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iLookGlassesReviews 908

4.7
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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 908 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 13th among Eyeglasses sites.

service
72
value
5
shipping
5
quality
828
This company responds to reviews on average within 1 day

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1,450 reviews
Canada
1 review
0 helpful votes
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Fast Arrival, great price!
January 11, 2023

I buy my glasses from here every time! Super easy ordering, quick delivery and good quality!

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Glasses
January 11, 2023

I've order numerous pairs of glasses and the last pair of readers, are still (after returning the first pair) not great...they feel off. Not as good as previous pairs

Also I had to return the 1st pair before they would send me a new pair, so it took about a month in total to get the replacement pair

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Pretty flimsy
January 11, 2023

The prescription is perfect but the frames are very flimsy im worried that they will fall apart quickly.

Date of experience: January 11, 2023
Canada
5 reviews
0 helpful votes
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Eyelicious
January 11, 2023

Site was easy to use. Great frames to choose from. Liked the variety of faces and ages to choose from. My glasses came quickly and fit better than the ones I got from my optometrist. The multifocal lenses were perfectly placed. The cost was less than half of what I bought through an optical place. Will definitely use again!

Date of experience: January 11, 2023
Canada
2 reviews
2 helpful votes
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The price is perfect if you need a half-decent pair of backup/spare glasses.
Being used to lens from optometrists, I found the quality lesser than what I was used to (but perfect for the pool or as a backup pair!).
At first, I thought the prescription was wrong, and customer service had me send the glasses back with my original prescription. I got a new set that was a bit better, but still not as good as the $200 ones I got from the optometrist.
The deals they offer are excellent, and one of the reasons I come back.

Date of experience: January 11, 2023
Canada
2 reviews
1 helpful vote
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Not very strong glasses
February 2, 2023

I have purchased a few sets from iLookGlasses and the lens chip at the corners so I order a new set thinking it was just a bad batch but my new ones just chipped in sand place. I could see if it chipped where there is no support like where the wire is the frame but this is in the corner where the frame and arm meet. Just terrible. They are nice glasses but not strong.

Date of experience: January 11, 2023
Zoey D. iLookGlasses Rep
over a year old

Hello Karen. Thank you for reaching out! We received your email with a picture of your glasses and sent our reply. We are waiting for your response so we can properly resolve the issue on your glasses. We look forward to hearing back from you soon!

Canada
1 review
0 helpful votes
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One of the better on line experiences
January 11, 2023

I have bought probably 20 plus glasses from ILOOK. Had one set that were wrong but was corrected. Price is good. Just wish they would do some big bright flat fancy plastic ones you see out there.

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Excellent customer service
January 11, 2023

It was an overall splendid experience for me. Great product, too. Keep it up, guys!

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Love ilookglasses
January 11, 2023

My glasses arrived and were great! At first they seemed tight to the fit but are awesome now

Date of experience: January 11, 2023
Canada
4 reviews
1 helpful vote
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Great glasses
January 11, 2023

Easy choosing, great selection, and glasses are perfect. Highly recommend this site.

Date of experience: January 11, 2023
Canada
1 review
1 helpful vote
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Perfect
January 11, 2023

Awesome. Always just what I ordered. Will continue to use this site in the future. Very happy..

Date of experience: January 11, 2023
Canada
1 review
1 helpful vote
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6 years or more
January 11, 2023

Don't even remember when I start buying from them but I do know it's been years and never had issues

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Tough product
February 2, 2023

The staff is super to deal with. Great help every time I call and ilook is very easy to deal with. No hassles, no red tape or small print.
I order from ilook because the glasses are cheap and fairly tough. The arms on the glasses are sometimes loose from the factory and sometimes not, but for $50 glasses I can invest in a mini screwdriver just in case. Sometimes an ear pieces loosens up, but again, for $50 I don't mind a little maintenance.
I'm a Fab/Mec Teacher and my glasses are on and off my ears multiple times daily and they hold off the scratches pretty well and are holding together fairly well.
I'll keep going back, its too easy to buy glasses from them to go to another company.

Date of experience: January 11, 2023
Zoey D. iLookGlasses Rep
over a year old

Thank you for your genuine comments. We highly appreciate it.
Please note that we do repairs and offer a one-year warranty against manufacturer defects.
Should you need assistance regarding your purchase from us, do not hesitate to let us know so we can address it properly and be able to better help you!

Canada
1 review
0 helpful votes
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Disappointed
February 6, 2023

The glasses are excellent but soon after I received them the coating started coming off….I think it is the anti glare coating? I don't know!
I took a picture and submitted it with my email to customer service.
I was hoping ilook glasses would simply send me replacement lenses but was asked to return the frames and lenses….I am perfectly capable of replacing properly fit lenses!
The reply I received was something like…it looks like they were left in the hot Sun on my dashboard?
I think your products are very good but this time the coating was not and I don't feel I should have to be out x days to send back my glasses and wait for them to return with new lenses!

Date of experience: January 11, 2023
Zoey D. iLookGlasses Rep
over a year old

We would like to thank you for reaching out regarding your order! We will wait for your feedback once your new lenses are installed, when you come back from your vacation. :)

Canada
1 review
0 helpful votes
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Really good glasses and lenses at a great price
January 11, 2023

The quality of both the frames and the lenses is very good. The price was excellent, especially given my high prescription and astigmatism.

Date of experience: January 11, 2023
Canada
1 review
1 helpful vote
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Wonderful Service
January 11, 2023

Lots of styles to choose from. User friendly site. Helpful customer service. Great Pricing.

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Great service, Great product, Great quality!
January 11, 2023

Very satisfied with the four pairs of glasses I purchased from iLookGlasses. The glasses are of good quality, the glasses were shipped and received quickly and I was able to take advantage of a BOGO offer. Wouldn't look anywhere else for glasses. I have referred this company to family members for their new glasses also.

Date of experience: January 11, 2023
Canada
1 review
1 helpful vote
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Great glasses
January 11, 2023

We were terrified to try ordering online. We were so glad we took the leap! Our glasses are fantastic. My husband and I both ordered 2 for 1 glasses. They are beautiful.

Date of experience: January 11, 2023
Canada
1 review
1 helpful vote
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Customer service
January 11, 2023

Excellent customer service...speedy response through email. Highly recommend.

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Happy
January 11, 2023

I was skeptical like the others in the beginning, but the full refund policy makes me feel safer. The processing and delivering were quite fast. I'm happy with the purchase and will come back.

The website has room for improvement though, could have been be more user friendly.

Date of experience: January 11, 2023