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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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South Carolina
1 review
0 helpful votes
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Great job with videos
June 25, 2023

Easy shipping process, fast service. Great job viewing

Date of experience: June 25, 2023
New York
1 review
0 helpful votes
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Perfect
June 25, 2023

Now I can see my memories whenever I want easily and conveniently

Date of experience: June 25, 2023
Louisiana
1 review
0 helpful votes
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Great customer service!
June 25, 2023

Customer service and communication has been great. Some tapes had tracking that weren't adjusted. Upon emailing the company, I got a quick response and they said they would review and correct the files requested. One tape was supposed to be our daughter's wedding, but they found 45 seconds of setting up only that still costs $14.99.

Date of experience: June 25, 2023
Georgia
1 review
0 helpful votes
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I converted 18 Hi-8 cassettes to digital and have them on your cloud service. I had been unable to view these tapes for 20 years because the Sony HI-8 cam died and all the Ebay replacements I tried were worthless. With your service I now have access to them again. My mother and father passed away 25 and 22 years ago, I never thought I'd hear their voices again this side of the next life. I don't know if more tears were shed over that or the clips of my two year-old son chattering away as he chased his cat all around the room. This has really improved my outlook on life quite a bit. Thanks

Date of experience: June 24, 2023
District of Columbia
1 review
0 helpful votes
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Nothing
June 24, 2023

It was good, but too expensive.

Could have been cheaper

Date of experience: June 24, 2023
Louisiana
1 review
1 helpful vote
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Easy process. Helpful telephone advisors. I will use iMemories again.

Date of experience: June 24, 2023
Pennsylvania
1 review
0 helpful votes
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Happy
June 24, 2023

Very happy, satisfied and impressed with over all efficacy

Date of experience: June 24, 2023
Washington
1 review
0 helpful votes
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Family Memories
June 24, 2023

The video we converted was of family home/travel experiences all of which were about 70 years in the past (early 50s). Having a chance to see these and share them with younger generations was wonderful.

Date of experience: June 24, 2023
Maryland
1 review
0 helpful votes
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Thanks
June 24, 2023

Good love having the pics and videos on my phone that I can show to family and friends

Date of experience: June 24, 2023
Arizona
1 review
0 helpful votes
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Family Photos
June 24, 2023

IMemories were able to pull all my parent slides into photos for me and my sisters. It was a wonderful trip down memory lane and I was able to share those with my family. The only thing that didn't come out very well. Were some photos from the early 1950s.

Date of experience: June 24, 2023
California
1 review
0 helpful votes
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Daughters videos
June 24, 2023

I'm very happy with the overall experience and quality of IMemories! I have to say I was so freaked out to send all my tapes out but in the end I'm so glad I did it! I can now rest assured I have all my videos converted and have peace of mind. The quality is very good and the process didn't take near as long as I thought it would! Thanks for a great experience IMemories!

Date of experience: June 24, 2023
New York
1 review
0 helpful votes
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Worth the investment
June 24, 2023

Being able to watch the old VCR tapes of my kids digitally is priceless. They are in their early 30's now and we are really enjoying reliving the memories!

Date of experience: June 24, 2023
New Jersey
2 reviews
0 helpful votes
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Wonderful service!
June 24, 2023

I couldn't be happier with the level of service from iMemories! I submitted 49 mini videos and in no time I received an email that they were ready. Video quality is great and my family is so happy. They also did a great job packing up my originals and returning them safely. The process was so easy - I highly recommend!

Date of experience: June 24, 2023
New York
1 review
0 helpful votes
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The Medicine of Memory
June 24, 2023

My mom suffered a stroke in November 2020. The impact of it as left her mostly homebound with my dad as her caretaker. Recently many of her relatives and friends have fallen I'll and/or passed away, and my mom has been feeling increasingly lonely. Receiving iMemories has brought my parents so much joy, and they often watch these recordings---which they haven't seen in decades---together. What was especially magical was seeing their reaction to viewing the film of their wedding. They were married in 1982, and a friend recorded pieces of the event with whatever type of filming device was used before camcorders. I was amazed that iMemories was able to take this old spool of film and digitize it. This experience has been a highlight in an otherwise dark time in my parents' lives.

Date of experience: June 24, 2023
Texas
1 review
0 helpful votes
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Good
July 24, 2023

Overall nice to have digitized…quality of videos had static lines and voice issues on half of the videos.

Date of experience: June 24, 2023
New York
1 review
0 helpful votes
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Old memories come to life
June 23, 2023

Ordering was easy and delivery time was as promised. The only issue I have is that I was not aware that in order to maintain these images I needed to purchase Imemories Cloud to store them. I feel this to be misleading and false advertising.

Date of experience: June 23, 2023
California
1 review
0 helpful votes
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Amazing!
June 23, 2023

This was worth every penny. Memories of my dad right after he passed gave me comfort and helped me restore memories with my family. I'll forever cherish these moments and am so grateful I can keep his memory alive.

Date of experience: June 23, 2023
California
1 review
0 helpful votes
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I love it
June 23, 2023

All the movies look great… I'm so happy to be able to watch them again

Date of experience: June 23, 2023
California
1 review
0 helpful votes
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NA
June 23, 2023

My wedding video was unable to be converted. My only negative experience. Overall I'm relatively satisfied

Date of experience: June 23, 2023
Alaska
2 reviews
0 helpful votes
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Saved them!
June 23, 2023

Thank you for preserving my memories. The video tapes are old and starting to deteriorate. Thanks to iMemories they have been digitized and I can share them with my children.

Date of experience: June 23, 2023