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iLookGlassesReviews 920

4.8
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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 11th among Eyeglasses sites.

service
72
value
5
shipping
5
quality
840
This company responds to reviews on average within 0 days

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1,450 reviews
Canada
1 review
0 helpful votes
Follow Charlene H.
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Size
October 23, 2024

I bought 2 pairs of glasses, love them both. One pair I wear all the time. The other pair are too wide, they slide down my nose. How can I tighten them?

Date of experience: October 13, 2024
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for reaching out! We are certainly more than happy to assist with your order.
We will send you a private message and give you a phone call so that we can talk more about your order and better assist you!

Canada
1 review
0 helpful votes
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A clumsy website to work with.
October 23, 2024

If you're looking for form this is your place. If you want function go face to face with an optician.

Date of experience: October 13, 2024
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for reaching out! We are certainly more than happy to assist with your order.
We have sent you a private message and will give you a phone call so that we can talk more about your order and better assist you!

Canada
1 review
0 helpful votes
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Quite affordable quality is better
October 23, 2024
Updated review

Direct contact with customer if there is a perceived problem, the lens quality is really really really good. I have yet to scratch lens.

Date of experience: October 13, 2024

Best lenses ever for not scratching etc...
June 3, 2024
Previous review

Best lenses ever for not scratching etc...ED

Date of experience: May 24, 2024
Canada
1 review
0 helpful votes
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Great service, my favourite place to buy glasses.
October 21, 2024

Very professional. Very prompt service. Have bought glasses here a few years ago and reordered the same pairs again. Good quality.
Thank you for your service.

Date of experience: October 11, 2024
Canada
1 review
0 helpful votes
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Great glasses at an amazing price
October 21, 2024

The glasses I bought last time around have lasted 10 years and I was happy to be able to purchase another set, - one with a blue light filter and one that goes dark in the sun. The price and convenience are hard to beat!

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
Follow Walter four-eyes forever K.
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Good, once you start. I would have appreciated an overview of process, as initially was not sure how you made sure glasses fit.
Was disappointed that you could not more easily filter your search to only see frames that are close to fit. Especially you had my prior order. You did catch an error with pupil measurment, but software should have prevented error, or flagged the difference to prior order sooner.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Good value
October 21, 2024

The glasses are good value for the price. The frames are not the best but sturdy and wear worthy.

iLookGlasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
Follow Laura G.
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Satisfaction Always
October 21, 2024

I have been a customer of iLook Glasses for a number of years now, and have always been satisfied with their product, value for money, and exceptional customer service. I would not hesitate to recommend them.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
Follow Gay C.
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I ordered two pair. Both progressives and one pair that turns to sunglasses. Other than being a bit heavier than my last glasses, the fit is good and I am pleased with my purchase.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Ordering online was easy.
October 21, 2024

I ordered two pairs of glasses and am very happy with what I received. I will definitely be ordering again in the future!

Date of experience: October 10, 2024
Canada
1 review
1 helpful vote
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Excellent customer service
October 21, 2024

I always sent the doctors prescription by email and the staff at iLookGlasses will let me know if I made any mistakes or if the frame is too small or any other issues before hand. My experience with them in last few year is satisfactory. I recommend iLookGlasses.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Highly recommend
October 21, 2024

I didn't have enough information for them and they asked me to upload a copy of my paperwork to them and once I did they were able to make my glasses. It took approximately 2 weeks to receive them and everything was perfect

iLookGlasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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I like the selection of glasses, all the information was easily available for me to determine the right fit. It was easy to enter my prescription, and there was a decent sale for the glasses I decided on. The glasses arrived very quickly, only a few day, and was in very good condition.

Date of experience: September 24, 2024
Canada
1 review
0 helpful votes
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This company is excellent at apologizing.
October 4, 2024

The order took about 8 weeks to fill. It took many friendly chats to ascertain the order was lost. I sent my prescription with my order to make sure they had all the accurate measurements. The glasses are serviceable but not spot on. I would have returned them but was pretty much tired of the whole process.

Date of experience: September 24, 2024
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for reaching out.
If you are not 100% satisfied with your purchase for any reason, you may certainly return your purchase. Return shipping is on us!(https://www.ilookglasses.ca/Satisfaction)
Please expect a phone call from our supervisor to talk to you regarding your order.
We will talk to you shortly.

Canada
1 review
0 helpful votes
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Great
October 3, 2024

Selection was good and was very happy to receive glasses in about 5 days

Date of experience: September 23, 2024
Canada
1 review
1 helpful vote
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Accuracy
October 3, 2024

I was nervous at first. I am happy I submitted my order. Very on point and accurate. Glasses was packages well. Customer service replied to my email in a timely manner. Will shop with them again. I also found there glasses to be better than I expected.

Date of experience: September 23, 2024
Canada
1 review
0 helpful votes
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Excellent
October 2, 2024

I was very leary of ordering my vision prescription on-line but when I received my glasses I was totally pleased with them. They are comfortable and fit perfectly. I would have no problem recommending iLookGlasses to anyone that has had a recent prescription. They also save my approx. 45-50% for 2 pairs. Thank-you iLookGlasses!

Date of experience: September 22, 2024
Canada
1 review
0 helpful votes
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Great First Experience
October 1, 2024

I was impressed they emailed to confirm my rather large pupillary distance (which I then corrected). Order came quickly and was what I expected. Price was right too. I plan to order another pair!

Date of experience: September 21, 2024
Canada
1 review
0 helpful votes
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Great glasses!
September 30, 2024

I am very happy with how my glasses look, and the quality of them!

Date of experience: September 20, 2024
Canada
2 reviews
0 helpful votes
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Great service, fast delivery
September 30, 2024
Updated review

Great customer service. Fast turn around. Would like to be able to filter to view only similar models to a preferred type.

Date of experience: September 20, 2024

Have to re-enter existing prescription
August 25, 2024
Previous review

Have to re-enter existing prescription. Chat is poor. Would like to filter for similar models to try on.

Date of experience: August 15, 2024