iLookGlasses has a rating of 4.7 stars from 908 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 13th among Eyeglasses sites.
Livraison rapide, prescription parfaite et lunettes de très bonne qualité, je recommande fortement.
Je suis satisfait du service rendu ainsi que pour les lunettes. Merci!
Buen producto, calidad y precio! Lindos armazones
I've bought glasses from I Look for about 4 or 5 years great customer service, good selection of frames, quality is excellent, very fast service and at reasonable prices, highly recommended them they will even call you if you make a mistake.
Very disappointed in the glasses I received... corners are rough where arm meets glasses and they are not clear at all. Having problems seeing through and when they turn to sunglasses there's a big gap down the center that takes longer to turn. I have tried to make them work but had to order elsewhere... so disappointing
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.
Service is good and efficient but the glasses themselves are cheap. I've had them for two weeks and 1 pair has the rubber for the ear moving around and pinching my skin, and the other pair I paid extra to have it turn into sun glasses but they never got any darker even after hours in the sun. They're just regular glasses.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.
Nothing beats being able to try on your glasses before you buy them, especially if you're gonna be buying a more expensive pair. However, going through your process on the website was simple and the agent that followed up with me regarding the sizing of my glasses was very professional. Keep up the good job.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Hello. Thank you for reaching out.
We tried to contact you by phone to talk to you regarding your order and understand your concern about the items that you have received.
We will also send you a private message so that we can discuss more about your order. We look forward to hearing back from you soon.