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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Illinois
1 review
0 helpful votes
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Easy and as Expected
July 6, 2023

I packed up my 8 mm, videos, and video camera recordings - all from years past - in the boxes provided by iMemories. Dropped them off at the local Mailboxes and Parcel Depot; waited for email from iMemories for progress on my order or used the app to find out progress. My original movies, etc. and DVDs that I ordered were returned in a timely manner. So excited to watch! Gave me and others great pleasure to watch. I have the "share" option and have the videos on line in the app, as well. IMemories comes through with all they say they will do. The finished product is great!

Date of experience: July 6, 2023
Indiana
1 review
0 helpful votes
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Easy
July 6, 2023

The service is really convenient and worked great. The whole process is a breeze and the videos extracted from the VHS tapes are wonderful.

Date of experience: July 6, 2023
South Carolina
1 review
0 helpful votes
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Wonderful experience
July 6, 2023

I cannot express in words how pleased I was with the service Imemories provided. They were able to digitize old home movies that the "other company" could or would not. Their services was prompt, their digitized videos are fabulous and the joy it brought to my heart, just watching the first one, was worth every dollar spent (and more). The videos are easy to share with family and my kids (all grown up now) have spent hours watching and just love them. I had a question with my order and they responded to me within the hour with a solution based on my satisfaction. I am so happy that I had this done! I would highly recommend anyone who has old home videos to get this done. There is nothing like hearing voices and laughter of family and friends from long ago.

Date of experience: July 6, 2023
California
1 review
0 helpful votes
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My memories
July 6, 2023

I enjoyed seeing family both young and old.
However I misunderstood how I would receive
Them I thought they would be on cd not viewable on the phone. I would like to have them put on them but don't know how to order.
I still have not received my originals. Thank you

Date of experience: July 6, 2023
District of Columbia
1 review
0 helpful votes
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Great service friendly agents
July 6, 2023

When I messaged iMemories about a billing issue that was my own doing, they were very helpful. They fixed the issue right away. Great job doing the digitizing as well. Well done iMemories!

Date of experience: July 6, 2023
Georgia
2 reviews
0 helpful votes
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Thank you Thank you
July 6, 2023

I had sent my vhs-c tapes in to Imemories after reading the great reviews. My tapes were in very bad condition. But it had an important vacation trip from back in the early 90's. It was the last time we were on vacation with my wife's parents. Her parents are now deceased so this is a memory she wanted to cherish. Imemories did a fantastic job restoring the video to the best of their ability and we now have the video back and downloaded digitally forever to keep. Thank you Imemories we are forever grateful.

Date of experience: July 6, 2023
Maryland
1 review
0 helpful votes
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Did exactly what I wanted
July 6, 2023

Sent them 19 vhs. They put online. I downloaded to a flash drive. They sent my tapes back. Exactly what I needed.

Date of experience: July 6, 2023
Massachusetts
1 review
0 helpful votes
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Old 8 mm movies
July 6, 2023

I am very pleased with the quality of the 8 mm movies from over 40 years ago that I received from iMemories! Brought back many memories and now those memories can be shared with others.

Date of experience: July 6, 2023
Florida
1 review
0 helpful votes
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Great job!
July 6, 2023

Great Job! I am very happy with my order and I will definitely use them again

Date of experience: July 6, 2023
New York
1 review
0 helpful votes
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Good for what they are
July 6, 2023

Overall a good service that does what they promise at a decent price. I misunderstood some of the "rules" and a couple of my videos could not be converted. With a single email to customer service that share of my charge was refunded. I just wish their disclosures were a little more clear so I didn't bother sending those in the first place.

Date of experience: July 6, 2023
Virginia
1 review
0 helpful votes
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I sent my video tapes without knowing anything about I-memories using blind faith. I was satisfied that the process was done in as promised. My daughter will now be sending her tapes to be digitized.
Thank you for the opportunity to preserve these memories.

Date of experience: July 6, 2023
New York
1 review
0 helpful votes
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Curran photos
August 4, 2023

Very unhappy with the experience. Would not recommend to others!

Date of experience: July 5, 2023
Heather P. — iMemories Rep
over a year old

Hi Hilda, Thank you for working with us to help make things right! As discussed we've sent DVDs of your media. Please let us know if there is anything we can do to help at 1(800)845-7986.

South Carolina
1 review
0 helpful votes
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Janis T. Scriven
July 5, 2023

The process was simple and the outcome was fabulous.
The process was done in a timely manner.
Really enjoyed the picture quality of the digital results.

Date of experience: July 5, 2023
Indiana
1 review
0 helpful votes
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Great experience!
July 5, 2023

The ordering process was easy and the end result is fantastic! I'm thrilled to see photos of my mom and dad's wedding and of relatives now long gone.
I emailed questions to Customer Service a couple of times and got immediate and accurate replies. Absolutely a great experience all around!

Date of experience: July 5, 2023
Colorado
2 reviews
0 helpful votes
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NO AUDIO!
August 4, 2023

The small tape of husband's memorial has no audio... where is the sound?

Date of experience: July 5, 2023
Heather P. — iMemories Rep
over a year old

Hi Kathy, We see the tape was reviewed and audio was obtained! Please reach out if we can be of any assistance at 1(800)845-7986.

Oregon
1 review
0 helpful votes
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I thought the pricing was a bit high but I am satisfied with the end results

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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Love It!
July 5, 2023

Service was great and the videos came out amazing. We will Definitely send the rest of our tapes!

Date of experience: July 5, 2023
Florida
1 review
0 helpful votes
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Redo of digitization
July 5, 2023

The digitization came out perfect. I was afraid that the original video tape had deteriorated such that I would not be able to have a digital copy. Thank you for redoing it knowing that the original digitization had been unsuccessful.

Date of experience: July 5, 2023
Arkansas
1 review
0 helpful votes
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Not satisfied
August 4, 2023

I will be calling and speaking to someone directly.

Date of experience: July 5, 2023
Ohio
2 reviews
0 helpful votes
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Priceless!
July 5, 2023

The most recent round I had sent in to be digitized are 60 65 years old. To see my grand parents and my dad and aunts so young, ahhhh my heart, priceless!

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Date of experience: July 5, 2023