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iMemoriesReviews 3,127

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,877
value
155
shipping
153
returns
80
quality
6,282
This company responds to reviews on average within 1 day

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7,376 reviews

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Florida
1 review
0 helpful votes
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Hutchins
March 5, 2021

Still have not been able to download certain videos. Directions from iMemories don't work on my MacBook.

Date of experience: March 1, 2021
Florida
1 review
0 helpful votes
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From attic to computer
May 5, 2021

Had all our old (50+ years) videos and slides converted to digital formatted as they were starting to degrade from age. Very satisfied with the conversion process. Now we can share our family memories with all members of our family. Well worth the cost.

Date of experience: March 1, 2021
Ohio
1 review
0 helpful votes
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Family Videos
March 30, 2021

Video quality was not near what I expected based on the claims in the ads I saw.

Date of experience: February 28, 2021
Arkansas
1 review
0 helpful votes
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Very nice conversion
May 5, 2021

Very nice conversion. My videos came back very quickly. They were all converted nicely. I appreciate it!

Date of experience: February 28, 2021
Florida
1 review
0 helpful votes
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Amazing memories
May 5, 2021

I have been given a wonderful window to look at my love ones. I am soo happy

Date of experience: February 28, 2021
Georgia
1 review
0 helpful votes
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Good experience
March 5, 2021

The only thing I did not like was the limited viewing on line (30 days).

Date of experience: February 28, 2021
New Hampshire
1 review
0 helpful votes
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Great job
May 5, 2021

It is very easy to share from the iMemories site. I hope to make more iMemories

Date of experience: February 28, 2021
Florida
1 review
0 helpful votes
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Happy Memories
March 5, 2021

We tried to watch the old super 8mm and the 8mm films with a projector and almost ruined the film on a few reels. It was a pleasure watching the same films digitized, bringing back lots of good memories. I should have used iMemories years ago.

Date of experience: February 27, 2021
Pennsylvania
1 review
0 helpful votes
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The system worked very well.
March 3, 2021

I will send more videos when my old ones are returned.

Date of experience: February 27, 2021
Pennsylvania
1 review
0 helpful votes
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VHS Transfer to digital
May 5, 2021

Everything worked as advertised. The staff was friendly and knowledgeable during all calls.
I recommend this process to anyone.

Date of experience: February 27, 2021
Arizona
1 review
0 helpful votes
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Forgotten Memories!
March 5, 2021

How fun it was to receive my videos online and see movies I didn't even know existed of my family. Thank you so much for bringing these great memories back for me!

Date of experience: February 27, 2021
Tennessee
1 review
0 helpful votes
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Satisfied Customer
March 5, 2021

I was very satisfied with the whole process from beginning to end. Also, I was surprised with the pricing of the conversions because I have been wanting to transfer these precious memories for over 10 years at a fair price! The Customer Service was also Great! Thank You so much!

Date of experience: February 26, 2021
Arizona
1 review
0 helpful votes
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MegsMemories
February 26, 2021

I love using iMemories. They have skillfully and sensitively provided high-quality images for me and my family for years. The Best!

Date of experience: February 26, 2021
Illinois
1 review
0 helpful votes
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Treasured memories
March 5, 2021

Nice job. I didn't like that I was charged for blank tape footage though. I didn't realize film was blank when I mailed it in.

Date of experience: February 26, 2021
Kansas
1 review
0 helpful votes
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... and iMemories does the rest. That easy. They careful extract all the footage from the media and convert to digital. You'll get a quality output, so don't expect an express project.

Date of experience: February 26, 2021
Michigan
1 review
0 helpful votes
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Hurst Review
February 26, 2021

Was very excited to view movies I had not seen since I was a kid. Great service.

Date of experience: February 26, 2021
California
1 review
1 helpful vote
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I had a lot of anxiety when I first started my iMemories account. I was trusting my most precious memories with a company who did not know me from Adam. The iMemories staff were professional and friendly as I constantly called to track my pictures and videos. They have always taken great care of my package each time I have sent my memories to them. My whole family's best Christmas gift, each year, is watching their growing up years online. I will continue to trust iMemories with the items that mean the most to me.

Date of experience: February 26, 2021
Florida
1 review
0 helpful votes
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My past movies
February 26, 2021

I'd say I expected more concerning the clarity and colors.
It is convenient to watch all in one place.
The family enjoyed it together.

Date of experience: February 26, 2021
Louisiana
1 review
0 helpful votes
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Love
May 5, 2021

Love what imemories gave to me, priceless memories. Just wish I would of done it sooner. And the price was not as expensive as people think.

Date of experience: February 26, 2021
New York
2 reviews
2 helpful votes
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Temporary storage
March 28, 2021

I had 15 tapes digitized and thought it was a terrific idea. Everything went ok and I was very pleased with the service. Then I received an email that to keep my videos in a cloud, I would have to pay every month or a subscription service or my videos will be deleted. I felt very mislead and that was never advertised. I feel duped. I know they could have been downloaded but there's people who aren't very tech savvy, Overall, it's a disappointing experience because basically I'm right back from where I started. With a box of video tapes...

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2021