I Love Dooney

I placed an order on December 22nd for an NFL satchel that was supposedly in stock at the time and guaranteed to be delivered by the 25th. After patiently waiting, calling customer service and checking for shipping updates, I was informed on 1/15/19 that my bag had been discontinued and they were refunding my money. I would have ordered from another site had I known, the price is now back to $248 everywhere else. After reading the reviews, I'm not surprised, just disgusted because I've been wanting that purse for over a year. I will never order from this site again

I never received any of the products I ordered on 11/30. The package was returned to sender on 12/8 due to "invalud/bad address". It is now 12/26 and ilove dooney is saying that they have no way of getting in touch with their own warehouse to see when they will ship the items back. I want a return as this entire process has been ridiculous!

I purchased a tote for $99, which was the deal of the day, or something like that. The sale went off without a hitch and arrived packaged beautifully with rolled tissue to keep the shape of the bag. I Love Dooney included one of their branded dustbags and there was a different Dooney & Bourke dustbag inside the purse. Bonus! I'm sorry others didn't have the same great experience but I would purchase from them again without hesitation. (phot won't rotate)

Ordered 5 purses separate orders, waited the 5+ days processing, no updates on order or tracking, emailed customer service, comes back undeliverable to email address - waited and waited, finally received a not able to fulfill on one order, no updates on others, 2 wks later noticed refunds in checking account - no one bothered to tell me, they take your money and you wait while they borrow it, as no products in stock, waste of time- letdown - shady- do not recommend

I received my Dooney wallet (star design) today and I really love it! The colors are vivid and it is the right size for my essentials. The phone fits in the pocket nicely; I don't have to pull on it to get it out. There is a clear plastic pocket for you ID. I also appreciated the fact that it came well-packaged and in pristine condition. The pocket on the back is nice, but I'll have to buy a slimmer lipstick so when I put my lipstick in, it won't bulge. I also carry a small mirror for the application of my lipstick.

Ordered four bags (small and one medium) for gifting and an umbrella. The deal was too good to pass, combined discount codes (was it a mistake in their part?) brought the bags down to TJ Maxx pleather bag prices. I was so excited to purchase. As I was going to send them overseas for gifts to my sister, niece, cousin. And one for me. Ordered on November 1st and I checked today and only the umbrella was shipped and the rest are still "processing". I have a bad feeling this order will be "cancelled" soon.

Well, I received my bags today exactly 7 days after ordering them and they are absolutely stunning, beautiful and authentic. These are Louis Vuitton quality bags for a fraction of cost. Where have they been my whole life? I knew about them, I even lived in Norwalk at one point, but it just never occurred to me to buy.

I ordered two more bags a couple days ago as gifts and the Gretta Mini Barlow already arrived, so that was 2 day shipping on that one!

I purchased several items from ILoveDooney.com as requested by my wife. I did not receive one of the items from my order. For a month I have been trying to receive a refund but they will not give it unless they get their item back (which it was never received and lost in transit). The contacted the courier and they looked into the package and cannot locate it after a month in limbo in their system and the courier contacted Ilovedooney.com and let them know the package is missing in hopes of me getting a refund. This company will still not refund unless they get their package back. Gave the company several weeks to get this resolved, but to no avail. Terrible company policies and will not support a company like this.

Had a glitch and i got a purse for a great price. Coupon code doubled on their end.
They caught it and Canceled my ordered didn't tell me and when i noticed and I called to ask they told me it was my payment that didn't process but i could reorder it. Wouldn't help or offer me anything even free shipping or the $25 coupon I used that was emailed from THEM on the first purchase. Man up to your mistake instead of blaming customers! Glitch was your fault and I shouldn't have been made to believe it was my payment.
Customer service attitude went from nice to Rude when I said it was because the company caught glitch so instead of contacting customers or offering a discount blame their payment option. Asked to speak with someone else and was told " this is the same information they will give you. We don't offer price adjustments or additional discounts". Can't give you another code. Just use the current one very sad with how they treat "loyal" customers.

They will not cancel an order once it is placed, and they won't give a price adjustment if they offer it at a lower price even though it han't shipped. I had to file a dispute with PayPal to help me. It is not pleasant doing business with a company that will not try to help its customers...best to avoid them.

Do not spend your money here. I have been carrying Donney and Boiurke since I was 16, I have nearly 100 of their bags. Unfortunately because of this company I will never purchase another one. They are dishonest about shipping, it arrives over a month late if you receive it all, and refuse refunds or credits for your trouble. I ordered 2 bags one was ripped on the inside and the other never arrived. They will continue to lie to you in chat and over the phone saying that the package is on the truck as if you cant read what's on the website. Fedex only had a label created and never got the bag. They refused to refund it even a month later still lying by saying they see that it is on its way. I had to have my credit card stop payment on i as I never received the merchandise. I also had them stop payment on the ripped bag they sent me. Do yourself a favor and save the headache. Don't give these people your money.

I ordered a tote bag and a key fob from ilovedooney.com they charged my credit card and obviously got all my personal information. I didn't receive anything!
I called the ilovedooney.com customer service line and someone there told me that one of my items wasn't even listed in the system and that I would receive a tracking number on the other item that I had ordered. I never received anything from them.
I called my credit card company and let them handled it so I didn't have to pay for these items which was over $100. Shortly after I placed an order with the ilovedooney company I began to receive scam calls on my phone every 30 minutes.
It's possible their representatives are taking your personal information and selling it online for scamming.
Go to the Better Business Bureau online to read all the horrible reviews ilovedooney.com has received. Their reviews date back to 2014 from all the people that feel they have been scammed by this company.

I have never been more shocked and disgusted with a "customer service". There is one guy that answers the call whenever he feels like it. He doesn't understand basic concepts between consumer and merchant relation and will yell at you insults if you challenge any of the lies he throws at you. I placed an order and after 5 weeks of not moving on the FedEx tracking they were claiming the items were on their way even though FedEx themselves told me they no longer have the package. I asked for a refund and they said I would have to wait an unknown amount of time until FedEx sent the package to them (which is impossible since it's lost). They refuse to refund me my money even though it's been over a month of waiting and FedEx no longer has the package. Small Claims Court here we come. DO NOT ORDER FROM THESE SCAMMERS!