I Love Dooney

I ordered a purse on 12/29 using a coupon code. Now I know why such a "Bargain". There was NO confirmation email sent to me, but they charged my credit card immediately. There was a message on the page stating that due to heavy volume, shipping might be delayed. I tried to sign back into my account 7 days later to check on the order and wasn't able to sign back in. I know that my email was correct, since I had been receiving advertisements from them every day. I never received the password reset email even though I tried 5 times over the next 2 days. Finally was able to contact them by phone last Monday. The CSR couldn't have cared less. Just said that if they were unable to send it within the next 3 days, the order would be cancelled. Apparently it was on backorder, which they didn't disclose anywhere. I received a cancellation email and finally
Got my account credited back yesterday, so at least they followed through with that. In the meantime, I located another purse at the same price on QVC and the "real" Dooney site. I'll give Dooney another chance and see what happens. At least they immediately sent a confirmation email, and the listing on the purse clearly stated "pre-order", so I'm expecting a delay. Will keep my fingers crossedfor a better result this time.

On 1/28/21 I spent over $300 dollars in the ILoveDooney website and they sent my package to a different city and state than the address I provided. The incorrect address is called a Default Address on their website. Three days later I emailed their customer service to try and fix the error. However, their advice to me was to either try and fix the problem thru UPS, or, if the package were deemed undeliverable it would be returned to them and they would then start the refund process. When I contacted UPS the same day they said it was up to the sender to correct the problem. Because, the package was going to travel by both USPS and UPS and, as of that moment, the package continued to be with the sender. They placed the blame on me and PayPal for okaying the incorrect address. But, the error was hard to detect because the first half of the address, the house # and the neighborhood name, was correct. Their website is now asking me to review my orders. However, as of yet, I haven't received the package nor a refund.

Would give a 0 rating if I could. I never received the bags. Refused to refund my money. Good scam!

Do not, I repeat, do not buy from this website. They will steal your money and good luck with their rude, unprofessional customer service! Ordered 3 bags (quality and material of 2 of the bags were sub-par & did not look like the online photos) decided to keep one bag and return the other 2. I requested to start a return for the 2 bags. I emailed the co. To let them know that I would be paying to ship the bags back myself. Put both bags in one box with return sheets. I shipped the box via UPS. I emailed the co. Again to give them the tracking number and day & time it was shipped. I get my credit card statement and see they refunded me for the 2 bags but took $7.50 per bag = $15 that they did not credit me for. Called the customer service line, got a rude guy on the phone, who sat there in silence for minutes at a time just sighing loudly, I asked him if he was doing anything regarding my issue & he said he was typing on the computer. Never once did he say I'm sorry for your problem or having to wait or I will fix this for you. He stated at end of phone call that he was putting a request to refund me the $15. Meanwhile later that day after the phone call, I get an email from the company stating that because I requested a return that happen to come with a label, they were entitled to charge me the $15?! Are you kidding me? I don't care if I requested a 100 labels, if I don't use your label and I pay out of pocket to return something, you don't steal someone's money. Ended up having to get my credit card company involved. What a complete mess & waste of my time. As of now I still have not been refunded my money, $15. This is the biggest scam, rip off company. I'm going to repeat again, NEVER buy from I Love Dooney, they will steal from you! You have been warned

Item purchased on Aug. 29th. Item was defective (crooked logo and stitching on logo). I called and initially asked for an exchange. The same item was no longer available so I decided to proceed with the return. When I called I was told that if the item were indeed defective, they would refund shipping charges as well. Their system was down for returns until around Sept. 4th. Since I would be out of the country for a few weeks, had my husband do the return so we wouldn't miss the 30- days window. Upon my return and checking my cc, the shipping charges were never refunded. I exchanged several emails with customer service to no avail. I included photos of the defect as well and was told by a supervisor that the "inspector" found no defects on it and that I was "well aware" of the cost of the shipping charge and that upon returning the item it was not guaranteed shipping charges would be refunded and that I'd be "requesting" a refund. At no moment I was told it would be a "request" and not a "guarantee", especially after being told shipping charges would be refunded if defects on the item were identified. The purse was not up to my (the customer's) standards, but somehow up to the inspector's standards. Upon being confronted with that statement the supervisor continued with the same line as in it was my fault for using their return label and that if I had gone to UPS it would have been a lot more expensive, etc. Summing it up, it was my fault for purchasing an item and not wanting to keep it because it was defective. Will I ever buy at this online retailer again? Certainly not. Their customer service leaves a lot to be desired, especially if you are considering the quality (key word here- QUALITY) that Dooney&Bourke products are supposed to have. The $7.50 shipping charge, at this point, is the least of my concerns, however, I suggest you treat your customers with a little more courtesy and diligence. I had purchased D&B items before at Macy's and this was my first purchase with this online retailer. Suffice to say, last as well.

I saw the reviews, but the bag I wanted was on-sale 50% off on this site... so I tried. The bag came well packaged and beautiful. I am impressed.

Placed an order and I received someone else's order. I have been calling for WEEKS. Will NEVER order again

I first purchased a purse in last year 2019 for a Christmas present about a month before Christmas. I did check the status regularly and it said order awaiting shipping(not exact wording but in essence that's what it said) So I wasn't worried. As Christmas approached in a weeks time I realized I had never received the purse.And the status remained the same. Contacted customer service and they said the purse was not in stock. Never was I informed that and the status still said awaiting shipping. Shipping what? They had no purse. It took about a month of phone calls, emails and finally a complaint to my cc company for me to receive my money back.
So I thought okay everyone has a problem once in awhile so last week I saw a purse and it wasn't one the Dooney website so I looked at the Love dooney site and there it was. So I ordered it. Again immediately they took my money as payment. That was on a Friday. It is now Wed and the status shows ordered and backstocked. I've called twice and was told that they do have the purse in stock but they are behind in the shipping dept and they do not know when it will be shipped. I did tell them I went in to put in the order again to see what would happen and of course it let me complete the order with nothing said about backstocked(of course I didn't pay). So again they would have taken the money without any problem there. Customer service suggest waiting a week. I will do that and then go through the horrific experience of getting my money back. I did use Paypal this time so hopefully I get my money back easier and sooner.
No three strikes you're out. NEVER AGAIN. And I advise anyone NEVER NEVER DEAL WITH THIS COMPANY NO MATTER HOW GOOD A DEAL SEEMS. STAY AWAY FROM THIS PLACE!