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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
New York
1 review
1 helpful vote
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Great service
October 6, 2024

Great. Right up until this survey which is a bit demanding. If I don't want to describe my service you shouldn't force the issue. It's annoying.

Date of experience: October 6, 2024
California
1 review
0 helpful votes
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Happy I Did It
October 6, 2024

I am so glad I had all of our home movies digitized. With the rapid development of new recording technology back in the day, we never watched any of our tapes because the equipment was changing so fast. I am giving my six grown children access to their digitized childhoods for Christmas this year. Thank you iMemories!

Date of experience: October 6, 2024
Oregon
1 review
0 helpful votes
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Happy customer
October 6, 2024

My video was converted super fast. I was very happy with what I got.

Date of experience: October 6, 2024
Maryland
1 review
1 helpful vote
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Don't lose your family history
October 6, 2024

I sent 31 old movies my father made during the 1940s and 1950s for conversion to modern media. IMemories sent a shipping container, instructions, and notified me of receipt. In about a week all the movies were online for me to download and also to provide links to my family for their views. For a short time iMemories made me a hero to my cousins. Now I am sharing these films of relatives my children and grandchildren never knew with them.

Date of experience: October 6, 2024
Colorado
1 review
0 helpful votes
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Love this service!
October 6, 2024

After not being able to view old family videos for 10+ years, this service gave me that which is invaluable! I was so happy to be able to see video of family members that have since passed and couldn't be more grateful for the ease of it all!

Date of experience: October 6, 2024
Michigan
1 review
0 helpful votes
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Easy
October 6, 2024

Satisfied.
Will be sending more next summer.
Thank you very much

Date of experience: October 6, 2024
Florida
1 review
0 helpful votes
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Great service
October 6, 2024

Will use again if we find more films to convert
Fast and efficient.

Date of experience: October 6, 2024
Colorado
1 review
0 helpful votes
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Great service
October 6, 2024

It would be nice if you could select the size of the shipping boxe. I only had slides and the box was huge.

Date of experience: October 6, 2024
California
1 review
0 helpful votes
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Overall experience
October 6, 2024

My experience was very good and I am pleased with the results.

Date of experience: October 6, 2024
Virginia
1 review
0 helpful votes
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Very satisfied
October 6, 2024

Easy to work with. All tapes were digitized and returned to me promptly.

Date of experience: October 6, 2024
Massachusetts
1 review
0 helpful votes
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Easy!
October 6, 2024

From receiving a box to mail my cassettes to having them digitized and returned- an easy, satisfying, happy process! Thank you!

Date of experience: October 6, 2024
New Mexico
1 review
0 helpful votes
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No regrets
October 6, 2024

I was hesitant to just send my takes out, but now having them digitally I realize how great a decision it was

Date of experience: October 6, 2024
Arizona
1 review
0 helpful votes
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Pictures didn't turn out
October 6, 2024

Some of the pictures did not scan properly. One whole folder turned out looking like negatives.

Date of experience: October 6, 2024
Michigan
1 review
0 helpful votes
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Very happy with the experience.
October 6, 2024

Did exactly as I asked and got my items back in a reasonable amount of time.

Date of experience: October 6, 2024
Wisconsin
1 review
1 helpful vote
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Great Service
October 6, 2024

My old Beta home movie tapes were digitized and, as I was worried about thirty years of sitting in a box, they turned out great!

Date of experience: October 6, 2024
Pennsylvania
1 review
0 helpful votes
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Please see above for my mediocre review. Is this enough characters yet?

Date of experience: October 6, 2024
Stacey S. — iMemories Rep
10 months ago

Hi David, Thank you for taking the time to comment. We certainly apologize for any delays. I see your order is getting ready to ship back. You will receive an email with the FedEx tracking number when it ships.

Kentucky
1 review
0 helpful votes
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Converted VCR tapes
October 6, 2024

This was my second batch of VCR tapes that I had I Memories convert. I was very satisfied with the results.

Date of experience: October 6, 2024
South Carolina
1 review
0 helpful votes
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Great service
October 6, 2024

Had a 50 yr old 8mm tape that I found tucked away in a drawer. Sent it to iMemories to have it converted to digital and was very pleased with the results. Memories from 50 years ago came flooding back when I viewed the final product. Thanks for the memories!

Date of experience: October 6, 2024
New Jersey
1 review
0 helpful votes
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Highly recommend
October 6, 2024

Amazing i wish I did it sooner. Most tapes were able to be converted and I was able to use a coupon to save on costs.

Date of experience: October 6, 2024
Oregon
1 review
0 helpful votes
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Great, fast, safe work
October 5, 2024

IMemories has scanned thousands of my photos, as well as 8mm film, video tapes, negatives, and slides. All perfect, all done very quickly, and safely returned to me.

Date of experience: October 5, 2024