I Love Dooney

Gave valid credit card info, of course with security code, site will not place the order. Attempted X3, assumed this is a scam. Canceled my credit card. Beware!

This company steals from you. I ordered a bag and they claimed they couldn't deliver it. It's been 3 weeks and still don't have my money back.

I have seen this site on Facebook for years, and wondered if it was a scam, but tempted by price ordered, but have I been missing the boat, genuine dooney Purcell

Love this company wish I had ordered sooner, it's the real deal

Do not order from ilovedooney. Ordered a purse that was advertised as "a deal" on Krazy Coupon Lady that showed in stock on their website plus an extra 20% off. After they got my money the invoice disappeared. Luckily for me I paid with Paypal and started a dispute for refunding my money. I could not get tracking information for my purchase. They responsed with all of these request to PROVE that I made a purchase. THEY GO MY MONEY THOUGH! They WILL NOT RESPOND TO YOU AFTER THEY STEAL FROM YOU! IF THERE WAS A HORRIBLE STAR CHOICE ABOVE, I WOULD CHOOSE IT! Stay As Far Aways As Possible from ordering from this company! You've been warned.

I purchased the Pebble Grain Large Framed Purse and the Pebble Grain Zip Top Card Case to match a recent black friday mall purchased Cooper Drawstring Handbag and matching Wristlet wallet. I am going to admit I was nervous about this purchase because I read all the reviews AFTER my purchase. But I am happy to say both items arrived as promised, the quality appears to be as good as my retail purchased handbag and wallet AND I saved almost $100 off retail for these two items! I did have one glitch but it was with SHIPPING not iLoveDooney. Ov

I had a very POSITIVE ordering experience and would purchase from this site again. It seems to me most of their bad reviews are with return/exchange/customer service. Thats unfortunate. Bad CSR's will kill a business, ijs.

I have been a loyal customer of Dooney & Bourke for years. Never had to return anything…. Until now. $20 to return an item is unheard of…. Rip off! Will no longer be a customer.

Made the mistake of using my paypal account to pay because I know that is safer. I went through the whole order and when I finished entering my paypal info and clicked to be taken back to the ILoveDooney website it immediately placed my order without giving me the option to finalize the order and enter my promo code. I sent an email immediately but they were no longer open. I called right away Monday morning and was told there is nothing they can do for me. I have not received any emails saying that my order has been completed and shipped but she told me that it has. The customer has to pay the return shipping if they want to return something so I asked that since they couldn't work with me and adjust the price would they pay the return shipping so that I could order it again with a promo code. She said that there as absolutely nothing they could do for me, they didn't even offer me a discount off a future purchase, they didn't want to help me. I asked to talk to a supervisor and was told the exact same thing, "we cannot do anything for you." Extremely horrible service, heads up, if any mistakes are made it's on you and they will not help you at all.

I wanted to check the whereabouts of my item--order ILD*******. Online I was provided with tracking number from USPS. According to this my item was delivered June 28 at 3:28pm. However after inspecting my premises and my home security cameras, I found that no deliveries had occurred. I emailed the vendor at the email you provided and I spoke with a Steve at *******003. After explaining my situation, he put me on hold several minutes and then said his system was down and it would take 10 business days to research and that I would not get merchandise or a refund at this time. This is despite him saying the delivery was insured by USPS. I have no product and no money, and I am being made to wait up to 20 calendar days as a result? This is unacceptable. I should be refunded and the vendor and USPS should battle it out on the side as a separate issue. I will never do business with them again and will report them to every consumer protection site and social media if this does not get resolved. As of 7/9/19 no resolution

FIRST BAIT AND SWITCH WAS A WRISTLET THAT WAS SHOWN ON SALE FOR $27.50. BUT WHEN I PUT IT IN MY CART IT WAS AUTOMATICALLY SWITCHED TO $39. I DID FIND A CODE FOR THE UP TO 70% OFF BUT THIS ONLY GOT IT BACK DOWN TO THE $27.50 PRICE THAT WAS LISTED AS 60 PERCENT OFF OR 30% OFF OF THE $39 PRICE. WHAT THE HECK IS GOING ON HERE? I WAS RETURNING A LARGER WRISTLET AND HOPE TO GET A WAVE ON SHIPPING. BUT NO. I DID GET "SHIPPING METHOD
HOLIDAY DELIVERS BY 12/24", WHICH WAS ON MY RECEIPT. IT HAS JUST SHIPPED AND IT WON'T BE HERE UNTIL JAN 29TH AND IS LISTED AS ECONOMY SHIPPING NOW. NEVER WILL I PURCHASE ANYTHING FROM THIS SITE. THEY ARE RUDE WHEN YOU TALK TO THEM EVEN WHEN YOU ARE GOING OUT OF THE WAY TO STAY CIVIL WHILE TRYING TO DISCUSS THIS. WOW. NO WONDER IT HAS JUST A BAD REVIEW. I LOVE THEIR PURSES BUT I CAN FIND ANOTHER BRAND THAT ISN'T SO HATEFUL. STAY AWAY UNLESS YOU CAN FIND A STORE CLOSE TO YOU WHICH I CAN'T.

I ordered a Cooper Hobo and when it arrived there was a scratch in the leather on the shoulder strap. I immediately contacted them through their customer service email, included photos, and asked how I could return a damaged bag. I was instructed to do the return through their website. When I noticed the $7.50 return shipping fee noted online, I called and inquired about a damaged item. I was assured by the Customer Service rep I would not be charged if the purse was damaged.
Well, I was lied to. I received a refund, minus the $7.50 return fee. I called them again and she asked me to resend the email with the pictures. Which, I did. She also said someone would contact me in 2-3 business days. No one called.
I tried disputing the fee with PayPal, but return shipping does not fall under their Purchase Guarantee Policy, so PayPal would not do anything.
I called a 3rd time only to be told the returns department determined the bag was in good condition and it was returned back to stock to be sold again. Therefore, I would not be credited for the return shipping fees I was charged.

They screwed up on my shipping. No one knows were my purse is. Says fedex buts its ups tracking number. No email receipt. My bag is lost and ilovedooney screwed up on shipping

SPOKE WITH A WOMAN BY THE NAME OF AZORA. HER DEMEANOR, LACK OF CUSTOMER SERVICE, UNFRIENDLINESS, LACK OF EMPATHY AND MONOTONE VOICE WAS A LACKLUSTER EXPERIENCE AND THAT IS PUTTING IT MILDLY. SHE MADE ME FEEL AS THOUGH MY CALL WAS AN IMPOSITION AND ALL SHE TOLD ME WAS WHAT SHE COULD NOT DO FOR ME. DID NOT TRY AT ALL IN ANY WAY TO MAKE MY INTERACTION WITH THIS COMPANY ENJOYABLE. DUE TO HER, I WILL BE RETURNING THE BAG I JUST PURCHASED AND WILL NOT DO BUSINESS WITH THEM AGAIN. I EVEN SENT AN EMAIL TO THE COMPANY TO ASK FOR A MANAGER TO CALL ME TO NO AVAIL. IT APPEARS THE WHOLE CUSTOMER SERVICE TEAM, INCLUDING MANAGERS DO NOT CARE AND ARE INEPT WHEN UNDERSTANDING AND IMPLEMENTING EXCEPTIONAL CUSTOMER SERVICE. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU THRIVE ON RECEIVING POOR SERVICE AND INTERACTING WITH PEOPLE THAT COULD CARE LESS ABOUT THEIR JOB.