadn't watched these in years, and now that the videos are super accessible, I will get to enjoy them. I am so happy I did this and I wish I would have done it much sooner. Thank you! It is pricey, but trust me, it is worth the money.

Date of experience: September 8, 2022
Montana
2 reviews
0 helpful votes
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Don't hesitate
September 8, 2022

I sat on my old 8mm home video tapes for far too long. Once they were converted (rather quickly, I will add) I binge watched them like a Netflix series.

So thankful for the ease of iMemories to help preserve these precious memories so they can actually be watched and shared instead of sitting in a box. Worth every penny.

Date of experience: September 8, 2022
Florida
1 review
0 helpful votes
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Wonderful service!
September 8, 2022

I had videos of both of my children's births converted, and I am so glad I did! Worth every penny.

Date of experience: September 8, 2022
Oregon
2 reviews
0 helpful votes
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Great service, Great Result
September 7, 2022

Service was fast and the results exceeded my expectations. I have more items for them to work on.

Date of experience: September 7, 2022
Ohio
1 review
0 helpful votes
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Everything went perfectly!
September 7, 2022

Communication and delivery were without any complications

Date of experience: September 7, 2022
Maine
1 review
0 helpful votes
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A perfect order so happy
September 7, 2022

The best to sit back an watch my memory of days gone by. My oldest granddaughter was just 1 an is know 22. Just so precious. Make me cry to see all those that have passed an hear them. Brings them so close I can all most feel them again. Working on next order of old tapes.

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Date of experience: September 7, 2022
Texas
1 review
0 helpful votes
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Happy memories
September 7, 2022

Easy process, great results! When I did have questions they responded quickly.

Date of experience: September 7, 2022
Minnesota
1 review
0 helpful votes
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Converted tapes and Videos
September 7, 2022

I'm so thrilled how my videos turned out! Love seeing all the old memories from the past. It's fun to share with my family seeing our Dad now that he's passed away. Awesome experience!

Date of experience: September 7, 2022
California
2 reviews
0 helpful votes
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Great service, excellent in fast shipping and receiving. Affordable, no hassle!

Date of experience: September 6, 2022
Ohio
1 review
0 helpful votes
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Love my digital memories.
September 6, 2022

Love the process and results. Our family has greatly enjoyed the movies.

Date of experience: September 6, 2022
Florida
1 review
0 helpful votes
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Grainy and Dark
October 6, 2022

Not pleased with the production outcome. I expected clear, easy to see videos. Most of them are too dark to see. Very disappointed. Very slow to access site, maybe poor signal from satellite

Date of experience: September 6, 2022
Heather P. — iMemories Rep
over a year old

Hi Camille, It was great speaking with you today! As discussed many of your videos have great lighting and things are clear, but for videos recorded in low light environments we cannot lighten them (this would make dark spaces look gray and grainy). We were able to get you logged in to see the videos, if you need any assistance at all we are available at 1(800)845-7986.

Virginia
1 review
0 helpful votes
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Well worth the effort!
September 6, 2022

Excellent. I have used iMemories twice now. I have found the service to be quick, efficient and responsive. I love being able to watch our old family movies on line and also being able easily to share them. After I received my first order, there were a couple that needed some editing and iMemories quickly responded. I am a very satisfied customer.

Date of experience: September 6, 2022
California
2 reviews
1 helpful vote
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IMemories makes the process simple. It's website is great and easy to use. Definitely recommend..

Date of experience: September 5, 2022