business logo of iMemories

iMemoriesReviews 11,427

4.3

About the Business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
California
4 reviews
0 helpful votes
Follow Christopher N.
Unfollow Christopher N.
Send Message
Share Review
Report Review

Do it now
October 1, 2024

After years of putting it off I decided to box up my various media and get it digitized. Now it's on the cloud and easily accessible rom any of my devices. It's great that I do not have to worry about storing it in some outdated format, and I don't have worry about "future-proofing" it anymore. Thanks for making it easy.

Date of experience: October 1, 2024
Ohio
1 review
0 helpful votes
Follow Vincent b.
Unfollow Vincent b.
Send Message
Share Review
Report Review

Videos
October 1, 2024

The pictures are great, but the videos are very poor quality and difficult to view. There are a couple of seconds from the previous video on the next videos

Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Send Message
Share Review
Report Review

Pamphlet should be revised with prices
October 1, 2024

The customer experience was good when I called, however I called about the price for digitizing DVDs. The pamphlet made it seem it would only be 9.95 to digitize, a bit cheaper than a VHS. I think the pamphlet should be revised to show this on the page for add ons and that the price is for if you want to order a DVD, not digitize a DVD. I may not have sent in so many at one time as the difference for me was almost $150 as I had many DVDs. All in all the process was easy!

Date of experience: October 1, 2024
Colorado
1 review
0 helpful votes
Follow Mike G.
Unfollow Mike G.
Send Message
Share Review
Report Review

My movies to digital.
October 1, 2024

I felt IMemories was a super easy and convenient way to go. Everything went quickly and flawlessly. Thank you.

Date of experience: October 1, 2024
California
1 review
1 helpful vote
Follow Kevin K.
Unfollow Kevin K.
Send Message
Share Review
Report Review

2nd Large Order
October 1, 2024

Video looks great!
Why do you ask for a description of my experience. See star rating.

Date of experience: October 1, 2024
Oregon
1 review
0 helpful votes
Follow Jamie P.
Unfollow Jamie P.
Send Message
Share Review
Report Review

Mostly good
October 1, 2024

The mailing the material was an easy process but it was difficult to navigate the downloading process one the videos were in a digital format.

Date of experience: October 1, 2024
Stacey S. iMemories Rep
10 months ago

Hi Jamie, Thank you your feedback! This is incredibly valuable to us and helps us continue to improve!

New York
1 review
0 helpful votes
Follow Betsey C.
Unfollow Betsey C.
Send Message
Share Review
Report Review

Very pleased!
October 1, 2024

I had videos in three different formats going back 50 years. I didn't even have a way to play them anymore. Now they are all in one place and completely accessible. Very very happy with iMemories.

Date of experience: October 1, 2024
Tennessee
1 review
0 helpful votes
Follow Rhonda U.
Unfollow Rhonda U.
Send Message
Share Review
Report Review

Easy to work with
October 1, 2024

Was a very easy process from ordering the box to receiving the digital formats. Would recommend using them!

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
Follow Melissa w.
Unfollow Melissa w.
Send Message
Share Review
Report Review

I had a great experience. My movies were loaded quickly and easy to access.

Date of experience: October 1, 2024
Louisiana
1 review
1 helpful vote
Follow Karen D.
Unfollow Karen D.
Send Message
Share Review
Report Review

Process was so easy. Just pack and mail. They give you time to review your tapes and options on how you want to arrange or download them.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
Follow CATHLEEN M.
Unfollow CATHLEEN M.
Send Message
Share Review
Report Review

Good memories
October 1, 2024

The shipping process was easy, the digital videos were available promptly and were easy to download to my system, my originals were returned promptly and in good condition. Super-easy to work with and very reasonably priced.

Date of experience: October 1, 2024
North Carolina
1 review
0 helpful votes
Follow Tamitha S.
Unfollow Tamitha S.
Send Message
Share Review
Report Review

Ok
October 1, 2024

I received back 4 of my videos with no sound, just the family movies.

Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
Follow Darla P.
Unfollow Darla P.
Send Message
Share Review
Report Review

Extremely Satisfied Customer
October 1, 2024

I received the shipping box and loaded up my videos. Shipped it off and within a couple of weeks my first video showed up converted to an easy to download video. After another week the rest of my videos were converted as well. All my video tapes weren't sent back to me and marked with a small sticker so I know which ones I've already sent to iMemories. I'm very pleased with the whole process!

Date of experience: October 1, 2024
Idaho
1 review
0 helpful votes
Follow Corey F.
Unfollow Corey F.
Send Message
Share Review
Report Review

I love the easy access to all my digital files, the one problem we continue to have while playing them as they often stop before a video is over. Therefore, you can often miss a whole section of a video if you don't realize that. The only way to rectify it is to go back restart, and then we have to fast-forward to where we left off.

Date of experience: October 1, 2024
Stacey S. iMemories Rep
10 months ago

Hi Corey, Thanks for your feedback. We're sorry to hear you are having issues. If you are viewing your memories on your TV with the iMemories app, please make sure your TV screensaver is turned off. The screensaver coming on can cause that issue. If you are having the issue when viewing on your computer or mobile device, please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Washington
1 review
0 helpful votes
Follow Michael J.
Unfollow Michael J.
Send Message
Share Review
Report Review

Timely completion, but very expensive.
September 30, 2024

The whole process is easy and efficient. We are very happy with the end product as well. The only issue is the price is extremely high. Even with a 50% discount, it is out of the range of most people's ability to pay.

Date of experience: September 30, 2024
Stacey S. iMemories Rep
10 months ago

Hi Michael, Thank you for you review! IMemories can handle orders of any size. There are no limit to the number of items customers can send in! We have customers that send in 1-2 items and others that send in their entire collection all at once. We can accept whatever size order fits within your budget. We're here to make preserving your memories as convenient as possible!

California
1 review
0 helpful votes
Follow Tina C.
Unfollow Tina C.
Send Message
Share Review
Report Review

Great
September 30, 2024

Love seeing the old memories…. Did a wonderful job at fixing them also…

Date of experience: September 30, 2024
Utah
1 review
0 helpful votes
Follow Cynthia P.
Unfollow Cynthia P.
Send Message
Share Review
Report Review

Slides and videos
September 30, 2024

I'm so glad I had these old slides and video tapes converted to digital. I'm able to save them and share them with family members.

Date of experience: September 30, 2024
California
1 review
0 helpful votes
Follow Joanna f.
Unfollow Joanna f.
Send Message
Share Review
Report Review

Easy process but bad audio
September 30, 2024

The process was easy enough but the result video had audio issues. I can not hear any of the audio but I could hear it clearly on the vcr

Date of experience: September 30, 2024
Stacey S. iMemories Rep
10 months ago

Hi Joanna, Thank you for taking the time to comment. We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Ohio
1 review
0 helpful votes
Follow Theresa B.
Unfollow Theresa B.
Send Message
Share Review
Report Review

Memories
September 30, 2024

I absolutely love seeing all my old videos. Thank you so much for the quick return snd bringing back on my family memories.

Date of experience: September 30, 2024
New York
1 review
0 helpful votes
Follow Karen D.
Unfollow Karen D.
Send Message
Share Review
Report Review

Very satisfied
September 30, 2024

Very satisfied with this service. It's great to be able to share the videos.

Date of experience: September 30, 2024