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iMemoriesReviews 3,127

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,877
value
155
shipping
153
returns
80
quality
6,282
This company responds to reviews on average within 1 day

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7,376 reviews

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North Carolina
4 reviews
0 helpful votes
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Converting VHS Tapes
March 6, 2021

I memories did an excellent job converting my VHS tapes. I have enjoyed taking a trip down memory lane since I haven't seen these tapes in about 40 years. Highly recommend IMemories.

Date of experience: March 6, 2021
California
2 reviews
0 helpful votes
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As promised
March 6, 2021

I sent off 26 videos in 2 or 3 formats and they successfully digitized them all. I've downloaded them all to an external hard drive - their download process is slow but you can right click on a video and choose Save Video - that is fast! This is worth the price because I intended to do it for years and never got anywhere.

Date of experience: March 6, 2021
Tennessee
1 review
0 helpful votes
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Worth every penny
March 6, 2021

I trust the company and I'm excited to receive my movies. Thanks

Date of experience: March 6, 2021
Kansas
1 review
0 helpful votes
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I found the communication to be wanting and am having difficulty opening my copies. Otherwise, I am very happy.

Date of experience: March 5, 2021
New Jersey
1 review
0 helpful votes
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Mary's memories
March 6, 2021

Outstanding! From beginning to end, everything was professional, friendly, and efficient. A special thank you to Isis Primis, a wonderful person who helped me with my order. She carefully and thoroughly explained everything to me to make sure I was ordering all that I needed. I felt very comfortable speaking with her about all of it. Give the woman a raise!

Date of experience: March 5, 2021
Illinois
2 reviews
0 helpful votes
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Family pictures saved
March 5, 2021

I have enjoyed being able to view my pictures and learning how to save them for future enjoyment. My experience with your customer service people was very enjoyable.
Every time I called each of them was pleasant and very helpful, they took time and always made me feel that they wanted to be sure I was happy with the service ad I understood. Always ended with call anytime that is what they are there for. Thank you and I plan to send more.
Each time I have the opportunity to tell people about you I do. Today I told my Doctor about how happy I was and she wants her Mother to do it I told her many times to be sure and use Imemories and she went andf wrote it down. Again thank you for a pleasant journey through a rough Covid year.

Date of experience: March 5, 2021
Missouri
1 review
0 helpful votes
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Happy
March 5, 2021

Am very pleased with final result and have been able to download all videos onto my PC and made copies on USB's for my children. A great investment. Although I have not received my originals back as of yet, am otherwise thrilled

Date of experience: March 5, 2021
Maine
1 review
0 helpful votes
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Fabulous service
March 5, 2021

Ive wanted to do this for years! Everything went so easy. Thank you for the memories, I now can share with my adult children.

Date of experience: March 4, 2021
North Carolina
1 review
0 helpful votes
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Great Way to Save Old Memories!
March 5, 2021

This has been a very easy process and it's great being able to share old family videos with other family members and knowing these videos won't degrade any further.

Date of experience: March 4, 2021
Pennsylvania
1 review
0 helpful votes
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Fast turnaround Thanks
May 5, 2021

Fast turnaround Thanks Fast turnaround Thanks
Fast turnaround Thanks Fast turnaround Thanks
Fast turnaround Thanks Fast turnaround Thanks

Date of experience: March 4, 2021
Missouri
1 review
0 helpful votes
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My Review
May 5, 2021

My experience was good. They did what they said they would.

Date of experience: March 4, 2021
Illinois
1 review
4 helpful votes
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Still waiting for my flash drives
March 5, 2021

Customer service people excellent patient and go beyond the call. Only complaint still have not received the product

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Texas
1 review
1 helpful vote
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Family and horse shows
March 5, 2021

Good experience and sending more for changing from vhs

Date of experience: March 4, 2021
California
1 review
6 helpful votes
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Buzzing
April 2, 2021

The digital version of my VHS tape had a loud buzzing over half the video, making it almost impossible to view.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Arkansas
1 review
1 helpful vote
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Love what you do
March 5, 2021

So happy with the results. The 8mm films I sent are so precious to me and we really enjoyed viewing them.

Date of experience: March 3, 2021
Georgia
1 review
0 helpful votes
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Videos
March 5, 2021

Awsome job. I love seeing the new old videos and sharing them with my family. Thank you for doing a great job.

Date of experience: March 2, 2021
New York
1 review
0 helpful votes
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Very reliable service I am totally happy and please with my order will absolutely recommend iMemories to friends and family.

Date of experience: March 2, 2021
South Carolina
1 review
1 helpful vote
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I love having the ability to watch old videos with the click of the mouse. Sharing them with others is also convenient.

Date of experience: March 2, 2021
Michigan
1 review
0 helpful votes
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IMemories
May 5, 2021

Sent videos in to be digitized. IMemories did a terrific job. Started to see some of the videos within 3 weeks; all were transferred and viewable online within 6 weeks. Just waiting on my originals to be returned.

Date of experience: March 2, 2021
Colorado
1 review
0 helpful votes
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3 tapes
April 1, 2021

I received the finished product and was disappointed with the quality. In addition, I have not yet received my original 3 videos.

Date of experience: March 2, 2021