I Love Dooney

I ordered three items which was shipped from different warehouses. I only received two of my items. It has been a absolutely horrible experience trying to get a refund from the item they didn't send me. Still waiting for my refund from the January purchase.

Dooney & Bourke use to be one of my favorite luxury purses until my recent experience. I made a purchase in March 2021 a one-time authorize payment and was charged. I then was just with another unauthorized payment 8 months later (December). And the only excuse giving was we did an audit and we mid-charged and decided to do so. I assumed it was fraud as well as my bank. I am so disappointed.

I have ordered 12 bags to date. Have never had a problem. Not on quality, delivery(which you can track), or pricing. I give these bags as gifts to family members and good friends, never have I received one that I would even consider sending back. The only Customer service dealings I have had with D&B was great. I had ordered the wrong bag, caught it with the confirmation, called, it was corrected received the bag in 7 days. Im sure there are times things happen and people get upset, but I personally have never had a problem with D&B

I waited for gift for a whole Month to arrived. It was frustrated at first but I'm so happy I waited. I loved it so much. Recommend this site for gifts and customer service (by email contact) was super apologetic and very nice and assure me to have patience :) thank you

I'd ordered from this site a few years ago and was disappointed - wasn't happy with what I got and return shipping was high. Couldn't resist when I saw the nearly identical bag I have - that has a broken zipper, companies aren't making the quality they used to - for a fraction of the price. Limited selection of colors, but they were a real deal. Only complaint is lack of communication…I was never given any updates after placing my order and it took a while to get a reply saying they'd already shipped.

My husband ordered me a bag on Feb 3rd for a Valentine's gift. Shipping was 3-11 days. After 5 days passed with no communication from ILD I emailed them because my account info showed the purse as "not shipped". No response so after 7 days I contacted ILD customer service by phone and was informed that the bag was NOT IN STOCK! They refunded my money which took a total of 10 days to go back into my account! I cannot understand how they never even had informed me of any of this UNTIL I contacted them. There customer service we're very unsympathetic to me about all of it. Basically it was a disaster. Really disappointed because I have ordered from them in the past without any problems and the site is a legit Dooney and Bourke outlet site selling authentic Dooney but Dooney Should be embarrassed of their shoddy service and it's definitely a let down on Dooney good reputation

The bag I received was clearly a damaged reject, folded and creased, thrown into a huge box with no stuffing, no paper or plastic for protection, no dust cover, and no paperwork or warranty. Multiple calls to customer service went to a recording and the only response to multiple emails stated,"This email confirms that we received your message. We will contact you shortly if your message requires a response." Buyer beware: you have no recourse if you have a problem. I have bought at least 6 purses from this company, but after this problem, I will not reorder again. I posted this review on their site, and they removed it.

I placed an order and received a bag that was damaged and missing the dust bag and strap. I was told I had to pay return shipping even if it is their fault. They NEVER honor return shipping for problems. So I paid to return a damaged bag which clearly was a return and the inside even had markings like it was used. I did a little research and found complaints all over and read that this place sells seconds and returned bags only, nothing is new. That is why they have such great prices. I guess it is true you get what you pay for so if you feel lucky and don't mind getting a bag that someone else returned then ok but no where on their site does it state they are selling you a returned bag.

Wish I had read the reviews before I ordered. Unfortunately, I missed the 30% off promo code, so I called within one hour of placing my order online, and was told they could not refund me the difference and they could not cancel the order. After reading the reviews I'm now more concerned I might not even receive the bag. How in the hell is a reputable company like Dooney and Bourke even associated with this company? As a business over myself, I know that every company that processes visa and mastercard has the capability of issuing a refund. Shady business practices. Buyer BEWARE!

Customer service is horrible. You'll end up talking to east coast rudeness. I contacted the company three times about an order and needed to cancel, but I got no response. I had back surgery and finally was able to return the items and they said it was passed the 30 days! I explained that I tried three times with no response and I was told to check my email for a ups label IF they could return the items... not surprising NOTHING!